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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Long-standing chain serving a wide variety of pancakes & other American breakfast & diner fare.
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Dine at Applebee’s | IHOP Windsor Park located at Ih35 North, San Antonio, TX. Get directions, view our menu & hours or see specials near you now.
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Reviews
Juliet Calooy
We visited this location for lunch on Christmas Eve and were very disappointed with the experience. While eating my steak tips with broccoli and mashed potatoes, I noticed visible mold on the broccoli. I did not make a scene or ask for a discount; I simply stopped eating and pushed my plate aside.
When I went to the register, I informed our waitress, Brittany, about the issue so the kitchen would be aware that the produce had gone bad and should not be served to customers. Brittany was sincere, apologetic, and handled the situation professionally. She went to get a manager to remove the item from our ticket.
Unfortunately, the manager (a shorter, bald gentleman who did not introduce himself) came over, did not acknowledge me, and did not apologize for the moldy food. He simply entered his code and removed $0.27 from the ticket. The lack of concern, accountability, and basic customer service was shocking and discouraging.
We are a family who frequently visits our neighborhood IHOP on Hot Wells and have never experienced anything like this. This visit was extremely disappointing, and we will not be returning to this location. In hindsight, I wish I had read the Google reviews before choosing to dine here.
… moreWhen I went to the register, I informed our waitress, Brittany, about the issue so the kitchen would be aware that the produce had gone bad and should not be served to customers. Brittany was sincere, apologetic, and handled the situation professionally. She went to get a manager to remove the item from our ticket.
Unfortunately, the manager (a shorter, bald gentleman who did not introduce himself) came over, did not acknowledge me, and did not apologize for the moldy food. He simply entered his code and removed $0.27 from the ticket. The lack of concern, accountability, and basic customer service was shocking and discouraging.
We are a family who frequently visits our neighborhood IHOP on Hot Wells and have never experienced anything like this. This visit was extremely disappointing, and we will not be returning to this location. In hindsight, I wish I had read the Google reviews before choosing to dine here.
Rebecca Colby
My husband ordered eggs Benedict. They did not include the sauce. They did not toast the English muffin. When we asked for this to be fixed they did not. They offered no compensation even though they did not give us what we ordered. Will never eat here again. Do Not Recommend. The pictures are of my steak omlette. The eggs were dry and the steak was grisly.
… moreElisha
After the horrible experience I received from the manager at Dennys, I was so happy to find a ihop next door, because I was craving breakfast and didnt wanna drive far. I Walked in and immediately felt taken care of—seated right away, greeted quickly, and staff made me feel seen even before I was ready to order. That level of service is chef’s kiss . Clean, professional, and friendly. Denny’s across the street could never. IHOP will always get my business first. The manger Mo, runs this place like a true boss. Her energy, professionalism, and customer service, top notch. And how can I forget my server Ciara who was amazing as well. Thank you ladies, for taking good care of me!
… moreAlamo Biohazard (America’s Bio Solutions)
We came in a second time Wednesday morning Cree had an amazing attitude was responsive and took our order fast. I appreciate the tentiveness. Thanks cree!
Justice the manager was our server. We went in on a dead Wednesday evening and our food was amazing. Her customer service was on point as well. Thank you Justice!!
… moreJustice the manager was our server. We went in on a dead Wednesday evening and our food was amazing. Her customer service was on point as well. Thank you Justice!!
Iris Williams
When you try to go eat at IHOP on fm 78 and & the service was horrible before you even sat down to order because you were negatively profiled for using loyalty points (that were earned by paying for your previously ordered food):
1: No one is at the front to assist you for almost 10 minutes
2. When the wait staff (Majesty) finally comes (after you walk to the kitchen & say “hello”) they say “oohhh” and walked off
3. A manger (Will) comes out & says “I heard yall paid with loyalty points last time.
Me (genuinely asking): what does that have to do with tonight?
Him (very loud): It has everything to do with it
Me (again genuinely asking): but what does that again have to do with tonight?
Him (louder): It has everything to do with it because if yall can’t pay for your food AFTER using loyalty points then I CANT SERVE YOU
Me: Excuse me? Who said we can’t pay for our food?
By now my sister is fully vested in the conversation
Her: What did you say?
Me: I repeated the above statement
Her: I know lying …. Immediately requested the manager (which we were told she’s not here & not available)
He calls his manager on the phone…..
We leaving cause I’M NOT BUYING NOTHING WHERE I’M NOT WANTED & LIED ON!
We went back in because well an explanation as to why the assumption we can’t pay for our food was made….
Will: I’ll be honest I never met yall before (which is a lie cause I’ve paid out with him before)
Me: you “never met us before” but yet you made an assumption that we can’t pay for a $6 meal; which I was indeed going to pay for with cash & NOT loyalty points
Will: I’m so sorry, another manager told me that
Me: so instead of serving us, you made an assumption that WE can’t pay & btw I have 40 loyalty points that would’ve paid for my meal tonight
My sis: Isn’t that what loyalty points are for to get free food for being a loyal customer
Will: Again I’m so sorry, are you going to place an order
Me: no thank you because I can’t trust my food won’t be tampered with at this points.
