
Your nearby Five Guys at 1082 E Lancaster Ave in Downingtown is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it’s using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.
Address and Contact Information
Address: 1082 E Lancaster Ave, Downingtown, PA 19335
Phone: (610) 873-2692
Website: https://restaurants.fiveguys.com/1082-e-lancaster-ave
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Reviews
For the price I paid for the burger and fries I was expecting good quality but was I wrong. I’d rather have McDonald’s.
The burger is bland and on the smaller side. The fries have a slightly burnt taste and were soft even though we ate there. I can’t even give the excuse that they could have gotten soggy because of the drive home or anything because we ate them fresh.
We also had to eat with a screaming kid behind us the entire time which I know isn’t their fault but still ruined the time there.
Freddy’s is a million times better and cheaper. Just go to Freddy’s!
The man taking orders — a tall, heavy-set white man with blond hair — was abrasive from the moment I stepped up to the counter. There was no one behind me in line, yet he acted irritated that I took a moment to place my order. When I asked for a cheeseburger with bacon, he responded in a condescending tone, telling me “that’s called a bacon cheeseburger,” as if I should have known better. It was unnecessarily rude and made me feel talked down to.
He then went on to mention that they had done “$1,600 in an hour,” implying that he was overwhelmed and that I was somehow adding to the problem — something no customer should be made to feel. Being busy is not an excuse to treat people disrespectfully.
Once my order was placed, I waited for my food, and thankfully another employee in the back handed me my bags. He was very kind and professional, and I appreciated that. However, the cashier’s behavior lingered — when I walked out, he loudly said goodbye in a way that felt sarcastic and intentionally uncomfortable, even though he hadn’t said anything to other customers who walked out before me. It genuinely felt like he was trying to intimidate or embarrass me.
I rarely leave negative reviews, but this experience was unacceptable. Being busy does not justify being rude, condescending, or making customers feel unwelcome. I hope management addresses this, because the behavior from that one employee overshadowed what could have been a normal visit.