Address and Contact Information
Address: 7850 Richmond Hwy, Alexandria, VA 22306
Phone: (571) 255-8336
Order and Reservations
Order: Order online
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Reviews
I often order eggs for a large group of people, each with their specific preferences. However, the staff always manages to get the orders wrong. For instance, I ask for easy eggs, but they serve them over hard. The beans are another issue – they are served as quarter beans, with the rest being water. I prefer my beans normal not to be more watery, but that is not the case here.
The sour cream served at this establishment also raises concerns. The staff adds water to it, presumably to save money, which negatively impacts the quality and the message it sends to clients. It suggests a lack of care for the people who dine there.
I have reached out to the management to address these issues, but they have yet to return my calls. I have even called the store directly, only to be hung up on. As a result, I have lost faith in this establishment and will take my business elsewhere, where I feel valued as a customer.
I strongly recommend that anyone planning to visit this establishment carefully checks their order before leaving, to ensure it matches their request.
Management needs to prioritize training, starting from the owner and extending to every staff member, including the dishwasher. Improved etiquette and humanity in their service would significantly enhance the dining experience for their customers.
Negative Five stars!!!
At the beginning pupusas were good. Over all food at this place is pricey and not all of it taste great or its well done. I still like some of their breakfast items though.
However, I paid almost 10 bucks for empanadas de leche and i will let ypu be the judge of that…. adonde se quedo la leche?
Disappointed!
They have one the worst customer service, they’re super mean in person as well as taking orders over the phone and are never have avocados for the dishes advertised with avocado so they never give you the avocado that you pay for with your dish, and on top of that they treat you like the food you order its being paid from their paycheck. Horrible service and the food is not even that good, definitely not worth the sour moment you’ll have coming here…
There was music playing but literally as background music and not some night club with vulgar words that most Latin food restaurants play, making the place not family friendly.
There are cheaper places but for the kind service, clean restaurant, and tasty food, I will pay the price.
I do recommend 100%
And yesterday April 1st I went and buy 3 peace of bread and the nasty lady charged me $13.25…. For the same exactly 3 peace of bread at Megamart I only pay $4.75
I advice people not to visit this establishment…