Cynthia Taylor Pamula
We decided to try the new restaurant. My husband always wants to eat it and he never wants to take out. But this time we definitely were going to take out. So we said can we see a menu? There was nothing on the counter. Nothing at the table. Nothing posted so she puts plastic coated menu on the counter..
The seating area was way too cramped.
So after listening to her go on and on and on and on we finally were left alone to read the thing herself and we ordered and then she said well you can go out in your car and wait and then come back in 15 minutes. So yes 15 minutes it was done. Prices were similar to other places. The food was good. I know everybody makes it a little different. It was good but that lady really annoyed me
… moreMays J
I’d really like to give more stars because the food is usually good. But the atmosphere a whole other story. Chris took our order and was very friendly. We ordered the Autumn meal, the sign says it comes with 3 sauces. Once we ordered all we heard was some tyrannical manager going off on Chris because you don’t give the sauces if they don’t order the wings or strips. Chris told her that isn’t on the sign and he just did what it stated. This woman continued to rant and rave for us all to hear. I feel bad for Chris and any other employee working with this woman. If sauces are that big a deal… just take the sign down! No need to make the customers feel uncomfortable!
… moreShibi Babu
The cook there was extremely rude. I had first arrived and was gonna ask for a crispy chicken sandwich. The time was 8:30 pm. No one came to the counter. As soon as I came in, there was this guy out of uniform who gave an exasperated look the moment he saw me. No one came out to the counter to say anything to me for a couple of minutes. Finally, a guy who was cleaning the kitchen came out to take my order. Unfortunately, the poor guy didn’t know how to operate the kiosk. Cue the out-of-uniform guy coming over and selecting the crispy chicken sandwich on the kiosk in irritation. He could’ve just told me they were sold out for the day or some other excuse. He turned around and, without even looking at me, just said, “We’re probably out of batter anyways.” and started to walk out. He was just plain rude. After that guy left, the cook just started yelling from inside the kitchen and even going so far as to cuss out the only guy that was even trying to do anything. About 3 minutes later, the cook stormed out and threw a blow of soggy and oily potatoes onto the counter and said here are some potatoes, put them on the counter, and just left. It was wild. I’m just standing there the whole time thinking to myself. U could of just told me there was nothing left and I would’ve just went home lol. Finally some lady comes out and helps the first guy that came out to serve me and says oh yeah, we got some batter, we can make that sandwich for u. I was cool with that at first, but then I hear in the kitchen the chef yelling: ” we’re gonna throw this out anyways.” I don’t about anyone else, but I was just content to leave and go to another store. I really didn’t appreciate being charged to get your leftovers that were gonna be thrown out. I got photos of what I was given. I’ve been to this place a couple weeks ago, earlier in the day around 4pm or 5pm. Their sandwiches were great. This was the total opposite. It looked like the leftover shavings of the chicken breast used in the crispy chicken sandwich. Aka the leftovers our homeboy chef was talking about. I actually liked their sandwiches and fired chicken. Unfortunately I’m never going to go there again. The manager there needs to get this place sorted out.
… moreRyan Parker
Called in my order, guy on phone clarified how I wanted my order. Then I go in to get it 20 mins later. I wait for 10 min for someone to come to counter. Then my order is wrong(exactly what the guy clarified,he was cook as well). Chicken was old and seemed freezer burnt. Then was told they don’t offer refunds. Don’t eat here….update. spoke with regional manager and she went above and beyond(not just by refund but by her actual work put in). Will be visiting their other locations again for sure
… moreMira
I’m a vegetarian and thought there would be a good selection of food here for me, I was quickly proved wrong as almost the entire menu was meat items. I was very unsatisfied and hurt by this and would like this location to heavily consider switching to a no meat menu to be more acomidading.
… moreEJ Green
Food was good. Fried cod was perfectly fried up. Shack potatoes were really good! Chicken wings were a lil too salty for me but still cleaned the bones.
… moreHaiti_Boi_ Fresh
You can tell the quality of food has gone down tremendously, chicken wings, the size of legs and thighs big food outside of steak is known as cheap food, and I had pieces of chicken I have no idea what they were.
… moreRobert Reeser
I’ve been to a couple locations and this location is average to be honest. Food was ok..Employees were friendly but always a long wait
… moreAli Hachem
They got my order wrong and they kept arguing that it was not their fault. Went back to get missing items and didn’t get a sorry from them.
… morePolly P
Been to all the shacks on east side. Never disappointed. Order chicken dinners and half ribs. Chicken was dry. Ribs were hard. Not the usual fall off the bone. I’ve never had a bad Chicken Shack meal, but this one was awful. $60 plus dollars could’ve gotten me a dinner and beers elsewhere. There was no one in there, which is unusual. I won’t go back to this location.
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