Address and Contact Information
Address: 2130 NY-94, Salisbury Mills, NY 12577
Phone: (845) 496-0141
Website: http://eduardosrestaurantny.com/
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Related Web Results
Eduardo’s Restaurant – Family Owned and Operated Since 2000
Eduardo’s – Salisbury Mills, NY 12577 – Whereisthemenu.net
Eduardo’s – View Menu & Order Online – 2130 NY-94, Salisbury Mills …
Reviews
We ordered, and after the hour theyd said our food would arrive there was nothing. We gave it a little bit more time and nothing, so my wife called and asked if the order had left. The kind man working the phone actually was the most helpful one we had the pleasure to interact with. He had said the person left a little bit ago (post 1 hour wait) and they should be there hopefully soon.
~45 minutes later we still were waiting with no arrival, and my wife called them again. Same helpful guy on the phone as far as I can tell, actually decided to get ahold of someone higher up to talk with us and I heard too he had said that we might be thinking about wanting a refund or the like over our food since its been a while with our food not having arrived. We get who he said was ‘the boss’ on the phone and were told once again that the driver should almost be there, and they said they just talked to the driver and got their eta. The worry was also brought up that the food would arrive cold, and we were told to call back if it was, and that was all, no guarantee that they would even do something. At that point too, we’d gotten hung up on before the conversation was finished.
Ironically not long after that, our delivery driver arrived at the house nextdoor but corrected and came to us, as well as apologized and offered up an explanation. Delivery vehicle was broken down and he got called in to do deliveries that usually he would not do. You would think they would say something in one of the several calls had about issues waiting for food that maybe it would take a bit longer.
Finally, having gotten our food, we opened everything up and as was the worry, it was all cold. Fries were cold, sandwich bread was soggy, calzone was lukewarm, so on and so forth. Calling back last, we got ‘the boss’ back on the phone again, and relayed the issue he told us to call back for, and he asked us what we wanted him to do about it. His only offer was 10 dollars credit for the place, and that was all. My wife pushed for a refund since most of our food arrived cold and 10 bucks wouldve just covered one item of the bunch we ordered. This man outright refused, and my wife still pushed for something, even just half a refund for the order. As soon as she said that, he agreed and said hed do half, but without sticking on the line we once again got hung up on.
We’ll have to see what goes on with that, Ill come back and update my review if we do recieve a refund or dont, but in any case cold food and a really cruddy system of communication, paired with a mean boss who genuinely I guess didn’t care to worry about us as much as one of their staff did, it was an interesting first experience with the place. I was told usually its not so bad, so maybe I’ll keep it in mind to try it again.
Update: this place is so accommodating I got grilled calamari instead of the fried and it was amazing!!!! As was everything else I ordered! I love this place