The Burger Life is a Zabiha Halal certified hamburger restaurant that serves fresh, never-frozen beef and chicken burgers cooked to order. The Burger Life also offer a variety of wings, loaded fries, and desserts. Guests can also enjoy live NFL and other major sports events while dining at the restaurant. For special occasions, The Burger Life offers personalized on-site BBQ catering services.
Address and Contact Information
Address: 1801 N Greenville Ave Suite 100, Richardson, TX 75081
Phone: (214) 647-1404
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Reviews
ordered the Curly Fries and added cheese. The order was to go. When I arrived home 5 minutes after pickup, the fries were delicious; still tasty and crispy, without being soggy or cold. Thank goodness they were not oily!!! There was just the right amount of cheese and not even that made them soggy or greasy.
However, I saw Sarina’s review about the food, atmosphere, etc. When I got to the financial part at the end , I was shocked. I, too, payed with a credit card, but was in a hurry and didn’t even look at it. That is, if the itemized receipt was given or offered to me. I can’t recall that part BUT I know that I wasn’t aware that the business was/is passing the 3% service free off to the customer. They don’t disclose or mention it to customers-sneaky. That act of passing THEIR fee to us is VERY illegal and it struck a cord within me bc SO many businesses are doing this now, I have noticed. I understand that they are a new business and want to be profitable, but they’ll never get there while cutting corners & being shady. The 3% on each credit card transaction does add up BUT is the payout worth your reputation, and possibly being reported?
I will give The Burger Den another try in a couple of months and use a credit card ro pay. Hopefully the food will still be as good as the 1st time and they will have rectified their financial mistake. Everyone deserves a chance.
What I didn’t like is the additional charges (hence low rating) of 3% in the name of “Service Charge” and then another 3% in the name of “Credit Card Surcharge.” This was a pickup order. Why “Service Charge” then? Again, these charges are in additional to the menu prices. What’s next, an “Entry Charge,” or a “Sit down Charge”, how about talking to the “Cashier Charge”? What is going on and wrong with these businesses? This is really getting ridiculous and out of control! What is so frustrating and disappointing for me is that there were no signs or any verbal communications about these additional charges prior to or after payment! How is this even legal when you don’t advertise these charges, don’t tell customers about these charges, and then just charge without customer’s permission and then just hand over the receipt as if nothing has happened! Unfortunately, not many customers check their receipt and some don’t even ask for the receipt let aside checking for the correct transaction amount. These businesses taking full advantage of those type of customers and just cashing in.
How hard is it for the business to be honest, transparent and clearly advertise with a sign if there will be any type of additional charge on top of the menu price? If putting a signage is a problem then how about training cashier and have them tell the customer if they will be responsible for any additional charges. Had I knew about the additional credit card charges then I would have paid with cash! When I asked for the hot sauce, I was told all sauces will be extra charge. If they are pretty good for charging extra for a little sauce then why hiding the real total price?
In my opinion, there should NOT be any additional charges, beside the applicable taxes, and all “hidden” charges should be added in the menu price or just clearly advertised it. It is expensive for EVERYONE and not just for businesses. It is really not fair for these businesses to rip off customers with their hidden sneaky tactics like this! If they can’t afford to take credit cards transaction then just don’t take it.
I am thinking to file a complaint against this business with applicable enforcement office(s) regarding these unauthorized charges. Businesses like these do make extra money in short amount of time, but they don’t realize how quickly others have failed and closed down.
Now the food… absolutely top-notch! The Baba Burger for beef lovers was juicy and packed with flavor. The Zyros is a must-try if you’re into chicken—perfectly seasoned and super satisfying. And of course, you can never go wrong with their Classic Double Cheeseburger—a solid favorite that hits the spot every time. Every single person in our group left happy and full. This place is a hidden gem. Highly recommend!