OTG

Terrible experience. Ordered via the kiosk because staff refused to engage and instead rudely pointed to the screen. During a 20-minute layover, I ordered 5 Sicilian slices for my family. The employee handed us plain slices instead. When I politely said we ordered Sicilian, she snapped, “We don’t have that—do you want me to throw these away or take them?” When I responded that it wasn’t what we ordered or paid for, she rolled her eyes and aggressively threw the food into the trash while maintaining eye contact with me. Miserable, hostile service, unappetizing food, and zero accountability. OTG clearly operates a monopoly here, and it shows—a cash grab for a captive audience. Avoid if you have any other option.

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Nina Miller

Ordered an overpriced breakfast sandwich, they did not have the ingredients. To be refunded you have to go through the OTG website which appears to indefinitely not function. There is no customer service options and no phone number to call. I was offered to exchange for other food but with my dietary restrictions there was nothing else I could eat. No refund available.

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Phil & Cam Timmons

Roger was a charming server at the OTG bar! He was attentive and friendly to the entire bar. You can tell that he worked hard at this location and knows what it takes to run a smooth shift!

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Brian Olson

I stopped for a burger and beer while waiting for a flight. They ran out of the beer I ordered, but showed up with a perfectly acceptable replacement…no big deal. The Berger was good for what it was…overpriced airport food. I really can’t complain about this spot.

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Richard Brusic

We ordered two Manhattans and they were loaded with flies

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Joey van Koppen

Breakfast
Deep fried bacon yuk
Cold potatoes
Cold toast
Cold eggs
I don’t mind the Q code for ordering but staff could at least acknowledge you!
I don’t agree to giving the tip 1st!!
I ate it because I was hungry……
Never even offered coffee.
Worst breakfast experience.

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Justin V

Service could be faster, but much better value for money paid (compared to recent purchase from Gavi at IAH). This bowl was same price ~$17.00 and an actual meal!

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Joseph S Barrois II

I wish I could give this organization a zero. They are a monopoly at EWR and offer a terrible product. I travel through EWR weekly and it seems like when I couldn’t be more disappointed, it’s worse the next time. Food is overpriced, sloppy presentation, dirty tables, few employees are willing to help and rarely speak good enough English to assist. Today was a new low, the self serve food bar is my go to so I don’t have to deal with ordering on the iPad or interact with employees. Of course, the food scale printer was out of stickers, so they shut the food bar down for like 1.5 hours while they found more stickers. No manual entries to keep the food selling – just shut it down. Pure mismanagement. This is why competition important.

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Angie Villavicencio

A bit over priced for what you get . The rating is not so much on the food as it is on the service. Literally didn’t even see my server until the end . Nonetheless the yogurt parfait was good.

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Sorrel M

Scammers! The most useless, overpriced food place at Newark airport. I submitted a refund after being assured by their employee that I would receive my money back. That was not the case!

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