Andi
Wish I can put 0 star cause this is the worst Sonic joint in Homewood and of all in Alabama , worst customer service, and yet worst delivery experience, especially for a kind DoorDash customer who was going to pay well after the delivery was completed … Came thru the drive through to pick up a DoorDash delivery waiting for 5 minutes just for an employee to tell me I have to come inside with a smart attitude. After entering the lobby, I stood there for a good 15 minutes and everyone pretended as if I wasn’t there waiting… and not to mention the disgusting atmosphere in there too… I’d say just pack it up and abandon the property for the dwellers to nest in at this point
… moreLarry Ver Hoef
They made us wait for over 10 min after we placed our order when there was no body else there. I finally
Got up and went inside and it was just sitting there waiting for our food and it was cold. The head guy complained that he was the only one delivering orders, but there were plenty of workers there, and my wife said the same guy was talking to somebody at their car for over 5 min. When we got home our order was wrong. And we were overcharged.
… moreBrittney Rowe
VERY UNPROFESSIONAL!! I ordered two small strawberry sundaes. I forgot my debit card. I proceed to order on the App and pull around. It was taking longer than usual. I saw one worker outside. I politely yelled, “excuse me”, to get the workers attention to ask about the sundaes. She gets an attitude and tells me she’s not a “ car hop”. I told her I did not know that, I was just looking at the sonics sweatshirt! She still gets an attitude for asking how long it will be for TWO SUNDAES! I hate this location! Always have so many problems! Get better management in there immediately! Will never return back to this location if my life depended on it!
… moreNatal S.
Ordered a Oreo milkshake tonight. I basically got a freaking sorry excuse of a Oreo sundae in an 20oz cup. There were only a few Oreo crumbs sprinkled on top. When ordering a milkshake I expect the topping to be blended in but there was nothing blended in this “milkshake”. Disappointed that the person that made this thought it was acceptable to send it out knowing they didn’t blend it. Didn’t want to take it back after pulling off because you never know if someone will tapper with your food. So now I’m going to get a pack of Oreo cookies from the gas station to add to this cup of vanilla ice cream I just paid freaking milkshake prices for…SMH!!!
… moreLe Hoopingärner
This has to be one of the worst franchise locations I have ever been to. They are always out of ingredients and half the time cannot complete your order. The staff here are either incompetent and can’t efficiently complete their required job duties or have absolutely no regard for the their customers time or convenience, the wait time here to receive you our order is ridiculous and sometimes reaches up to and excess of 25 min. Horrible experience.
… moreKennedy Susanne
I have always loved sonic and this has been the best location I’ve ever been too! I stop by a lot as I live close by, and I’ve always had a great experience. Lovely staff and great food!!!
… moreKarlyn Galloway
Philly meat was dry and my tater tots were cold. I had it at the Valley Avenue store the day before and it excellent.
… moreRy
This place was an overall terrible experience. Me and my mother went to Sonic recently and the service was terrible. The drinks we ordered were not the right size nor the actual type of drink we ordered. We had ordered two hot dogs with cheese,pickles,ketchup,and mustard. Nothing was extraordinary about our order, and one of the hot dogs we have no complaints about. The other hot dog we had ordered had stale, and hard/uneditable. We had to wait and ended up overpaying. We still were not satisfied, even though we are not picky whatsoever. Would not recommend.
… moreRoxanne Turner
After pulling into drive thru and waiting to advance, questioning whether they were even open, moving up because guest in front was frustrated and left I began placing my order to be told hold on in the middle of me speaking. Finish my order pull to windows. Guy takes my card and punches it in SEVERAL TIMES… (watching the account) never said anything about why but had my card for a solid 10 minutes walking around doing all kinds of things. Brought my card and a receipt back shoved it through windows at me while looking other direction. Guy was definitely on something. Waiting what seemed to be an eternity at this point for finally an elderly man brought my bag of food.
We got the burritos which were OK. Tots were warm at best. Hard and unsalted. O.J. was warm now as well after waiting soooo long.
… morePandora Price
Just left here I was treated the worst I would say the absolute worst customer service was awful there’s a white young lady she has the worst attitude I was there around 5:35 p.m. today everyone in there has a nasty attitude I hope I never have to come back
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