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Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 3500 East-West Hwy, Hyattsville, MD 20782
Phone: (240) 324-8333
Website: https://www.popeyes.com/store-locator/store/restaurant_82206
Menu Photos
Order and Reservations
Order: Order online
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Popeyes in Hyattsville, MD
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Reviews
zandra wilkerson
The young man at the front who took our order was very polite, attentive, mannerable and respectful. The food was hot and fresh. When we went to the counter to ask for items he provided what we asked and he did not make it seem like we were bothering him. He was very upbeat and made us feel comfortable while eating in. It was very refreshing to dine at a “fast food” establishment and have such a nice experience. I made sure to let the manager know that it was a pleasure eating at his store today and that he had a wonderful crew for that shift.
… moreAbner
8/24/2025
530pm
Dear Popeyes Customer Service,
I am writing to express my significant disappointment regarding a recent experience at this location in the mall. As a regular Popeyes customer, I value the quality of your food, but my recent visit fell short of expectations.
My wife and I visited and ordered a spicy chicken sandwich combo and a 3-piece spicy tender combo. While we understood and accepted the longer wait time for the spicy tenders, we were very disappointed to find that the tenders we received were not spicy at all.
When my wife attempted to exchange them for the correct order, she was unfortunately met with dismissive responses from your staff who insisted the tenders were spicy, despite clear evidence to the contrary. When I approached the counter to explain the situation, I overheard an employee complaining about my wife in Spanish, unaware that I was standing directly behind him and understood what was being said. This lack of respect and professionalism is unacceptable.
Upon my request for either the correct spicy tenders or a refund, the employee continued to deny that the tenders were spicy. When I requested a refund, he informed me that I would need to return the entire order, including my eaten sandwich combo, to receive a refund. After further discussion, he agreed to process a full refund and re-charge, which I accepted.
My concerns are twofold:
1. **Food Quality:** The inconsistency in food preparation, specifically the lack of spice in the “spicy” tenders, needs to be addressed to prevent similar situations for other customers.
2. **Customer Service and Respect:** The disrespectful behavior and dismissive attitude of your staff, including speaking negatively about customers, is a serious issue that reflects poorly on the company. Customers should be treated with respect and their concerns should be handled professionally.
I am very disappointed by this experience and would appreciate it if someone could contact me to discuss this matter further.
Sincerely,
Abner
… more530pm
Dear Popeyes Customer Service,
I am writing to express my significant disappointment regarding a recent experience at this location in the mall. As a regular Popeyes customer, I value the quality of your food, but my recent visit fell short of expectations.
My wife and I visited and ordered a spicy chicken sandwich combo and a 3-piece spicy tender combo. While we understood and accepted the longer wait time for the spicy tenders, we were very disappointed to find that the tenders we received were not spicy at all.
When my wife attempted to exchange them for the correct order, she was unfortunately met with dismissive responses from your staff who insisted the tenders were spicy, despite clear evidence to the contrary. When I approached the counter to explain the situation, I overheard an employee complaining about my wife in Spanish, unaware that I was standing directly behind him and understood what was being said. This lack of respect and professionalism is unacceptable.
Upon my request for either the correct spicy tenders or a refund, the employee continued to deny that the tenders were spicy. When I requested a refund, he informed me that I would need to return the entire order, including my eaten sandwich combo, to receive a refund. After further discussion, he agreed to process a full refund and re-charge, which I accepted.
My concerns are twofold:
1. **Food Quality:** The inconsistency in food preparation, specifically the lack of spice in the “spicy” tenders, needs to be addressed to prevent similar situations for other customers.
2. **Customer Service and Respect:** The disrespectful behavior and dismissive attitude of your staff, including speaking negatively about customers, is a serious issue that reflects poorly on the company. Customers should be treated with respect and their concerns should be handled professionally.
I am very disappointed by this experience and would appreciate it if someone could contact me to discuss this matter further.
Sincerely,
Abner
Lennette Fletcher
I wouldn’t feed this to my dog!! No wonder the bag was all taped up!
… moreyeni
I love Popeyes man!!!
The food is great and the workers are friendly and nice!
… moreThe food is great and the workers are friendly and nice!
R B
This is the worst Popeyes in the DMV area collectively. They prepare the chicken as you order so there is usually a 15 minute wait period. The drumsticks are small as hell and look like chicken wing drums(see picture).The lemonade is really water aide and they are usually out of medium lids so you’re reduced to take only a small or large drink. The biscuits are also stale as hell. The Spanish workers there are usually sneezing all over the chicken and don’t wear plastic gloves when retrieving it and they all have bad attitudes when you want a refund or ask for better quality of food. Just the worst place in general. I wouldn’t wish this place in my worse enemy. ZERO START REALLY.
… moreFidel Angel Romero Ortiz
I went to buy at Popeye and that store has very good service. I hope it always continues like this.
… moreShayla Devonish
I got 4 pieces of chicken (spicy) and they were all undercooked! Very disappointing.
… moreSakina Cardwell
I was waiting for 30mins for my meal and also The Employe had no gloves on on the line
… moreTyronda Cole
$14. Food small waiting for 30 min fresh food employees distracted
1/29/25 My son left from Hillcrest Heights Maryland to Pg Plaza and when he brought home a Red Bean Rice that looked like someone Ate out of it. Red Bean Rice Never Been Mixed. Beans Bottom Rice On Top But Not At All. The 2nd Attempt I’m Good! I Will Not Use This Popeyes Again LOSS A CUSTOMER
… more1/29/25 My son left from Hillcrest Heights Maryland to Pg Plaza and when he brought home a Red Bean Rice that looked like someone Ate out of it. Red Bean Rice Never Been Mixed. Beans Bottom Rice On Top But Not At All. The 2nd Attempt I’m Good! I Will Not Use This Popeyes Again LOSS A CUSTOMER
Cole Turner
They forgot the ghost rub in our wings. Very disappointing.
… more