Dairy Queen Grill & Chill

  3.3 – 272 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out Dairy Queen Grill & Chill 84337

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Reviews

Ratna Payel80
This is my second visit here & food is really good . Dairy Queen is actually one of my favorite fast food to eat in New York City . But in Staten Island both of the locations are out of business now so I missed their fish sandwiches!

The workers are very nice respectful hard working . But the lady manager kinda of stingy when it comes to ketchup lol . For both of us they only gave me 3 packets , I was like I need more ketchup, we have fries too . Then she gave me 2 more ketchup! I didn’t know if I should laugh or cry lol
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Josias Solorzano
Probably the worse dairy queen I’ve been to. Employee was very unfriendly. I ordered a medium Sundae and barely got any ice cream. I asked the employee if it was the right size and she was very bothered by the question and abruptly answered yes. As I walked away she started talking bad about me to her co worker in Spanish. I understand Spanish! Sadly a bad experience!
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Alexis Curley
I’ve tried several times and the only thing that is consistent is the obvious lack of training of individuals working at this place. Either we get 3/4 full blizzards for full price that are obviously advertised over the top or a little topping on the top and a cup of plain ice cream. Don’t reply with sorry please try us again as is the stamp of we don’t care about customer service. If you care, train you’re staff or stop by unannounced for a visit. We love the ice cream but getting it right 30% of the time is really disappointing.
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Melinda Capps
Stopped for a quick bite on the way to Idaho. The others in our caravan went inside and were served right away. Apparently they do not take orders from the drive through when their are customers inside. I waiting 30 minutes in the drivethough and the other people in our party were long gone before we even got our food.
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Jaden Baugh
2 people working waited 40 plus min for ice cream will not be going back terrible service
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Alexis McDonald
I’m a passerby I truck drive and I came here to get a hot meal . I sat at the register for about 6 minutes waiting to be acknowledged then I got my order taken and it took about 28 minutes for my flamethrower chicken strip basket . I ordered before anyone else came in and drive thru was consistently getting their food . When I got my food the hottest thing in the box was the gravy. I’ve worked fast food before and this was trash . No customer service , and a long wait for cold food . Unacceptable.
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ZEPRAT GERNODT (ZEPRATGERNODT)
12/7/2024
4:00pm

Food, Service, and Atmosphere were 5 stars. However, I gave one star because two individuals were responsible for the delivery of my failed dessert treat.

Keep in mind that the two guys at the counter were nice and courteous. The issue was that the Blizzard was only cold enough to be held upside down quickly, but not more than 5 minutes later, it was super soft and became runny.

By the time I reached the Grant’s Bull display on I-15S, it was pure liquid. Worse is the fact I had to keep wiping it down because the cups had these mChine created tears where ice cream was seeping through. I didn’t notice until I got on the freeway and then pulled over to get a terrycloth towel to wipe it and use the towel in the cup holder.

The personnel just need to pay more attention, and someone definitely needs to turn down the temperature on the ice cream dispenser.
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Kimberly Rivard
Dairy Queen food was pretty typical. However, it took almost half an hour to get my food. It was fairly busy, but nobody seemed to have any sense of urgency.
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Richard Gardner
“I already reached out through the link you gave. Still no refund, no resolution, and no accountability. Corporate runaround doesn’t fix a hair in my food.”

Ordered the spicy chicken sandwich at Dairy Queen… forgot to check the box for “no hair included.” ‍♂️ My wife took one bite, found a long black hair, and immediately lost her appetite. Talk about “Finger Lickin’—nope, wrong chain.”

I brought the hairy surprise back, only to be told they couldn’t refund me because there was no manager on duty. So apparently my $8.49 is now a donation to the “Mystery Hair Fund.”

And on top of that—you wanted to charge me .49 cents for honey mustard with my fries that I had already asked for. Hair in the sandwich + nickel-and-diming for sauce = chef’s kiss of disappointment.

Dairy Queen, do better. It’s really not that hard: chicken, bun, maybe some spice. Leave the hair out of the recipe, and the extra charges off the bill. Order #85. 9/20/2025
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riley 5.9
I don’t know who recently took this Dairy Queen over in like the last six months but it Has gone downhill so bad. The food sucks, that shakes suck ( if they even get your order right). It’s just all around garbage. Don’t even waste your time just pass this Elwood exit and go to the next one.
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