Kei’la Ryan
I placed an order for delivery here, and an hour later I called the store to check in on the order. The manager said they needed to cancel my order and asked for my credit card information on the phone to place another order. He also offered for me to place a second order on the pizza hut app if I wasn’t comfortable giving him my credit card information. (Obviously, I was not comfortable with that).
It was odd that in an hour of waiting, with the charge having gone through on my bank, and the app showing the order as being processed, I wasn’t given a call or any notification that my order was cancelled. Overall, a weird experience. Now I am hungry and leaving a bad review ♀️
Fingers crossed I actually get refunded on this as it’s still showing up as “processing,” and “order complete” with a delivery tracker of 40 minutes ago.
… moreTYCHICUS
Service was poor had difficulty communicating with the individual at the counter didn’t speak English too well and it was seeing we difficult for him to operate the cash register to take my order properly.
… morelsstreet1
Tonight I called Pizza Hut to order a pizza. I have ordered from this Pizza Hut many times and I kid you not each time they got the order wrong. When I called, A man answered the phone and I proceeded to place my order. He had a very nasty attitude and at the end of the call he hung up on me after me asking for his name. I asked him “what’s your name” very politely and he responded verbatim “ that doesn’t really matter” before he promptly hung up the phone. I was two minutes away from the restaurant and proceeded to go into the restaurant and ask for the name of the person who literally treated me so horribly over the phone. I was greeted by a person by the name of Ellen Who claimed to be a manager. She too was extremely rude and nonchalant and she said I don’t know who you talked to but it could’ve been anyone of us. She literally had the nastiest attitude that I have ever experienced in any customer service position of my lifetime. She did nothing to make the situation better and when I asked her to go ask around who literally just took my order two minutes ago she said “no”. She did not care to ask any questions about my experience and why I was upset with the service. I got home with my pizza and it had hair in it that I accidentally consumed. Disgusting. I am going to take this to my lawyer. I also have our interaction on video as well. This is completely unacceptable. she gave me the general managers number who’s name is Ademir supposedly . This is absolutely unacceptable . Do not eat here.
… moreMichelle Dale (Mars)
the worst. usually pizza hut is ok, but this location in particular is bad. all i asked for was a cheese pizza nothing hard. first yime u got a pizza with only half pizza had cheese. then they replaced it for another with the same problem. i mean its just cheese. ugh so dissapointed again
… moreJojo Pierson
This rude lady made my son wait 3 whole hours for a pizza. We been here since they opened. Rude employee. My son has autism. How dare she make my son wait and he is hungry. Made my sons pizza and then put it to the side once it came out and was hot and ready. Did everyone else’s order and let people come in and take their order. I wouldn’t recommend coming to this pizza hut. Make my son wait for 30 minutes to 3 hours for a pizza. Then going to tell us to wait outside in the hot blazing sun. Rude. Wish I can give zero stars but can’t.
… moreNick Lopez
Worse service . They deliver thru doordash and driver didn’t want to come to my doorstep . More than 30 min
… moreAmy Smith
manager jay rena is very disrespectful and doesn’t care about customers. messed up our order, didn’t apologize, and told us WE were being disrespectful with the way we complained. we were perfectly respectful and she told us to call corporate, so that’s what we will do.
… morellynette brown
Plan on reporting to corporate. A female who identified herself as the manager on May 2 at approximately 6:20 PM. I was in the Pizza Hut location waiting on my order. I saw her drop some thing pick it up and put it back on the pizza absolutely disgusting. And when I asked her if it was my pizza, she stated she did not know. She then brought the pizza order to the front and I said you know I saw you drop that and she’s just stated oh well I’m gonna cancel the order and you can go to another location. Will definitely be reporting to corporate, disgusting and unsanitary location
Racist
… moreMelanie Wolf
I haven’t had pizza hut since I was a teenager and I just picked up a hand-tossed pizza here at 10 30pm. It was the best pizza I’ve had in ages! (I used to work in a higher-end hand tossed pizza place, which has made me picky about pizzas, too.) The girl who made it was working alone and she was super friendly and sincere. Honestly she did a great job with my pizza. The crust was crunchy and flaky yet still had the perfect amount of chew. And the ingredients were proportioned and cooked perfectly. I had to make a review! It was a great experience from pizza hut.
… moreR Savage
I ordered online this past week and attempted to redeem points for an order of their wings. On arriving at the store to pick up my order, I realized I was still being charged for the wings (as well as having the points deducted). They told me that there was nothing they could do about the price and, with my family waiting on dinner, I reluctantly paid. Contacting customer support online seemed to do nothing except get me a canned “we’re sorry and we’re forwarding your message” response.
I’m really disappointed and I guess we’re looking for a new pizza place.
… more