Chipotle Blue Springs – Hwy 7 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Ashley Koepkey
Leather barstools are ripped and area by the fountain was dirty, the water tab was stuck on and just running. Pictured is a $9.50 chicken burrito rice bowl that has not been touched. The bowl has white rice, black beans, chicken, corn salsa, sour cream, and cheese however far less than the normal portions that we don’t mind paying $9.50 for.
… moreValorie Powell
To be fair transparent, I am giving 5 stars specifically for employee Erin. Not the establishment it’s self.
Erin was running the show solo today when I walked in around 2:30 pm. She single handedly kept the pickup window going, the chicken cooking on the grill and made every inside customer’s order and rang them up too. Not only was Erin working all of these areas alone, she did it with an outstanding attitude and a smile on her face. She even remembered to wash her hands and change her gloves regularly.
If you’re not paying Erin the wages of three people, you should be. At the very least, get the girl some proper help.
Thank you Erin, I wish you the best!
… moreKyle Harper
Customer service sucks full of kids. They talked the entire time completely ignored that I was standing there. There was no hi hello one moment just dirty looks and loud banging pots. The restaurant stinks and pee on the floor. I have never received this level of disrespect. Won’t be coming back and I’m a regular. Signed pissed customer
… moreMorty Nation
The story that gave me the idea for this review started because my order was botched. I called the customer service line through the app and all they could do because it was a call center somewhere else was offered me a refund on the part of my order that was not correct, or just was missing out of my bag. I went back up to the store just to reorder my food so I could get my meal, and replace the meal that was misplaced in my bag. I didn’t ask for any of it, but they decided to just give me my entire order again, on the house. You do not get customer service like that anymore, and I think this Chipotle deserves that kind of credit. I was 100% ready to just reorder my food and pay for it no big deal I’m not one of those guys that loses their minds when my orders messed up. People make mistakes it happens all the time if more people would give Grace instead of disrespect the world might be a better place. They didn’t have to give me that order but they did and I hope corporate reads this, because every single person that’s working at the Chipotle between 5:00 p.m. and 5:45 p.m. on January 3rd deserves kudos. It’s exactly what Humanity should be was what was represented today at that store
… moreVinny F
At 8:30 was totally ignoring me at the drive thru 3 people saw me. If I wanted to be treated this way, I would just go to El rancheros, where they just ignore the people. And what kind of burrito is this small? It’s like they’ve gone cheap on people.
… moreJosh Paulsen
Very rude in drive threw. Didnt make my food right. Barley got what i paid for. Service is an absolute joke, @chipole should find better staff
… moreShayna
They move extremely too slow like turtles and seem like they really know what they’re doing. Like the rest of the comments and say lots of teenagers who have poor customer service etiquette. A lot of times I’ve come in and nothing is wiped down they just slide your food tray over sour cream and guacamole.. As well as there was another time I had to tell a young lady please tuck her hair back because it was hanging down over my food. I’ve tried to hold off on writing this several times because I honestly do not like writing bad reviews but everytime I come in I’m reminded of why I need to get on it, they need a little help, they are in the struggle bus!
… moreJavin Whiteside
Everytime I come they never have enough food up . Theres a bunch of teenagers working which if fine .. but there needs to be someone ensuring there is food up especially at peak times . But this location it doesn’t matter if it’s dinner or lunch you’re always waiting to something weither it’s chicken or queso or rice . Tonight I got a bowl . I barely got any chicken I asked for them to put more on they said it was going to be considered double . There was barely any on my bowl . I don’t argue with peoples kids so I accepted it for what it was . But portioning , cross contamination, customer service and ensuring food is kept up is why they could use a little direction .
… moreUnknownR
I asked for a little more chicken because I got half a scoop. She said “double?” I said no just a full scoop never got my full scoop if you guys wanna be conservative on your proportions then lower you price I’m not paying 15$ for extra guac and queso and then let alone I can’t even get a decent size of rice or chicken, and then my bowl gets scraped across sour cream on the table DO BETTER
… moreRobert H (CleaningThatGun)
Placed order over the app for drive thru pickup at 7:20pm. Pickup time 7:40pm. Arrived at 7:30pm and was told order wouldn’t be ready until the assigned pickup time as they were busy and I had “many orders ahead of mine”. So I pulled around and waited. Upon re-entering the drive thru at approximately 7:40pm I got my order.
Food was cold. They basically made my food cooked to order and it was still cold; like I pulled it straight out of the fridge. Staff was okay and I understand they were busy but be wary as this isn’t the first time I have gotten cold food from this location. This time I just had to make it apparent and next time I will go in and have it ordered in person.
Edit: Upon eating the food while I was writing this review I reached into my chip bags and have received wet chips, clumped together wet chips. Not impressed. Lost my appetite.
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