Amanda Wolff
A week ago we ordered here… was missing our 4 sodas… driver said uh what sodas… clearly didn’t double check his delivery order. So we called got a credit on our account. Took 25 minutes to bring the sodas after that.. well then today we ordered called to make sure we could get the credit for sodas and made sure it would be there… even confirmed our order. Then received our order… no sodas AGAIN. Then didn’t even get the pan pizzas we ordered… they didn’t bother to call and inform us about them not apparently having pan pizzas which is a lie. They were lazy and didn’t wanna make it. So I called and called no one would answer finally after the 6th call they answered and knew they messed up. Well my husband went up there and they REFUSED to let him speak to any form of manager refused a number for him to call everything. Our order was $65.33 they would only refund us $50!!!! This location is a joke awful service. Clearly everyone needs retraining. I sat on hold for 30 minutes waiting for a response for what they were going to do for this screw up on our order again. They didn’t care. They’re rude and have awful customer service. The dude who handled this at the counter was laughing and smiling the entire time. Was going to the back and could hear him running his mouth. BBB is informed also. Scams and the amount of disrespect and AWFUL customer service. Ordered a BBQ chicken pizza cause I can’t have red sauce I’m allergic hmmmm… nope didn’t follow the order got red sauce chicken pizza. Clearly this location socks cause the reviews are all 1 star..
… moreDan B
Love their hand tossed crust Supreme Pizza and chicken wings at this location. They have always done a good job for me and you can get reward points for free food in the future. Also love their lunch personal pan pizza.
… moreRokhan Niazi
I called this place and placed my order for delivery I waited an hour no sign of delivery when I called I spoke to Micheal who was rude and disrespectful and he told me he canceled my order without letting me know. This not the right way to handle customer. He could call and let me know but he didn’t
… moreGreg Resler
Update:
My third and final attempt at this location, and the stuffed crust pizza we ordered was correct and delicious. They also said they were under new management, so I’ve upped my rating from one to three stars. Here’s to hoping they’ve turned around.
Original one star review:
I’ve ordered pizza here twice, and the dough wasn’t even risen enough to be thicker than an Imos pizza, and I ordered hand tossed both times. I’d rather have a one dollar frozen pizza. Maybe avoid Friday nights here?
… morekeith miller
Establishment is open till 10. I live 3 minutes away. I place an order at 929pm. Phone say 14 minutes. The ignorant employee calls my phone. Cancels my order. Then tells me even though they are open till 10 they won’t take orders at 930. They had plenty of time to make 2 personal pizzas. I doubt the owner says stop taking orders while the store is open for 30 minutes.
… moreMrs. Duncan-Madison
If you must visit this location go and pick up your order. The delivery service is terrible and the pizza is NEVER hot, Luke warm at best. I always order extra cheese or it will be toppings and sauce. The first photo is of the The Edge Pizza. I’m sure they saw how it looked before putting it in the oven.
… moreJoy Duvall
I ordered 3 pizzas with extra cheese and sauce and was up charged for all 3. Only 1 had extra sauce and cheese. It was the one that had pepperoni instead sausage on it. So wrong topping. Ordered a Hawaiian pizza and had almost no chicken, sauce or cheese on it. The thin crust was so dry you couldn’t eat it. Mind you I asked for extra sauce and cheese on both and didn’t get it. Oh but I paid for it. They put the garlic cheese bread in the box with the cinnamon bread sticks so they tasted like garlic. And the boneless chicken looks like tenders in the pic online but came the size of marbles for $9 for 8. I spent almost $100 on my order and I was so upset it was all wrong. I didn’t call but know nothing would happen.
… moreTina Bellerson
My husband has tried calling Pizza Hut two times in a row to place a carry out order, last Friday night and now tonight. All they did was answer the phone and put the phone down and never come back. Last Friday he literally waited 20 minutes for them to come back to be able to place an order. When he called tonight, they did the same thing and this time he didn’t stay on the line waiting he left. And went to Papa John’s so from now on will be going to Papa John’s. The sad thing is we ordered from here at least twice a month sometimes three times a month.
… moreRyan Wilson
It’s ashame I have to leave such a low review because I truly do love Pizza Hut, but this specific location constantly has issues getting orders correct through the app and as an employee whole will tell you to your face it’s your fault and you ordered the wrong thing even though you can clearly see on the receipt that it was correct. This employee will also lie and make up things they don’t even carry to excuse why it was made this way. I order a pizza with bbq sauce and it was made with hot sauce then this employee tells me that I should have ordered honey bbq and that the regular bbq come with hot sauce like okay that’s new. Of course this was a lie and went confronted they walked away and replied “ok”. They also never apologize when they mess up or offer refunds/extra items for making us wait for them to remake our food. We’ve had about half a dozen issues with this location and it’s truly ashame to have this happen so often
… moreChad Pearson
I ordered for carry out and prepaid. Upon arriving the guy at the front sets up the confirmation for the payment then comments about tipping options and also a no tip option. I do carry out because “delivery fees”. After the receipt prints, the guy looks at the receipt and then comments “I see you left no tip and I understand because you came to get it yourself.”
Who looks at the receipt and then comments to the customer about not tipping on carry out? This was incredibly unprofessional and I don’t need to be guilted trying to pick up food I ordered. I can use the Imo’s two doors down or the papa johns across the street moving forward.
… more