
Highly recommend. Fresh ingredients, fresh approach to fast food restaurant. Just had Louie Angelo’s for the second time. The pizza is amazing. My entire family loves it! Italian fast food that’s good! Yes, that’s what you get here. I recommend this place. This place has great pizza, great pasta, and great sandwiches. Plus, friendly people working there and good vibes in the dining room. A new favorite! Dine-In, Delivery, Carry-Out, Catering
Address and Contact Information
Address: 325 S Randall Rd, South Elgin, IL 60177
Phone: (847) 622-8000
Website: http://louieangelos.com/
Menu Photos
Order and Reservations
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Louie Angelos
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Louie Angelo’s Fast Casual Italian 325 Randall Road – Order Online
Reviews
What a disappointment! The service was poor (the two young girls working behind the counter were reasonably pleasant but largely ineffectual and left a couple of tables uncleared for at least 30 minutes), the utensils in the self-serve area were either unavailable or dirty, and (to add insult to injury) I was charged $2.50 for a glass of water (assumedly to cover the cost of washing the plastic cup).
All of that might have been forgiven had the pizza been good, but it was marginal at best, with a mediocre crust, a bland, seemingly-canned sauce, chunks of frozen spinach, and flavorless cheese. It reminded my friend of something you’d get at Chuck E. Cheese; the kind of thing kids might enjoy.
As far as I could tell, the only mature person who was working there was a woman who appeared briefly in the prep area to the left of the back counter who I assume was responsible for breaking the block of frozen spinach into chunks and putting them on the pizza where they stuck up like little icebergs among the rest of the ingredients and got thoroughly singed.
I gather the staff was overwhelmed by lots of orders due to the snow that had descended on the area several hours before and which probably led people to order pizza instead of dining out; though there were a couple of large parties that apparently overwhelmed the kitchen. Sometimes things converge and strain resources. But I don’t think that explains the poor quality of the pizza.
On a positive note, I suppose it’s a good place to bring the kids and there must be enough satisfied customers to have kept them in business all these years. After all, someone is leaving the positive reviews that got me to try it, so I guess they like it.
Louis Angelo’s isn’t for me or my friend (who liked it even less than I did and who said she’s had frozen pizza that was better) but I wish them well and hope they take this review in the spirit in which it’s intended. The restaurant business ins’t easy and I don’t enjoy giving bad reviews but this was my experience at Louis Angelo’s.
Food was ok and served piping hot. My husband had the veggie panini, which was very tasty. I had a personal pizza, which was ok; generous amount of veggies.
BUT …
Arrived at 1:40 pm. Nobody behind the counter. After waiting 5 minutes, the couple behind us in line finally yelled into the kitchen area to get someone’s attention. A staff person eventually sauntered out.
I had to ask after 20 minutes to have a glass to get my own soft drink. Also self-serve for plates, utensils, napkins, etc.
Biggest issue is that two tables with dirty dishes from prior customers weren’t cleared in the 40 minutes we were here for lunch. Makes a customer wonder what else isn’t kept clean. There were only 2 other customers here together during this time, so no excuse for this.