Bretton Crouse
Sandwiches are generally well made and orders done correctly. A lot of times the service is painfully slow though. Took almost 15 minutes to get in and out of the drive thru yesterday.
… moreSherri Branson
Ordered a 18 piece box to take to a gathering. Instead of the nice presentation box where you can view each sandwich, I got a box full of 18 wrapped mini-sandwiches with no markings as to which of the 6 sandwich choices were in each package. At the gathering, people were having to open each package to find a sandwich they liked. It was a mess!
… moreEdward Rennels
Lies about delivery, order goes from “received” to “delivered” without ever being “out for delivery”, order does not arrive until ~20+ minutes from them lying and saying it’s delivered. All of this to game their own system because they are horrendously slow.
… morePresten Lasky
If I could give 0 stars I would. My order was placed at 11:04 am…. My order was FINALLY delivered at 2:05. Now it says delivered and there is no order in sight. Just ridiculous for an overpriced cold sandwich.
… moreQinah S.
GM Patrick is a POOR representative of this franchise. The delivery man also, specifically on 12/6/25..
Since when does food get left on the ground, in the snow? Won’t get another dollar from us.
… moreTayza Moutray
Never fails, my food is always late. I spend 80-95% of my lunch break waiting for my food to show. It happens every time I order, no matter the time or the day.
… moreJane H
Ordered delivery through the mobile app, with customizations for the jalapeno wrap. Unfortunately, the #7 Spicy Italian I also ordered received the customizations of no tomatoes, extra crispy jalapenos, and no cheese. Made for a strange surprise when the driver dropped off our order! I called the store, they offered to remake and redeliver our order.
… moreKen Bland
Really like this Jimmy John, food always good, but can’t understand why the drive-through menu board cannot get fixed. It’s ridiculous that I have to use my light on my iPhone to read the menu board every Wednesday night when I go there after church. Lantern‘s outside on front patio never lit and there is a light on the inside that I am watching that has been burned out for weeks. Surely there is a good electrician in Mattoon Illinois!!!
… moreLeslie Kenworthy
Went thru the drive thru and ordered an unwich and potato salad. I got a full sandwich and chips. Got all the way back to work, sat down to eat, and realized it was way wrong. You need a screen t the drive thru so people can verify their order.
… morebdriving1
A good and clean JJ that has good csrs. This location is a bit off of the interstate but worth the travel to get a good clean sandwich!
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