Danessa Hall
Our food is always delicious and hot, they always load the bowls up with a lot of food. I can never eat it all and have plenty left for lunch the day after. The employees are always friendly. They always get our orders right. The facility is always clean.
… moreRobbie Ogilvie
I was initially hesitant to share my review, but after learning that others have had a similar experience, I felt compelled to do so. Credit should be given where it is due, and I must commend the two ladies who typically work the night shift at this Hothead Burritos location. One appears to be a teenager, while the other may be her mother, and they exude a warm and welcoming atmosphere. In fact, they are the primary reason I, and several acquaintances, continue to return to this establishment. They consistently demonstrate exceptional customer service, taking the time to prepare our meals exactly as requested. I have observed them treating every patron, regardless of age, with kindness and respect while dining in the establishment. Conversely, during my occasional lunchtime visits, I have noticed that one lady seems to be handling all the responsibilities. She emerges from the back to prepare food and then returns to her tasks. Meanwhile, another lady, who appears to be the supervisor, remains at a metal table in the back, alerting the other lady to the presence of a customer, despite the door alert system. I find it perplexing that the supervisor does not assist with customer service, especially considering the establishment seems to operate with a lean staff. It raises questions about the importance of her tasks at the table and whether they supersede the need to provide prompt customer service. I highly recommend the food at this location, but I must emphasize that the exceptional service is primarily provided by the night shift staff. I hope the owner acknowledges their contributions to the establishment’s returning customer base.
… moreDale Marion
Food was well prepared, fresh, hot and very good! Staff listened and made each item exactly as we wanted.
… moreDavid W
First time trying it and really enjoyed my burrito. If you like Qdoba or Chipotle you’ll like this place. A little different but in a good way.
… moreAriane Guffey
This was the first time I’ve tried this place and I really regret that. I think I got food poisoning, because I’ve been vomiting for the last few hours. I felt fine the entire day up until the evening. The chicken looked grey and questionable.
… moreAdam Kendig
I am not the same person I was when I went in. Phenomenal food. Excellent people. Reminds me of a Subway but for Mexican Food.
… moreR Gang
I’m in town for training these last few weeks and wanted to try out some new food that we don’t have back home and I am very pleased with the service, hospitality, and food that Mrs Carrie and Beckie served up here at the new castle IN location. They both were very personable and walked me through the entire menu and let me know about all the good stuff they had! If you’re in town make sure you stop in to try this food out, you won’t be disappointed!! Thank you again Carrie and Beckie!
… moreSarah
Every time I go in the morning time there is always a lady standing at a counter on her phone and the lady in the back has to come up and help and a wait, when I come in at night I get helped instantly and they are very nice and take care of me well! I choose to
go in on nights because a younger girl or a middle age girl is always working and they are very nice and take care of me so good!
… moreMiss Eddie
My husband lovessssss this place! The food is pretty good . I like it when they have two for one!
… moreZachary Seeley
Good place for a good burrito. First time visit to a hot heads and I’m sure I’ll go again.
My burrito was nice and large, I’m pretty amazed that the employee rolled it like it was nothing. I know mine would be a giant mess with all that food stuffed in
Pretty clean overall and a good experience. Will visit again.
… more