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At Papa Johns Pizza in Morristown, TN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Morristown pizza for any occasion. Call us for pizza delivery in Morristown or stop by 2138 West Andrew Johnson Hwy for carryout to order the best pizza in Morristown, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
Address and Contact Information
Address: 2138 W Andrew Johnson Hwy, Morristown, TN 37814
Phone: (423) 581-2727
Order and Reservations
Order: Order online
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Browse all Papa Johns Pizza locations in Morristown, Tennessee to order pizza, breadsticks, wings and more for delivery or takeout near you.
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Reviews
Andrew Ricker
I pre-ordered two pizzas through the Papa John’s app and picked them up on my way home from work. Both pizzas were wrong. One was supposed to have no sauce (as clearly stated on the receipt), but it had sauce. The other was supposed to be well done, but the peppers and onions were raw and crunchy, like they hadn’t been cooked at all. On top of that, I was missing a dipping sauce I had paid for.
I called and asked for a manager. A woman who said she was management (Kaitlyn/ Caitlyn) got on the phone. Instead of listening, she was argumentative, but eventually told me she would add two replacement pizzas to my phone number as part of their quality guarantee.
Four days later, I called to redeem those replacements. She answered and immediately put me on hold. After waiting over 10 minutes, I hung up and called back—only to be placed on hold again. This time, I had my son call while I stayed on the line. She picked up right away for him and asked if he wanted to place an order. When I told her I was still on hold on the other line trying to use my replacements, she said “please hold” yet again and put me back on hold. After another 5 minutes of waiting, I gave up.
It’s clear she recognized my number on caller ID and was deliberately avoiding honoring the replacement pizzas. For someone claiming to be a manager, this behavior is shockingly unprofessional.
I have now contacted corporate and filed a complaint. As a family that ordered from this location 3–4 times every month, we will no longer be giving them our business. I strongly encourage others to avoid this store as well. I’ll update if I get any resolution from my corporate complaint.
… moreI called and asked for a manager. A woman who said she was management (Kaitlyn/ Caitlyn) got on the phone. Instead of listening, she was argumentative, but eventually told me she would add two replacement pizzas to my phone number as part of their quality guarantee.
Four days later, I called to redeem those replacements. She answered and immediately put me on hold. After waiting over 10 minutes, I hung up and called back—only to be placed on hold again. This time, I had my son call while I stayed on the line. She picked up right away for him and asked if he wanted to place an order. When I told her I was still on hold on the other line trying to use my replacements, she said “please hold” yet again and put me back on hold. After another 5 minutes of waiting, I gave up.
It’s clear she recognized my number on caller ID and was deliberately avoiding honoring the replacement pizzas. For someone claiming to be a manager, this behavior is shockingly unprofessional.
I have now contacted corporate and filed a complaint. As a family that ordered from this location 3–4 times every month, we will no longer be giving them our business. I strongly encourage others to avoid this store as well. I’ll update if I get any resolution from my corporate complaint.
Monica
I hadn’t ordered from Papa John’s in a long time and had high hopes, but unfortunately, the pizza was not good. As you can see in the pictures, it lacked cheese in many areas and had heavy patches of just tomato sauce. The toppings looked like they were just dumped on with no care for an even distribution, and the jalapeños tasted old and hard. I ended up picking off the jalapeños.
The one redeeming factor was our delivery driver, who was so sweet and kind.
That said, this experience didn’t inspire me to come back anytime soon. I’ll continue my break from Papa John’s for now.
… moreThe one redeeming factor was our delivery driver, who was so sweet and kind.
That said, this experience didn’t inspire me to come back anytime soon. I’ll continue my break from Papa John’s for now.
Brad Baker
Pizza was cold, cheese sticks were crunchy and thin as paper. Worse pizza place in town!
… moreDev
The General Manager was the rudest, most stuck up, incompetent “Manager” I have ever seen. He was the absolute worst at everything we asked. Simple questions such as could I get some help with the best deals and he said no. Straight up, no. NEVER talk to the “General Manager” the absolute worst person to ever deal with. Disgusting behavior, do better.
… moreDalton Turner
Order 1 papadia it ended up being(one piece of pizza folded in half)and cheese sticks with bacon.. was over 30 dollars for delivery took a little over an hour to get to me less than 2 miles from there shop.? Needless to say they will never get another dollar of mine what a sorry place..
… moreroxie eunice
My order was suppose to be delivered between 6:50 and 7:00, it was delivered at7:37 cold. Pizza was not correct. I have not had an issue with other Pizza places in this area delivering hot food. This was my first and last time ordering food from this Papa John’s. It’s bad when the people working there doesn’t care at all.
… moreKarmella “Karmie G.” Grant
I have heard so much about getting a pizza bowl from here. I’m so glad I did! It was delicious without the bread. I should have added some spinach for some greenery but it was delicious. I had Philly steak, onions and mushrooms!
The customer service was patient and great with me and all my questions.
… moreThe customer service was patient and great with me and all my questions.
Waydell Garrett Jr
The one star is on when you call and it goes through another service to place the order . Its someone who get yr order not right. But if you place it over the website, it comes out perfect with great food and service
… moreCrisis Management
Pizza was okay, but more like a frozen pizza, not a freshly made pizza. Distribution of the topping were not balanced over the entire pizza.
… moreMichell L Ivey
I will come back and finish the review once I see that they actually give my money back. Since it would be an hour or more before they could bring me another. I don’t understand that but as long as I get my money back. I’ll be hungry but satisfied with the resolution.
… more