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High-end, modern Kyoto-style Japanese establishment tucked away in the Ala Moana Center.
Hours
| Sunday | 11 AM–7 PM |
| Monday | 11 AM–7 PM |
| Tuesday | 11 AM–7 PM |
| Wednesday | 11 AM–7 PM |
| Thursday | 11 AM–7 PM |
| Friday | 11 AM–7 PM |
| Saturday | 11 AM–7 PM |
Address and Contact Information
Address: 〒96814 Hawaii, Honolulu, Ala Moana Blvd
Phone: (808) 946-3355
Website: http://www.ringerhut-usa.com/hk/rokkaku_hk/index.html
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Eve
BEWARE of RUDE STAFF, FORCING YOU TO TIP 18%
We’ve been going to this restaurant every time we come to Oahu. We are residents in Hawaii but lived in Japan for 10yrs. I would say our experience today was the so appalling. I hope the management would see this review as well as all the people who are planning to consider dining in this restaurant.
First they let us wait cause we got reservations, no biggie even though they’re not super busy. There’s no Irasshaimase as you enter. And they didn’t even bother to say Domo Arigato Gozaimashita or bow to you as gratitude.
I order the set special, the fish was kinda overcooked, charred, that it became tough and dry. The sashimi is fresh but the serving is small for 10-12 usd for 3pcs. My kids love the udon since they were kids, so they always order it. The desert we ok, but nothing special.
The service was ok, the lady keep on refilling our drinks and asking how’s our meal. I only gave 10% out of 180usd, for a party of 4, cause I don’t think we are obliged to give 18% gratuity. Then suddenly the new staff came after us as we go out of the restaurant which was truly insulting, there were other customers also present when she asked us why we gave only 10% tip instead of 18% recommended gratuity. To be honest, i could easily escalate the situation as harassment or extortion, but I don’t want to ruin our vacation by calling the police or going to the management of the mall just to complain. Our kids saw how the rude staff just left right away after my husband said ok, just make it 18% tip, leading to a $32 undeserved gratuity. This was the first time it happened to us for years we’ve been dining in this restaurant.
We will NEVER go back to this restaurant, and hope other customers will do the same to avoid this kind of disrespect. There are other better Japanese restaurants with authentic Japanese hospitality and quality. The food also isn’t worth the price for the rude waitress to force all customers to give them 18% tip.
… moreWe’ve been going to this restaurant every time we come to Oahu. We are residents in Hawaii but lived in Japan for 10yrs. I would say our experience today was the so appalling. I hope the management would see this review as well as all the people who are planning to consider dining in this restaurant.
First they let us wait cause we got reservations, no biggie even though they’re not super busy. There’s no Irasshaimase as you enter. And they didn’t even bother to say Domo Arigato Gozaimashita or bow to you as gratitude.
I order the set special, the fish was kinda overcooked, charred, that it became tough and dry. The sashimi is fresh but the serving is small for 10-12 usd for 3pcs. My kids love the udon since they were kids, so they always order it. The desert we ok, but nothing special.
The service was ok, the lady keep on refilling our drinks and asking how’s our meal. I only gave 10% out of 180usd, for a party of 4, cause I don’t think we are obliged to give 18% gratuity. Then suddenly the new staff came after us as we go out of the restaurant which was truly insulting, there were other customers also present when she asked us why we gave only 10% tip instead of 18% recommended gratuity. To be honest, i could easily escalate the situation as harassment or extortion, but I don’t want to ruin our vacation by calling the police or going to the management of the mall just to complain. Our kids saw how the rude staff just left right away after my husband said ok, just make it 18% tip, leading to a $32 undeserved gratuity. This was the first time it happened to us for years we’ve been dining in this restaurant.
We will NEVER go back to this restaurant, and hope other customers will do the same to avoid this kind of disrespect. There are other better Japanese restaurants with authentic Japanese hospitality and quality. The food also isn’t worth the price for the rude waitress to force all customers to give them 18% tip.
Kalepa N
Our experience was extremely disappointing due to the behavior of one older lady Chinese waitress. When we politely asked for recommendations, she seemed visibly annoyed and simply pointed at a combo on the menu without any explanation, speaking to us in a condescending way that made us feel uncomfortable and belittled.
I don’t like to jump to conclusions, but as mixed Asian–Hawaiian customers with darker skin, the treatment we received felt noticeably different. This feeling was reinforced by the fact that a tourist family seated across from us was treated far more warmly and attentively. They were spoken to kindly, checked on regularly, and clearly given better service overall.
Throughout our meal, we were never asked how the food was, our water glasses were never refilled, and when it came time to pay, we were made to feel rushed. What’s especially concerning is that there are multiple reviews mentioning this same waitress and her rude behavior, suggesting this is not an isolated incident but an ongoing issue.
