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Pepp’s Pizzeria, situated in the heart of Urbandale, Iowa, offers pizza enthusiasts an exceptional culinary experience. Known for its innovative upside down pizza concept, prepared with signature Pepp Flair, Pepp’s celebrates the art of pizza-making. Serving individual slices, personal, and large pizzas, alongside handcrafted sandwiches, Pepp’s inviting ambiance boasts a casual and retro style. Indulge in the passion for pizza that drives Pepp’s commitment to delivering a perfect slice, evoking the same joy that pizza has always brought to its patrons. At Pepp’s Pizzeria, meals become occasions to cherish, fostering meaningful conversations and forging everlasting memories over delicious pizza enjoyed with family and friends.
Hours
| Friday | 11 AM–8:30 PM |
| Saturday | 11 AM–8:30 PM |
| Sunday | Closed |
| Monday | 11 AM–8:30 PM |
| Tuesday | 11 AM–8:30 PM |
| Wednesday | 11 AM–8:30 PM |
| Thursday | 11 AM–8:30 PM |
Address and Contact Information
Address: 4640 86th St, Urbandale, IA 50322
Phone: (515) 675-0564
Website: http://www.peppspizzeria.com/
Menu Photos
Order and Reservations
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Reviews
GamerKids080
Disappointing Experience Despite a Promising Start
When I first walked into Pepp’s Pizzeria, I was impressed by the welcoming atmosphere and friendly staff. It felt like the kind of place you’d want to come back to. Unfortunately, the service experience that followed was incredibly disappointing.
I placed an order for three pizzas and was told they’d be ready in an hour. When I returned, I was informed that my order had been mistakenly given to someone else with the same first name. The staff apologized and said they would remake the pizzas and reimburse me, but it would take another hour.
After waiting again and returning, I was told that while my meal had been refunded, they were now unable to make my pizzas at all and that I’d have to come back another time. Frustrated, I sat in my car and watched other customers walk in and place orders without issue.
When I went back in to ask why others could order but I couldn’t, I was told I could place my order again—but only if I waited yet another hour. They offered a discount, but by that point, the experience had already soured.
This visit was a major letdown. I understand that mistakes happen, but the lack of follow-through and inconsistent communication made it worse. I hope they improve their order management and customer service in the future.
Update: the pizza was really good. They made it right. Since then, we’ve been back two more times. And my kids have absolutely loved the pizza. I will do another update about the customer service and my experience at this time. It was more positive.
… moreWhen I first walked into Pepp’s Pizzeria, I was impressed by the welcoming atmosphere and friendly staff. It felt like the kind of place you’d want to come back to. Unfortunately, the service experience that followed was incredibly disappointing.
I placed an order for three pizzas and was told they’d be ready in an hour. When I returned, I was informed that my order had been mistakenly given to someone else with the same first name. The staff apologized and said they would remake the pizzas and reimburse me, but it would take another hour.
After waiting again and returning, I was told that while my meal had been refunded, they were now unable to make my pizzas at all and that I’d have to come back another time. Frustrated, I sat in my car and watched other customers walk in and place orders without issue.
When I went back in to ask why others could order but I couldn’t, I was told I could place my order again—but only if I waited yet another hour. They offered a discount, but by that point, the experience had already soured.
This visit was a major letdown. I understand that mistakes happen, but the lack of follow-through and inconsistent communication made it worse. I hope they improve their order management and customer service in the future.
Update: the pizza was really good. They made it right. Since then, we’ve been back two more times. And my kids have absolutely loved the pizza. I will do another update about the customer service and my experience at this time. It was more positive.
MaryAnn Spicer
“When a slice hits your eye — that’s Pepp’s Amore.” The slices are huge— the fresh toppings add flavor and more moisture to give your pie of choice a zesty taste. Prices are reasonable, seating is well spaced all on one level in the middle of a strip mall that has plenty of parking for easy access in and out. Try their lunch chicken, ranch & bacon sandwich, and then get a take home Pepperoni just to sit back and chill.
… moreAndrew Pec
The pizza is great, artisan-style and tastes fantastic. The crew working there is friendly and caring and the space may be small but you still get an authentic pizza joint feeling and atmosphere.
… moreJustme
Stopped in to try Pepp’s one afternoon. I was served right away but I was the only one in the store. It was early afternoon so kind of expected it. The pizza was ready in like 15 minutes or so. It was so fast and hot! A unique pizza. It’s made with ingredients put on upside down, kind a different. It still tastes good. Will definitely have to go back and try the other types of pizza they have!
… moreLaura Winter-Moreno
We love pizza so when my son asked to try Pepps for his birthday I was excited to try a place we haven’t been.
They don’t take delivery orders on Fridays so I was told I had to pick it up.
