Mary Pence
This was probably the best Potbelly we have been to. We ordered a big Cubano and Avo Turkey. The staff was genuinely friendly and outgoing, which is unusual these days, and the sandwiches were delicious. Several of the other locations we have tried were rather stingy with the ingredients so the big size sandwiches were pricey for what you got, more bread than filling. These were well proportioned and bigger than we expected.
… moreARM CHAIR QUARTERBACK
I know PotBelly is not known for selling salads. Bought two salads from them recently. Both had old tired greens. The other toppings were good. The picture makes them look better than they were. Zoom in to see it better. Makes me wonder how fresh their other ingredients are?? If you don’t have fresh greens, send someone out to the grocery.
… moreTeemu Marjalaakso
I placed a delivery order but then received two different order and cancellation texts. I never got my food. I checked and I still got charged and lost my ‘free’ gift for opening my account. I have tried calling the store to get this sorted out but last two days nobody has picked up.
Update: I was contacted promptly by Potbelly and my issues are being worked at. Thank you for quick response.
… moreYnez Latkowski
We love our local PB! The staff are amazing and super helpful! Especially Justin! His energy and kindness makes us always want to come back!
… moreSara Rabadi
Beyond excellent customer service! I’m so impressed with William who went out of his way to help me with my large order. He emailed me to help me with making a wiser decision with ordering because I had ordered individually instead of catering. Most wouldn’t care, but he truly did. I am so appreciative for people like William who take the time to care about others.
… moreÖykü Akay
Not sure about how fresh the avocado or greens are.. ordered a curbside pick up.. waited outside , sent them a message saying that l am there with the info of my car.. then l got in asked for my order, then they started preparing the order after l asked, didn’t hear anything about my order being late then a simple thanks, l had similar issues in the past so l
Was hoping this way will be faster but it wasn’t, if you dont mind waiting 20 min for simple order, and avocados being brown then go.
… moreNick Molina
I have been in Chicago for 3 weeks now and am barely now trying Potbelly’s / the avo turkey is amazing! The video only shows half a sandwich because I started eat this delicious sandwich right away – I recommend
… morefood_from_the_usa
I’ve been going to Potbelly before it was a chain. The original on Lincoln Ave. I love their subs. Always have how we this one, ugh. Sub was great however all the tables were dirty and no one was even attempting to clean them. If you want a tip- clean your tables. Don’t bring down the original to your level. Come on folks!
… moreMark Jones
How do you have caramalized onions for the new steak sandwich and I get raw? It says it all over the restaurant on every ad for it!!! What gives and why are the employees rude? Corporate needs to understand you lose a ton of business when you hire people like this! It makes potbelly’s look very bad when they are not…..smh
… moreEric Masini
DON’T USE GIFT CARDS HERE!! Bought gift cards and had a big order and wanted to use them. They were 4 – $25 separate gift cards. My order was about $75 and I used the 4th gift card for the remaining amount of about $22. They then said you can’t have the remaining balance on your gift card. I was extremely upset and they wasted my whole gift card. I asked to talked to the manager who couldn’t help at all. They even had to call the head store manager. By this time my food was getting cold and I’m standing there just waiting this entire time. The customer service was horrendous. It took that long for them to finally have them give me the money in cash. There system was horrible! DO NOT ORDER HERE!! GO TO JERSEY MIKES OR JIMMY JOHNS WHERE THE CUSTOMER SERVICE IS WAYYYY BETTER!!!
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