

Your local Universal City Subway® Restaurant at 902 Kitty Hawk Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 902 Kitty Hawk Rd Suite 130, Universal City, TX 78148
Phone: (210) 659-5238
Order and Reservations
Order: Order online
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Subway ® 902 Kitty Hawk Rd – Universal City
Subway Locations in Universal City, TX| Subs, Sandwiches, Salads
Order Subway – Universal City, TX Menu Delivery [Menu & Prices]
Reviews
Fresh ingredients
They even remember my order preference!
Reasonable prices
And remember order food with a smile, be happy to eat and appreciate life.
When I arrived, there was one employee working at the front. He was a younger Black man who was polite, respectful, and doing his best to keep up. He acknowledged me right away and asked another employee to begin working on my order. That is where the problems began.
The second employee, an older white woman with facial piercings and no hairnet, ignored his request and chose to help a customer who had arrived after me. She chatted casually with that customer while I waited for quite a while. When she finally turned to me, I asked her about the note on my ticket that said to cut my sandwich into three pieces. She responded by saying she would just cut one of the halves in half. I told her I would prefer she not do that, because it would result in uneven pieces. Instead of correcting the issue, she dismissed my request and acted like I was being difficult.
I ended up waiting inside the restaurant for almost thirty minutes. It was extremely hot and uncomfortable inside. The air felt stuffy and unpleasant, and it was a noticeable relief just to step outside.
Along with the poor service, I saw multiple concerns related to food safety. The woman preparing the food did not wear a hairnet, which is a requirement under Texas Food Establishment Rule section 228.133. Her long hair was completely uncovered. She also had visible facial piercings while handling food. This raises hygiene concerns, especially in food service environments. Many franchises restrict or discourage this to maintain safety standards. When I finally asked for a refund, I was handed a voided receipt with no confirmation of any refund being issued. I left without my food and without knowing if I would get my money back.
The younger man working up front did what he could, but the older woman was dismissive, careless, and disrespectful. This location clearly needs better training and accountability. I hope someone from Subway corporate sees this and addresses these issues seriously. I will not be returning.
Provolone Cheese
Lettuce
Spinach
Tomatoes
Cucumbers
Pickles
Green Peppr
Reg mayo &
Bacon
And toasted as well