This was very rude, embarrassing, distasteful and very disappointing because we frequently eat at this location & now I don’t know if I’ll ever go back.
… more1: No one is at the front to assist you for almost 10 minutes
2. When the wait staff (Majesty) finally comes (after you walk to the kitchen & say “hello”) they say “oohhh” and walked off
3. A manger (Will) comes out & says “I heard yall paid with loyalty points last time.
Me (genuinely asking): what does that have to do with tonight?
Him (very loud): It has everything to do with it
Me (again genuinely asking): but what does that again have to do with tonight?
Him (louder): It has everything to do with it because if yall can’t pay for your food AFTER using loyalty points then I CANT SERVE YOU
Me: Excuse me? Who said we can’t pay for our food?
By now my sister is fully vested in the conversation
Her: What did you say?
Me: I repeated the above statement
Her: I know lying …. Immediately requested the manager (which we were told she’s not here & not available)
He calls his manager on the phone…..
We leaving cause I’M NOT BUYING NOTHING WHERE I’M NOT WANTED & LIED ON!
We went back in because well an explanation as to why the assumption we can’t pay for our food was made….
Will: I’ll be honest I never met yall before (which is a lie cause I’ve paid out with him before)
Me: you “never met us before” but yet you made an assumption that we can’t pay for a $6 meal; which I was indeed going to pay for with cash & NOT loyalty points
Will: I’m so sorry, another manager told me that
Me: so instead of serving us, you made an assumption that WE can’t pay & btw I have 40 loyalty points that would’ve paid for my meal tonight
My sis: Isn’t that what loyalty points are for to get free food for being a loyal customer
Will: Again I’m so sorry, are you going to place an order
Me: no thank you because I can’t trust my food won’t be tampered with at this points.
This was very rude, embarrassing, distasteful and very disappointing because we frequently eat at this location & now I don’t know if I’ll ever go back.
Unknown Name
★1 star
Branch needs urgent attention – unpleasant smell, dirty windows, and slow service.
I visited this IHOP location and was immediately struck by a strange, unpleasant odor as I walked in. The windows were noticeably dirty, making the entire place feel poorly maintained.
It took 20 minutes just to place my order, and another 40 minutes for my food to arrive – with no explanation or update from the staff.
This experience was disappointing and far from what I expect from IHOP. I hope management audits this location soon. Cleanliness and basic service standards need serious improvement.
… moreBranch needs urgent attention – unpleasant smell, dirty windows, and slow service.
I visited this IHOP location and was immediately struck by a strange, unpleasant odor as I walked in. The windows were noticeably dirty, making the entire place feel poorly maintained.
It took 20 minutes just to place my order, and another 40 minutes for my food to arrive – with no explanation or update from the staff.
This experience was disappointing and far from what I expect from IHOP. I hope management audits this location soon. Cleanliness and basic service standards need serious improvement.
Cinnamon Shard
Got there. Waited 5-7 minutes with only people waiting to be seated to even start taking the order. Took 5 minutes to order 1 burger with jalapeños and bacon. Was told was a 15 minute wait. Waited 44 minutes while another man took about 10 minutes of waiting just to order. Got home and the burger was good. Except it didn’t have the jalapeños or bacon. Should have known better, 3rd or 4th time going there since it took over the Villige Inn and every time was this disappointing. There won’t be a 5th.
… moreJalen Whitten
I’m leaving ihop and I’ve had the best late night customer service from Deanna. Usually ppl have attitudes late at night from dealing with drunk ppl. But her patience and customer service skills were awesome. I recommend this location on her shift to everyone.
… moreLisa Woods
Worst meal ever if you want crappy service by a waitress with a crappy attitude to serve you crappy food this is your place to be. Hard pancakes with Luke warm coffee and the eggs of my!!!!bacon was the best part of the meal. My poor grandbaby started throwing up right there at the table. So sad this IHOP used to be pretty good. I only gave them a 1 star because there was nothing lower. My god someone need to mop that nasty sticky floor
… moreAngel Chesney
Wow… where to start? I realize we rolled in on a Monday afternoon, but my goodness. With an empty restaurant, with one other couple, it took forever for our food to come out. Once it did, everything but the omelet was barely warm and rubbery. The bacon was burnt. The toast was cold and dry and couldn’t melt butter any more than the pancakes could. The hashbrowns were so rubbery you couldn’t cut them with a fork. The omelet was edible, despite the only cheese option being cheddar. The waitress did not check on us once. But the manager was the icing on the cake. That was some of the worst service I have received, ever. We left barely touched plates, pictured below, and got not one word of apology. This was a night and day difference from the IHOP we went to in Schertz yesterday. Then, when we went to pay, and asked for a manager, he was literally rude about it. I don’t if that was in part because the person checking out in front of us was also very unhappy, or if he just hates his job that much. So we got curt, rude “service,” and a 50% discount on our uneaten meals. His parting jab? “Have the day you deserve.” Wow, bro, you too. Don’t worry, we won’t be back.
… more