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Located at 1199 French Rd,Depew,NY,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods. World-renowned for our Original Blend coffee, which is brewed fresh every 20-minutes, we serve a variety of beverage options, including Cold Brew with cold foam, hot and iced lattes, our famous Iced Capp® beverages, TimsBoost energy infusions, Tim Hortons Refreshers, and more. We also offer an assortment of quality food options like made-to-order breakfast sandwiches with freshly cracked eggs, hand-dipped and glazed donuts, and a variety of donut holes affectionately known as Timbits®.
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address and Contact Information
Address: 1199 French Rd, Depew, NY 14043
Phone: (716) 608-7611
Website: https://locations.timhortons.com/en/ny/depew/1199-french-rd/
Order and Reservations
Order: Order online
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Last Updates
Reviews
Heather Ann
I went to pick up my mobile order. While waiting for my order the young man Royal checked in and said it would be just a few minutes. Bev threw the bagel on the counter and says Heather your order is ready. And I told her I had 3 drinks plus donuts and tinnitus. Bev turns to me and says that’s not my job he can do it. Bev asked this young man if he messed up again and berated him not only in front of me but the other staff and customers. To say her comments and tone made me uncomfortable was an understatement. I asked for a refund but wanting to hear any more of her nastiness to a another rmployee. Jordan the girl at drive thru at this time told me they don’t refunds and take it up with mobile ordering. That Jordan felt the need to interject with that but not to stop the bullying of another employee was pretty surprising. At this point an employee from the back came out and gave me my refund and suggested I call about the situation because she could hear Bev yelling at him which made her come out.
… moreBecki
Somehow, the orders are never correct and then when you try to correct them, the employees say that you ordered it wrong, even though you have receipts or an app showing that it was Ordered correctly. Also, why am I paying for cream cheese that is almost nonexistent on a bagel?
… moreTim F
Employee Ava working at the counter should be put on a different task. When I walked in to pick up an order, she blatantly lied to me by saying the order just came in. On a list of previous printed receipts, mine was at the top of the receipts saying the order must have been there for a few minutes. Instead of being concerned with work, employee was on her phone. Then she finished her text prior to making the order that should have been started. While in process of making the order, the manager on staff asked if she wanted to go home early. Instead of finishing the order, the first thing Ava did was pick her phone up. No washing hands in between. Then she finished grabbing the muffins on the order. Absolutely disgusting and abhorrent workplace behavior
… moreKenneth Jones
Very rude customer service is terrible food and coffee is the worst. They need new workers who has respect and know how to make a sandwich and a cup of coffee. This is the worst Tim Hortons….. coffee is water and creamer. And I thought it was a rule you can’t have nails on well she had blue nails that’s a serv safe violation
… moreEmily “Em” Kenney
I sat at the drive thru speaker for 5 minutes without a person talking to me, and when I pulled around to leave because it wasn’t worth it, all I saw was the drive thru person on their phone and then making gestures at me. This is easily the worst Tim’s in Buffalo. Don’t go there unless you have 10+ mins to wait for someone to talk to you.
… moreAshley
Not the servers fault, I assume this is how they are told to make it, but the Nutella croissants aren’t worth the money at all and I figured I’d share. I hope it’s just a limited item or they start actually putting Nutella on.
… moreDominique Woods
Out of a lot of items. Eggs on breakfast sandwich were a weird texture and a little green. Got order wrong. Nice staff!
… moredonna Jaczewski
So the intercome that you place your order at never works today alone at 258pm until 308pm i waited one car behind me left then another and another the 2 in front of me just drove thru. Terrible customer service ..people themselves are very nice but the equipment they are provided is broken 95% of the time..just terrible
… moreAshley Sciandra
every single time they are always out of something. they are always in a bad rushy mood and are miserable, if you are that unhappy with your job then quit, and stop making customers uncomfortable. went in the morning today around 11 and they were out of plain bagels and bacon??? literally how is that possible. and waited at the speaker box for 5 minutes while i had 2 other cars behind me. they also never have hash browns. they should be baking stuff when they run out, and stop being lazy it’s not that hard to do your job.
… moreJOE D.
The young kids working here are very difficult to get to do things that are customer friendly I have to coach them to give me napkins with my messy bagel or put a sleeve on my coffee that I ordered through the system extra ice in my tea when I say extra ice I shouldn’t have to beg every time I come through the drive-thru to get things the right way I just came through here on Thursday August 29th at 3:30 p.m. order a bagel toasted with butter the Bengals barely toasted at all the butter will not even melt on it! Please coach up your young staff to do the right things and how to work properly. PLEASE! Additional comments because I can’t respond to the owners comment…….. The younger group is very slow to respond to you at the drive-thru I sat there for at least a minute before I asking if someone there? When the younger worker talks to me he’s a male maybe more than one responds to me as ” hey man” ” thanks man” just hire me for a few hours to catch up the staff they will be great! It’s all about being treated the way you would like to be treated.
… more