Stefany Lawson
Unfortunately this is our only McDonald’s. We’d given this place so many opportunities to get it right, but they haven’t. They are catering to doordash and other virtual orders meanwhile, treating physical customers like second class citizens. When you enter the drive thru, the line is wrapped around the bldg. And once you get your turn at the menu board, the cashier immediately asks if you ordered through the app. Plenty of times I’ve been turned away because the we’re serving app-only customer, and when I’ve opted to go inside I was turned away because it was doordash only. But let’s not forget the cash-only because the system was down.
The times that I was “successful” getting my food it was only imagined victory because something was missing and I’d already made it home. Try calling to tell them! Mostly, no one answers and if they do, expect the most undeserved attitude you could possibly stomach. People, those nuggets are not worth my sanity. And those arches are anything but golden.
… moreHelen Skeeter
So the only thing in my order that was fresh was my cookies and that’s because I asked for fresh cookies. All of the sodas in the back and in the front yard like seltzer. For was not hot. I actually do like this location better than the Holland Road location though. Maybe this location had a bad day lol but I would go again
… moreJoseph Alston
I had a terrible experience at this McDonald’s. I ordered food, drove about 10 minutes home, and when I opened it the sandwich was brick hard and clearly old. The bread was burnt black, like it had been sitting around for a long time.
I drove all the way back to the store and showed the manager the food. They remade the sandwich, but the second one came out exactly the same way—hard, burnt, and unacceptable.
At that point, I asked if I could just be given something else. Instead of handling the situation professionally, the staff laughed in my face. That was extremely disrespectful and frustrating.
I was already upset, and after being laughed at, I just asked for a refund and left. Poor food quality, poor customer service, and no accountability. I won’t be returning.
… moreJuniper Harper
I never went to a MacDonald, a fast food restaurant, or an established that literally only served ice coffee or a bottle of water. There was no other beverages. No coke products. No teas. Nothing. I never saw a crowd of people using the mobile order. Nothing wrong right? Just the nom. No. The touchscreen wasn’t taken payment. None of the workers wanted to be at the register. Wonder why? Because people and I were waiting for our food for 30+ min just to get it wrong or missing items. Had the people in drive through coming in to for the same reason. The worse thing is that we were ignored by all staff and couldn’t cancel the order. The parking was horrible too. The only functional thing in this establishment is a working ice cream machine.
… moreChasity Waters
I love the people at this McDonald’s. They’re almost always super nice and friendly. My only complaint is I wish the inside was cleaner. It’s normally dirty and stinks. If they could clean this place up it would be my favorite McDonalds.
… moreJetty Swagger
This location has so many issues. The orders are almost always wrong, and the service is always slow. I’ve waited 30 minutes+ in the drive through. Every time I get food here I have to have corrections made. The staff doesn’t care, and the managers care even less. The staff on multiple occasions have given me sizes smaller than what I paid for. Drinks and food. It’s like they don’t pay attention or are trying to short me. Pay for a large and you get a small. I recommend going to a different McDonald’s down the road.
… moreEmily Elyse
Had to wait 35 minutes for my mobile order. After waiting in the reserved spot for 25 minutes I went inside to complain. My husband had already been inside for 15 minutes in regards to picking up our order. After I finally went in and asked for upper managements information and requested a refund, I somehow magically got my food instantly. Another customer was in the same exact predicament as us.
Also, to the manager who was yelling at the cashier, you are wrong in so many ways and do not deserve the position you have. Disrespecting your associates will get you nowhere and I am sorry for all the people who have to work around you.
… moreMatt Bowser
Absolute chaos and shooting. Door dasher called to tell me that the store gave someone else my order but they were shouting at her. Listened to her calmly explain that she was just there to pick up an order and ‘twas shouted at to get out of the store. They gave the order to someone else and and it’s not their problem.
… moreJoy Smith
There are good days dont get me wrong I know its hard to staff people but this day I went 2 times in the same day and both times received cold fries which ruins a whole meal. Other than that the staff you that are there have awesome and good attitudes and good customer service.
… moreMalik Strong
Got food here and got home to eat it could clearly be seen the food wasn’t fresh and looked like it had been sitting out for hours
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