I also find it ironic that a higher-end Japanese restaurant, where the culture emphasizes respect, hospitality, and humility, would allow this kind of service to represent their establishment. Regardless of intent, the experience left us feeling unwelcome and disrespected. Go to Tonkatsu tamafuji. Long wait but so much better and higher quality tonkatsu than here and most importantly SERVICE is always top tier. Do better
… moreI don’t like to jump to conclusions, but as mixed Asian–Hawaiian customers with darker skin, the treatment we received felt noticeably different. This feeling was reinforced by the fact that a tourist family seated across from us was treated far more warmly and attentively. They were spoken to kindly, checked on regularly, and clearly given better service overall.
Throughout our meal, we were never asked how the food was, our water glasses were never refilled, and when it came time to pay, we were made to feel rushed. What’s especially concerning is that there are multiple reviews mentioning this same waitress and her rude behavior, suggesting this is not an isolated incident but an ongoing issue.
I also find it ironic that a higher-end Japanese restaurant, where the culture emphasizes respect, hospitality, and humility, would allow this kind of service to represent their establishment. Regardless of intent, the experience left us feeling unwelcome and disrespected. Go to Tonkatsu tamafuji. Long wait but so much better and higher quality tonkatsu than here and most importantly SERVICE is always top tier. Do better
Lauren Souther
the katsu was above and beyond! the atmosphere was great, no wait at all and it felt super authentic! the waiters were so nice and efficient! definitely recommend!
… moreKathleen Becker
From the moment they brought out the salad, I knew this was going to be a great experience. The dressing was amazing! The pork tonkatsu was perfectly crispy and absolutely delicious — and that sauce? To die for. I’m usually not a fan of vegetable tempura, but theirs was light, crispy, and not greasy at all. The sashimi was beautifully cut — fresh, sweet, and firm. Easily the best Japanese restaurant I’ve been to in a long time. Even the complimentary matcha green tea was top-quality, not the cheap kind. I finished with Kona Coffee ice cream — the perfect ending. Service was attentive but never overbearing, and the ambiance felt truly authentic. I’ll definitely be coming back!
… moreKatherine Melnyk
A nice Japanese restaurant at Ala Moana Center. We ordered two combination sets and were really satisfied. One of them was the Hamakatsu Lunch D: Berkshire Pork Loin Cutlet, Pork Fillet Cutlet, Holland Cutlet, and Deep-Fried Shrimp. The second set included a chicken cutlet and sashimi. All the tonkatsu were crispy and well-cooked. Personally, I liked the Holland Cutlet and Chicken Cutlet the most. The lunch set has a very generous portion, so make sure you have room for such a satisfying meal.
… moreLisa Hou
The food is ok and the environment is great. However, the server seems to be in extreme urgency and would want to take away the rest of the plates away while I’m still literally having soup out of my bowl. And this happened three times!! I appreciate that they try to keep the table clean and take things away quickly but 1) it’s pretty obvious I am not done but 2) the restaurant was not busy at all! There were literally 2 tables of people and the restaurant was mostly empty. I would expect this type of urgency in a restaurant that was very busy and lower end but not for this one where the average food price was 30-50 with a nice environment.
… moreZhuo Z
The first time I went there their shrimp tempura is the best I have ever had. It is crispy light and really juicy. The shrimp is slightly raw in the center which makes it not as overcooked as in other restaurants. The second time though it was not good. Not crispy and very greasy. The tonkatsu is also very heavy. The teriyaki salmon is great. Perfectly cooked and not too sweet and have a subtle charred flavor.
The experience really depends on the chefs’ shifts.
… moreThe experience really depends on the chefs’ shifts.
Mark Wodishek
RUDE STAFF MEMBER. This is apparently a trend item at this location. We have been here before and witnessed the older waitress’s wrath, but took it as a one off. Today we showed up again and she said in a very loud and rude voice while pointing her fingers to my wife, “there are no tables!” After leaving I vowed to not return here ever again. Upon reaching the car, I read the Google reviews and I’m obviously not the first to witness this behavior from this rude waitress. The owner of this business needs to take these reviews of said individual seriously since this business is likely losing rating levels and customers due to her very rude behavior.
… moreKris Wong
Surprisingly delicious Japanese food in the center of Ala Moana. The back has tatami mat seating with leg room under the tables(try asking for reservations for 4-5).
Berkshire pork tonkatsu was juicy yet outer batter was an airy crisp crunch. Served with thinly sliced raw cabbage and a light citrus dressing. Dipping sauce comes in a large container that you pour into a bowl made for grinding your own sesame seeds with a wooden stick(smells so good).
If you have a heavier palette, get the mixed katsu. It has molten cheese inside.
Special sushi(salmon & scallop) was very fresh. Crab soup & agedashi tofu set was a nice lighter option to counter the deep fried stuff.
Desserts. Matcha creme brulee was not too sweet and very creamy. Youkan was less sweet and great if you like azuki.
Nice selections of sake, shochu, and a few bottled beers too.
… moreBerkshire pork tonkatsu was juicy yet outer batter was an airy crisp crunch. Served with thinly sliced raw cabbage and a light citrus dressing. Dipping sauce comes in a large container that you pour into a bowl made for grinding your own sesame seeds with a wooden stick(smells so good).
If you have a heavier palette, get the mixed katsu. It has molten cheese inside.
