Ben Klett
When you order wings in Super Bowl Sunday, you expect there to be a wait from when the estimated pick up time is. Maybe 10-15 minutes… not 53 minutes. Put in my order at 12:50pm the same day to be ready for pick up at 5:45pm. I walked out with my wings at 6:38pm. I did get my order with some fries that I did not order (assuming they were giving away free fries as a curtesy for waiting so long).
The worst part of the experience was the customer service. They had, who I would think to be a very sweet lady, bringing the food up front and dealing with the customers, acting as front of the house.
This lady must not have even been an employee there because she had no idea how to deal with people or answer questions. I don’t believe she really understood English as well. I witnessed one man ask to cancel his order and for a refund, but the lady said they can’t do it and walked away as the man was asking questions.
I myself asked the lady if there was a way to show who’s order was being prepared, who’s was ready, as they normally do on screen. She looked at me and walked away because I don’t think she understood what I was saying and didn’t know the answer to the question.
So if you’re looking to order on any other day other than Super Bowl Sunday, do so. If you plan on ordering for Super Bowl Sunday… I highly advise not to.
Thanks for coming to my Ted Talk
… moreJoe Juliano
Worst experience from any food service establishment of my life! NEVER coming back. People who were receiving orders had to wait 2+ hours after arriving on expected time the food should be ready, then they won’t give a refund in person. MANAGER ignored people complaining and wouldn’t give his name. They don’t even speak English! Never using wingstop ever again. During superbowl, and missed entire first quarter just trying to get money back. They didn’t resolve anything. Still extremely upset. I had to walk out bc im not missing the entire game!
… moreNick Thomas
Not sure why they have bad reviews – this was my best Wing Stop experience so far! They were super busy when we came in but the guy serving the counter was awesome and had a great attitude working through the busy rush. Food was hot and fresh. We will be back!
… moremaddix oliver
As ordering because the online didnt work the employee kept asking is that all after every item. Sure no big deal i guess but some other person comes in and is talking to them while we’re waiting and walks into the back and has a coat on and everything not sure if hes an employee or a friend but they all talk for 5 min while everything’s getting cold and the last thing is being made. Girlfriend wanted the ranch on the side of the voodoo fries so it wouldn’t make them all soggy and the guy clearly wasn’t listening and he charged for extra ranch on the side and still put ranch on them. But after she told him about not wanting ranch on it and after we see the recipe with a ranch charge one other employees come up and she asked if they could not put it on the fries bc we thought the first guy misunderstood when he charged us for ranch thinking we just wanted one and he said “they come with it on there you cant” like they just couldnt understand what was being said to them (plus a clear language barrier with the heavy accents) but we didn’t mention the ranch charge and ended up with 2 un needed ranches. plus my 5 Hawaiian wings on the side that look like they just got sauce thrown on them and not mixed at all. Also her fries are still covered in ranch even after asking for none and them giving it on the side. He also never told us that he was charging us for that ranch on the sife so we assumed he understood we just didn’t want it on the fries early. Adked for extra lemon pepper on corn got extra Cajun instead. Don’t think there even is any lemon pepper at all. First time none of those employees were there and everything was perfectly fine. This group was not a good one. Employee name was ____ (looking for receipt) he was typing on the screen for awhile while asking for extra lemon pepper on the form but I guess he was just ignoring all that.
… moreKaitlin Daniels
2 hours late on our food time, two hours!!!!! On hold and no one will answer. No option to cancel when ordering on the app.
forgot our ranch the last time we ate here I had to drive there myself. I won’t order from here again! So poorly run.
… moreIceses
This was the worst visit to Wingstop. I’ve had a bad experience previously through DoorDash, but I cut the location some slack due to it being a delivery order. In order to avoid having the same experience, I arrived to the location earlier than my estimated pickup time. All items was included in my order but the overall food was NOT FRESH. The corn was soggy and cold to bite. There were no full length fries in my order, just the crunchy bits you find in the bottom of oil. My sauced wing were nearly dry, and also cold to bite into. I would rate my experience 2/10.
Utterly disappointing.
… moreS J
I did pickup order on Wed (9/4/24) night and once I got my order, I went home (5 min drive) and opened the bag right away. I found that the fries were very depressing, looks like it was picked up from trash, as you can see on the attached pic. The worst fries I ever seen, and I don’t think anyone could ever eat it. The 3 Middle East guy who worked there that night need to learn what fries should look like in the US. I didn’t eat those fries, but if someone decide to eat that trash and get sick, they should report this place to Health dept. If you want a much better chicken wing & fries, try CM Korean Fried Chicken, their service and food quality way better than this place.
… moreraghad batman
This place is horrible. They scammed us with $40. The customer service is horrible and the food is disgusting and when I told the guy that they cancelled my order he was yelling at me and saying they don’t have my name in the system when I have picture proof of them cancelling it and not giving me my order. Don’t order from them they are the biggest scammers.
… moreJill Arnold
Excellent burgers and fries. The owner was really helpful and nice. If you get the app you get a free double with $10 purchase. The fries are not greasy and QUALITY food. 100% going back!!
… moreCole Wilgus
Second time here, figured I’d give another try after a sub par first experience. Wrong choice. Sauces are put on like a joke–Atomic wings are pictured. No taste/flavor, bland and super spicy. Ordered 40 of various flavors all together, none were labeled, and the atomic wings were put in same carton as the plain for the kids. Please avoid, not worth it or the price.
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