donna horosko
Diamond and Jay are both amazing! I frequent this store weekly and have never had a bad experience. The food is great, but the customer service is even better. Diamond is definitely management material and Jay is such a sweetheart.
… moreMai V
If you order extra meat or extra anything make sure you check it. I ordered a Vito today with extra Salami. Where’s the extra salami? I called their store and the manager told me he remembered my order and added extra salami then asked me to send him the photo to his personal cell and hung up. Did not offer any sort of resolution.
He did not call me back until after I completed their survey. I wish I could also post his voicemail. He said he offered to make it again on the phone when I first called, but he never did say that. Just asked for a photo then click! Poor customer service! Y’all need a new manager with better communication skills.
… moreCaitlin Meeks
Really disappointed that my little John is actually less than that…didn’t know til I got all the way home. I mean the bread is over baked and it’s poorly shaped. Shame on yall for still using this bread.
… moreValentina Lara
The lady who took my order and made my food was very kind!! I believe her name is Diamond she deserves a raise I was having a bad day and she brightened it up. Will be going back again!
… moreGarrett Krause
Terrible. My son ordered a regular sub with Turkey and Cheese, Oregano, Salt and Pepper. We left, they forgot the oregano and offered salt and pepper packets- okay, whatever. But the amount of meat couldn’t feed a 4 year old. You spend $8 for a sub and this is what it looks like? Never going back.
… moreJamie Porterfield
Nice to hear the world is still full of people who are miserable. If you are going to be in a customer service business. Learn how to be happy and positive. Dude at the counter today is having a bad day everyday….
… moreEric Miller
Great food on the run. Great customer service. Fast and efficient.
… morepaul Duncan
I work 3.6miles from the Matthews, NC location. I stopped by today too see if we could arrange delivery to our business, a local school and 2 other businesses right across the street from our location. She defiantly, the manager stated we only deliver 2.5 miles from their location. Oh well, you’re about to lose a considerable amount of incremental sales which every one appreciates, oh except Jimmy John’s! No worries,I visited your competition and they welcomed us with open arms! Guess you might need to recheck your compass Jimmy!
… morerob4560
In 2025 this is what it was intended to be, a very fast, fresh sub store. Edit from visits in 2024. The service is now a lot faster and I can always find parking in the lot outside, so to be fair, I’m adding to my earlier review.
When I moved to Matthews a few years ago this place was fast. Now not so much. About a week ago I went there lunchtime and with one person making sandwiches it took almost 10 minutes. I’ve also stopped using this place at the weekend, as it’s impossible to park close by and parking at Costco defeats the idea of fast service. To be complete and fair, the sandwiches are still great.
… moreJoel Lopez
I wish I can post a picture of the sandwich that was made. 3 tiny slices of tomato, barely any lettuce, no oil and vinegar, I believe it only had one slice of cheese, and maybe two slices of turkey. Also the staff was not courteous nor polite, I didn’t even get greeted when I walked in, they looked at me and continued walking in the other direction. No acknowledgement whatsoever, so unprofessional. I payed $16 for a sub that not even worth half that. I wish I could post a picture of it. Just WOW.
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