Special sushi(salmon & scallop) was very fresh. Crab soup & agedashi tofu set was a nice lighter option to counter the deep fried stuff.
Desserts. Matcha creme brulee was not too sweet and very creamy. Youkan was less sweet and great if you like azuki.
Nice selections of sake, shochu, and a few bottled beers too.
Maui World Travelers
Believe it or not, I actually refused to eat ramen for lunch while on Oahu in order to explore another eatery. No, I’m wasn’t sick. No, I didn’t have a fever. I was actually in the mood for katsu, so Rokkaku Hamakatsu sounded like a great idea.
ATMOSPHERE:
I walked by the place and missed it as it looked like a vacant spot due to its inconspicuous signage. The interior was a total surprise with its contemporary and trendy decor. There are a few low tops, counter seating with kitchen view and a semi-private tatami-like room at the rear.
LUNCH MENU:
Tonkatsu sets, donburi, tempura, fish, eel, sashimi.
FOOD:
Tonkatsu Set D (Hamakatsu)
I was concerned that the portion would be small but it was anything but. Pickled vegetables of two different cuts of cucumber and what I believe to be was seaweed were brought out first, along with a ramekin of sesame seeds with no explanation. About 20 minutes later the server tells me that the katsu is coming soon. The tray finally arrived, showcasing three different breeds of breaded pork, a single shrimp tempura, miso soup, pickled cucumbers, rice and tartar sauce. Again, no explanation on which pork was which, what condiments were on the table, or what those sesame seeds were for. The three types of tonkatsu were quite different in fat content and texture. The ones filled with some kind of cheese were the juiciest and most tender, which was the Holland cutlet according to fellow Yelpers. The ones with obvious fat and marbling was the Berkshire cutlet according to my research. And finally the cut that had the mainstream texture I’m used to was the pork fillet. The breading was light, crispy, a bit oily, with the pork cooked perfectly through. Same went for the shrimp. After dipping everything into the tiny ramekin of tartar sauce, I noticed a bottle of some kind of yellow-brown sauce and a teapot-looking container. The yellow-brown sauce had an odd, fermented flavor. Pass. Expecting shoyu to be in the teapot, low and behold it was katsu sauce! I was beginning to wonder if katsu sauce was taboo in this joint. The miso soup was tasty, garnished with tofu and seaweed. The rice, perfectly steamed.
SERVICE:
I had a short wait to be greeted and seated as they were fairly busy. Since I was solo I had a seat at the counter. The female server was friendly, apologized for the delay in food delivery, and only checked on me at the end of the meal.
Only after reading other reviews after the fact did I find out that the sesame seeds were for use with the katsu sauce after grinding them with a pestle which I did not receive.
OVERALL:
Nice ambiance, great katsu. The mediocre service brought this otherwise stellar joint down to a 4-star.
… moreATMOSPHERE:
I walked by the place and missed it as it looked like a vacant spot due to its inconspicuous signage. The interior was a total surprise with its contemporary and trendy decor. There are a few low tops, counter seating with kitchen view and a semi-private tatami-like room at the rear.
LUNCH MENU:
Tonkatsu sets, donburi, tempura, fish, eel, sashimi.
FOOD:
Tonkatsu Set D (Hamakatsu)
I was concerned that the portion would be small but it was anything but. Pickled vegetables of two different cuts of cucumber and what I believe to be was seaweed were brought out first, along with a ramekin of sesame seeds with no explanation. About 20 minutes later the server tells me that the katsu is coming soon. The tray finally arrived, showcasing three different breeds of breaded pork, a single shrimp tempura, miso soup, pickled cucumbers, rice and tartar sauce. Again, no explanation on which pork was which, what condiments were on the table, or what those sesame seeds were for. The three types of tonkatsu were quite different in fat content and texture. The ones filled with some kind of cheese were the juiciest and most tender, which was the Holland cutlet according to fellow Yelpers. The ones with obvious fat and marbling was the Berkshire cutlet according to my research. And finally the cut that had the mainstream texture I’m used to was the pork fillet. The breading was light, crispy, a bit oily, with the pork cooked perfectly through. Same went for the shrimp. After dipping everything into the tiny ramekin of tartar sauce, I noticed a bottle of some kind of yellow-brown sauce and a teapot-looking container. The yellow-brown sauce had an odd, fermented flavor. Pass. Expecting shoyu to be in the teapot, low and behold it was katsu sauce! I was beginning to wonder if katsu sauce was taboo in this joint. The miso soup was tasty, garnished with tofu and seaweed. The rice, perfectly steamed.
SERVICE:
I had a short wait to be greeted and seated as they were fairly busy. Since I was solo I had a seat at the counter. The female server was friendly, apologized for the delay in food delivery, and only checked on me at the end of the meal.
Only after reading other reviews after the fact did I find out that the sesame seeds were for use with the katsu sauce after grinding them with a pestle which I did not receive.
OVERALL:
Nice ambiance, great katsu. The mediocre service brought this otherwise stellar joint down to a 4-star.