
New York Al Toque is a Venezuelan restaurant bringing the authentic flavors of Venezuela to New Rochelle and Queens. We specialize in traditional dishes like empanadas, arepas, cachapas, hallacas, pan de jamón, and more. Whether you’re craving a quick bite, catering for an event, or frozen products to enjoy at home, we serve with passion, tradition, and flavor that makes you feel at home.
Address and Contact Information
Address: 83-08 37th Ave, Jackson Heights, NY 11372
Phone: (929) 540-8606
Website: https://www.newyorkaltoque.com/
Menu Photos
Related Web Results
New York al Toque: Homemade Food in New York
newyorkaltoque • Instagram photos and videos
New York al Toque – QUEENS 83-08 37th Avenue
Reviews
We’ll be back!
I visited your Venezuelan restaurant during your opening week, then again a few days later, and two more times afterward. You once asked me for a review, and after four visits, I feel ready to provide one — unfortunately, it’s not a positive one.
The first visit was lively — great salsa music, friends dancing, and free sangria offered by you and your partner. My party of three enjoyed the energy, the fritters, and the Venezuelan-style sandwiches. The “natural drinks” were just okay. However, the night took an unpleasant turn when, around 9 p.m., a young couple was told the restaurant was closed, and the music was abruptly turned off. That killed the mood for everyone. Worse, as my spouse and I were leaving, you made an inappropriate comment — “careful leaving him alone” — which was unprofessional and uncomfortable.
During my second visit, the hostess struggled to explain the menu. We decided to keep it simple and ordered the special. The soup was hearty, though the meat was tough. We also ordered a guava and cheese pastry, but it came without guava. When I pointed it out, the hostess seemed annoyed but eventually corrected it after speaking with the kitchen.
My third visit was a quick takeout order. The young woman at the counter seemed overwhelmed, and the total appeared to be rounded up — not by much, but enough to make me feel uneasy about whether customers are getting short-changed.
My fourth and final visit confirmed that suspicion. I ordered two lunch specials totaling $28.29, but was charged $29. When I questioned it, the cashier brushed it off with, “We don’t have change in the register.” Another hostess eventually gave me only 60 cents back instead of the correct 71 cents. When I mentioned that others have complained online about this same issue, they seemed irritated rather than apologetic.
To make matters worse, the soup portion was tiny — served in a small container usually reserved for side orders of beans or rice.
After four visits, I can confidently say that while your restaurant has potential, the poor customer service, rounding-up of totals, and dismissive attitudes have ruined the experience. I will no longer support this establishment and will share my experience with my neighbors so they can make an informed choice.
If this is the same way you operate in New Rochelle, I sincerely hope you reconsider your approach — because good food can’t make up for bad business practices.
Written by a longtime Jackson Heights foodie.
This one was my thrid trying to buy something also was there should be a fair balance between the price and the quality of the food. It feels unusual that a lunch plate costs $12.50 while the soup alone is priced at $8.71, especially considering that the quality and presentation of the take-out soup don’t quite justify the cost.
I genuinely wish you continued success with your business. I hope you take these details into consideration, as small improvements can make a big difference in the overall customer experience. With a few adjustments, I’m confident your restaurant can truly stand out and thrive.
Food was super delish …