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Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Cross Roads, TX
Chipotle Crossroads is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is …
Chipotle Mexican Grill Locations in Cross Roads
Chipotle Crossroads. Open – Closes at 11:00 PM. 11940 US Highway 380. All Chipotle Locations/; Texas/; Cross Roads. Contact Support · Careers · Chipotle Goods …
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Reviews
HB Wright
Chipotle is TOP TIER in terms of freshness and flavor! Love it! It would be 5 stars at other location I’ve been to.
This specific location loses 2 stars because the service is incredibly slow. The whole staff just looks at you as you are waiting even if you’re the only one in line.
Then, when you do get helped, it doesn’t matter how much you say please, thank you, smile… none of them are friendly back. I’ve been to this location 4 times since it’s been open because it is closest to my house and Chipotle is a staple for my family.
This has been my experience every time.
The employees aren’t rude, they are just extremely slow, don’t look at you, don’t speak to you kindly… it’s just an awkward transaction.
They seem like they are just there to collect a paycheck but don’t really want to be there.
We will still keep going to this location because again, the food is good and I can be patient with their slow pace.. but just thought I’d leave this honest review of this specific location.
… moreThis specific location loses 2 stars because the service is incredibly slow. The whole staff just looks at you as you are waiting even if you’re the only one in line.
Then, when you do get helped, it doesn’t matter how much you say please, thank you, smile… none of them are friendly back. I’ve been to this location 4 times since it’s been open because it is closest to my house and Chipotle is a staple for my family.
This has been my experience every time.
The employees aren’t rude, they are just extremely slow, don’t look at you, don’t speak to you kindly… it’s just an awkward transaction.
They seem like they are just there to collect a paycheck but don’t really want to be there.
We will still keep going to this location because again, the food is good and I can be patient with their slow pace.. but just thought I’d leave this honest review of this specific location.
Jenny
We normally enjoy Chipotle, but my recent visit to this location was very disappointing. The cashier, Courtney, was extremely unprofessional. She made faces while customers were speaking to her, and when we asked simple questions, her responses came across as dismissive and rude. This type of attitude makes guests feel unwelcome and reflects poorly on the brand.
In addition, the chips we were served were stale and did not taste fresh, which further affected the experience. My husband went back and ask for fresh chips which they gave us another ones stale as the first… I truly believe this location needs to focus on retraining staff in customer service and ensuring food quality meets the standards that Chipotle is known for. If staff like Courtney continue to represent the front line, it damages the restaurant’s reputation. Very disappointing that such a great company has bad reviews because of staff like her.
… moreIn addition, the chips we were served were stale and did not taste fresh, which further affected the experience. My husband went back and ask for fresh chips which they gave us another ones stale as the first… I truly believe this location needs to focus on retraining staff in customer service and ensuring food quality meets the standards that Chipotle is known for. If staff like Courtney continue to represent the front line, it damages the restaurant’s reputation. Very disappointing that such a great company has bad reviews because of staff like her.
Eric “The Americano” Martinez
Great food! It just opened, so first impression has been good. Let’s see how the next 6 mo. go. I hope that the staff stays at this level and shows the other surrounding fast food restaurants how it’s done.
… moreEricka Falavinha
I normally don’t leave negative reviews, but I feel this experience needs to be addressed. I came in on Friday, November 7th around 2:15 PM and the manager on duty was extremely rude and dismissive. She did not listen to what I was asking for, and the service was very slow overall. I’ve never had an issue when ordering pickup, but dining in today was a completely different experience. It also became clear that this is not a kid-friendly environment, which made the visit even more uncomfortable for my family.
The lack of respect and basic customer service was unacceptable. Because of this, I will not be returning. If the owner is reading this, I strongly recommend reevaluating who is representing your business as a manager. I would give zero stars if that were an option.
… moreThe lack of respect and basic customer service was unacceptable. Because of this, I will not be returning. If the owner is reading this, I strongly recommend reevaluating who is representing your business as a manager. I would give zero stars if that were an option.
