

Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 4530 Lemay Ferry Rd T, St. Louis, MO 63129
Phone: (314) 845-1690
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Jimmy John’s Locations in St. Louis, Missouri
Jimmy John’s | Order Sandwiches for Delivery or Pick Up
Sandwich Shop & Gourmet Subs in ST. LOUIS | Jimmy John’s 3858
Reviews
The delivery time was repeatedly pushed back—from an original estimate of 7:45 PM to after 8:00 PM. During this delay, I learned that the store now uses Uber drivers rather than in-house delivery staff. This raised concerns, especially since I was still charged an additional delivery fee without any clear explanation.
What added to the frustration was seeing the driver completing multiple deliveries, including two stops that were approximately 15 minutes away from my home. This made it unclear how my order was being prioritized and contributed significantly to the delay.
Overall, the experience was confusing and stressful, and the store staff were unhelpful in providing timely or clear solutions. If reliable delivery cannot be ensured, it should not be offered as a service. Additionally, branding yourselves as “freaky fast” does not align with this experience.
What should have been a quick and easy dinner turned into a frustrating situation, and I hope the store reviews and improves its delivery process moving forward.
When I called the store to check, I learned they now use Uber drivers instead of their own delivery staff. The employee offered to either refund my money or remake the sandwich—but could not guarantee if or when someone would pick it up. The interaction was not friendly and came across as rude.
Overall, the service was confusing and disappointing, and the store staff were unhelpful in providing a timely solution. If you cannot ensure delivery, it should not be offered as a service, and I don’t think it’s appropriate to call yourselves “freaky fast.” I’m saddened that what should have been a simple lunch turned into such a stressful experience, and I hope the store can improve their delivery process for the future.
Everyone working was so kind & this sandwich was made with care!
Store is very clean & organized as well!
Update: did reach out and offered and apology with reward so I do appreciate the effort there- so updating to higher review! The wrap I got last time with my reward was made quickly and correctly and was delicious! Thanks!