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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 1401 N Memorial Dr, Lancaster, OH 43130
Phone: (740) 653-1870
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Tim T
Very considerate of people’s medical needs! On my request, one of the staff happily waited to prepare the ice cream part of my order, until my diabetic brother’s insulin kicked in, so it wouldn’t melt! (Yes, his doctor allows him to have ice cream, with proper insulin dose for carbs.) He LOVES McDonald’s, and I’m so glad we’re able to bring him to his favorite place to eat.
… moreKatie Schlesener
I went to this McDonald’s because I always have issues with the one on Main St. yet seems this one is going to shit too. My bf ordered 2 chickens and 2 McDoubles and they shorted us a whole sandwich! Not to mention I had to pull up and wait 10 min for my food to be brought out, and when I asked for a small water while I wait, they told me I had to wait on that too!
… moreAlan Hatcher
I placed an online order to pick up after work. When I stopped at the speaker another vehicle came in after me and went to the other speaker. I heard a worker say to hold a minute but it seemed like they were talking to the guy who came in after me. Then eventually the guy came back and i heard him ask what i needed but it it seemed he was talking to the other guy again so i said into the speaker, “are you talking to me or this person who came in after me” i assumed nobody would hear me since they hadn’t actually talked to me at all the whole time. He did hear me though and he was pissed that i said something about being skipped in line. He started talking through my speaker and told me i showed up at the wrong time and that’s why i was skipped, he said it with this attitude like how could i have the nerve to show up at the wrong time. He was blaming me for me being skipped. He then said i shouldn’t complain either and should be understanding that i showed up at the wrong time and only blame myself. I found this behavior to be way out of line. I told the guy i get skipped a lot in mcdonalds line but it’s no big deal just a bit frustrating sometimes. He then kept arguing with me and telling me i don’t get skipped a lot. So the guy was just rediculus, i felt i had to stand up for myself and not let this guy blame me and tell me i didn’t have the right to complain and tell me i was lying about being skipped often. After he said all of these things accusing me, blaming me, i then tried to explain he was wrong to say that, and then he started saying i had too much to say and he was going to call the police if i didn’t leave. He was the one saying untrue things about me and arguing with me and all i did was try to defend myself and he’s saying I’m the one holding up the line. All this guy needed to do was apologize for me being skipped and that’s it. He chose to blame me tell me i had no right to complain call me a liar and then say i was the one holding up the line and threaten me with the police after he put me in a position to need to defend myself. This was exactly how not to do customer service. I called to complain and this guy answered and refused to take a complaint. I’ve reached out to mcdonalds on Twitter and still plan to file an official complaint. This was the guy calling himself the manager of the shift starting at around 11:30pm on 12/42025. I won’t feel comfortable going back there until i talk to someone at mcdonalds who can confirm that this manager will be told not to blame customers for being skipped in line and the the full on argument he needed to start instead of simply apologizing was way out of line. I think most people day one at their first job would know to just simply say sorry if a customer has an issue like being skipped in the line. Should have been the easiest customer service situation to solve but this guy made it into a horrible situation.
… moretyler collert
This place has the worst service ever. Waited over a half an hour on very little food. I wasnt the only one in there with the same problem. Then the management has the nerves to be rude to me. Management shouldnt cut labor so they get bigger bonues. I will never go back here again. There making the Harper’s which are the owners loose service. Zero stars if I could!!
… moreRick
I bought some crispy chicken strips and they were so old they were rock hard. The color alone should have prevented them from being served, they were very dark brown. And when I bit into one, it was desert dry. Come on folks, where’s the attention to quality? I am glad I didn’t get sick but I was worried.
… moreCory Bigham
I’ve never had problems with the food . In my opinion the food at this location is standard McDonalds.Its always clean when I come in . What I will say though is anytime I come in to pick up a order most of the staff seem annoyed or bothered. I do wait longer then I typically expect but my orders right . I FEEL THIS LOCATION could maybe let their customers know there appreciate and valued . The staff isn’t disrespectful by any means they just dont really go out of there way to let you know your appreciated .
… moreConspiracyGirl81
Today 12/28 a homeless man tried to buy a burger with coins and the worker not only refused legal tender but made a scene getting other workers involved over not taking change?? A nice person tried to buy the homeless person more food and was told NO and if they did the homeless man would be asked to leave due to soliciting?? This is GROSS and I hope everyone pays in change and reports this. I will never be back amd I will tell everyone i know and spread the word on social media
… moreMike Shuttleworth
Was told to pull up to the next window. 15 minutes went by…. nothing. Went in to talk to a manager who asked me what my order was. I told him. He then came back with my order, kinda tossed the bag on the counter and said “there you go”. No apology from him at all. To make matters worse, my food was cold. You lost a customer here.
… moreEmber Wulf
We ordered 2 hot chocolates, cookies and an ice cream online. We got to the window and got our cookies, told to move up to next window. 5 minutes pass, we get our ice cream, told they’re just waiting on our hot chocolate. 10 minutes pass. 15 minutes pass. 20 minutes pass. I pulled around and went inside, waited another 5 minutes before anyone came up. Finally someone came up and I told them we’d been waiting 20 minutes for two hot chocolates, finally got my hot chocolates without so much as an apology.
… moreLisa Ostolaza
I have never been a big fan of tge food here because of tge ingredients are terrible and added unnecessary. But I liked your Fries until now. You just cut your fries in half to cut costs. Not much potato in them as it is and now almost nothing but grease. I am so disappointed at all McDonald’s. Im sure others feel the same. Bring back the original french fries!
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