Israa
No wonder Chipotle is struggling as a chain. This is my third visit to this location, and each time it gets worse. The food looks old, and the quality is poor. I even felt sick to my stomach a couple of times after eating here.
The hygiene of the store is unacceptable, and the staff’s attitude makes the experience even worse. The girl at the register was extremely loud and rude she was shouting, asking what I wanted to drink before I could even finish my order. When I asked if they had Coca-Cola bottles, she said they were out, but a few minutes later I saw her restocking them while I was eating. The fridge was right next to her that level of laziness is unbelievable.
I won’t be coming back to this location. The price doesn’t match the quality or the service at all.
… moreThe hygiene of the store is unacceptable, and the staff’s attitude makes the experience even worse. The girl at the register was extremely loud and rude she was shouting, asking what I wanted to drink before I could even finish my order. When I asked if they had Coca-Cola bottles, she said they were out, but a few minutes later I saw her restocking them while I was eating. The fridge was right next to her that level of laziness is unbelievable.
I won’t be coming back to this location. The price doesn’t match the quality or the service at all.
Brody Gaskill
Went here for a bowl during my lunch. Everything was normal according to chipotle standards, but one employee with a neck tattoo cussed at my friend who I got lunch with. He asked for double rice and she said “I’ll put whatever shit I want on this”. Don’t know why she was so aggressive but everyone else there was great. I hope this gets taken care of before my next visit.
… moreS G
Go to another location, skip this one. Went at 9pm, but they stopped cooking at that point. They were extremely low on protein options, particularly out of chicken. How is that justifiable if they close at 11pm? Furthermore, on other occasions the portions have been off and the customer service is lacking. I truly believe they need better management.
… moreShreeya Manandhar
I ordered a Carne Asada bowl but was given chicken instead—without tomato salsa, fajitas, or lettuce. On top of that, the service was frustrating. I stood at the door while the lady packed six orders before even acknowledging me. I was excited for the food, but by the time I got it, I was just disappointed. The attitude came off rude, and the order was completely wrong.
… moreterell green
This location just opened up 7 mins from me. I was so happy but they need to hire people that want to work. Went about two weeks ago let’s say they are understaffed at the food line. The first little girl that served us moves extremely slow and there was only about five people in there waiting and they were getting impatient because we had bee standing there for a while. They didn’t have chips pre bagged and a menu item that was supposed to be up front was only at the pick up window. So then I went yesterday before I could even step foot in the door there was another young lady screaming what can I get you while I was at the door? I was even at the counter yet. I proceeded walking up and said a bowl extra white rice she completely ignored me then I itsaid light pinto she again deflected my response double chicken wasn’t double I said double corn she gave me one scoop. Extra sour cream she literally slapped one scoop on one side of the bowl and then I said extra lettuce she proceeds… to scoop up a handful the lettuce and drops it everywhere on the counter and missed my bowl. Slid my food with a nasty attitude rolled her eyes and kept going. When I say they are so RUDE luckily I kept my composure and proceeded to check out oh fyi both times I went no vinaigrette and they did not have utensils. I always say if you don’t like your job you don’t have to work there there is a thing called free will. Chipotle please train your workers to have good customer service and good attitudes. This so far is a disappointing experience.
… moreMiracle Moore
Wish I could give 0 stars. Ordered lunch via app to be picked up in the chipotlane and waited for 10 minutes at the window. There were 3-4 staff members inside prepping more online orders and even walking by the window without acknowledging that I’m even sitting there waiting for my order. Mind you, my order was already ready to be picked up so I don’t know why the staff acted like they couldn’t see me waiting and couldn’t just give me my order that’s already ready and paid for! It shouldn’t take me waving my arms out the window and honking my horn to finally get someone’s attention to give me my food.
On top of that, I get home and the portions were small, and the food was extremely cold. Do yourself a favor and save your time and money and go somewhere that appreciates your support.
… moreOn top of that, I get home and the portions were small, and the food was extremely cold. Do yourself a favor and save your time and money and go somewhere that appreciates your support.