Fine, but when I asked to schedule the pizza for a couple hours out they told me they couldn’t do that either. I was told it would be ready within 20 minutes of placing the order.
I waited until I was ready for the pizza, ordered, and got a message that it was going to be ready in 45 minutes to an hour.
Went and got the pizza, got home with it and one of the pizzas was really burnt. My camera actually makes it look better than was.
Since this was a new place for us, I probably should have looked at the pizza before I took it. That’s my mistake.
The pizza itself was okay. The pepperoni on the pizza is super salty!
The yellow peppers were dry and chewy.
Also, I don’t know what they do to their ranch, but I don’t recommend it! I paid for three extra ranch cups on top of the one they give you and it was absolutely horrible! It tasted like some type of watered down celery dip.
Not even exaggerating. We ended up throwing it away.
It wasn’t the worst pizza we’ve had but definitely not the best. Definitely not as good as Dough Co. or even Casey’s.
I’m giving it 3/5 because the the cheesy bread was amazing, the restaurant is small but clean, and the kid who handed me my order was very polite.
… moreThey don’t take delivery orders on Fridays so I was told I had to pick it up.
Fine, but when I asked to schedule the pizza for a couple hours out they told me they couldn’t do that either. I was told it would be ready within 20 minutes of placing the order.
I waited until I was ready for the pizza, ordered, and got a message that it was going to be ready in 45 minutes to an hour.
Went and got the pizza, got home with it and one of the pizzas was really burnt. My camera actually makes it look better than was.
Since this was a new place for us, I probably should have looked at the pizza before I took it. That’s my mistake.
The pizza itself was okay. The pepperoni on the pizza is super salty!
The yellow peppers were dry and chewy.
Also, I don’t know what they do to their ranch, but I don’t recommend it! I paid for three extra ranch cups on top of the one they give you and it was absolutely horrible! It tasted like some type of watered down celery dip.
Not even exaggerating. We ended up throwing it away.
It wasn’t the worst pizza we’ve had but definitely not the best. Definitely not as good as Dough Co. or even Casey’s.
I’m giving it 3/5 because the the cheesy bread was amazing, the restaurant is small but clean, and the kid who handed me my order was very polite.
Joel Harmsen
Pre-ordered a large pepperoni pizza about 10 minutes before we got there. Arrived and told them we were there. Got seated. It was probably close to 75° inside the resteraunt, so not that great of an atmosphere. Decided to add a 2nd order of only cheese bread. Waited about 10 minutes before the pizza arrived. It was really good and had a great crust. Then we waited for the cheese bread. Disappointed in the cheese toppings as they didn’t cover all pieces. Also, the marinara came out refrigerator cold. No thanks!
… moreAndi King
We love Pepp’s! Have only gotten the pizza twice now but it’s been a slam dunk both times. I absolutely obsessed with the garlic pickle ranch pizza. It’s so hard to pick a favorite though! Slowly working our way through the whole menu
… moreZack Barragan
Pepp’s Pizzeria is one of my go-to spots in Des Moines. Their pizza is thin, perfectly cooked, and easy to eat, and their combinations are always great. I recently tried their subs, and they’re hearty and worth every penny. The staff is friendly, the service is solid, and the atmosphere is always welcoming. It’s easy to see why they were voted Best Local Pizza in 2025, and I wouldn’t be surprised if they keep earning that title for years. A really great addition to the Des Moines food scene—I’ll definitely be back often.
… moreRobby D
If there’s anything my friends know about me it’s that I’m an absolute glutton for pizza and pepps, at least to me, is some of the absolute best you can get in and around Des Moines at the time of writing. Their crust is just to die for and their toppings are fresh. I’m especially fond of their White Pie which isn’t the most popular choice but honestly I’ve tried a lot now and I haven’t yet had one that I didn’t like or found underwhelming.
Do note they don’t have seating, they’re take out only as their restaurant is small. They also tightly control the number of pizzas they make each day to keep their excellent quality so high so be sure to place your order early before they run out or stop by for lunch to purchase some by the slice while available.
I’d love to see them include calorie information on their menu or website in the future. It’s handy for people on a more tightly controlled diet but besides that I really have nothing bad to say. I will be back because they really are just that good.
… moreDo note they don’t have seating, they’re take out only as their restaurant is small. They also tightly control the number of pizzas they make each day to keep their excellent quality so high so be sure to place your order early before they run out or stop by for lunch to purchase some by the slice while available.
I’d love to see them include calorie information on their menu or website in the future. It’s handy for people on a more tightly controlled diet but besides that I really have nothing bad to say. I will be back because they really are just that good.
Heather Mckinney
Ordered pizza to go but decided to sit down and eat right on the spot bc it smelled too good to wait for home! The crust, cheese and ranch were a fantastic combination with the crunchy dill pickles. Can’t wait to go back to try all the other pies
… more