Elizabeth
Lied to our faces that they didn’t up-charge us, then when we checked the receipt they had roundup our money owed for whatever donations we has specifically told them we did not want to pay extra for.
INSANE that something which has never exceeded $8.19 for me this whole semester is suddenly almost $10 and they’re LYING TO MY FACE when I pull up to the window, and making giggles about how it’s “so crazy the price of burritos went up”.
MAKE SURE THEY KNOW THEY CAN’T DO THAT TO YOU.
… moreMcsKoKo –
The service was amazing, they were so polite and humble with me even when I didn’t understand. Super clean and got my order right. They helped me find what I wanted and provided a fast service. Best taco bell I’ve been to!
… moreRandy Hilbers
They can’t seem to get it right. Ordered with the app. I customize three items on my order. 2 burritos no beans add extra meat and add onion that I paid for the extras and they didn’t get it right. Again
… moreI I
Literally haven’t ate Taco Bell and so long then finally was convinced too last night (Tuesday night) and it was just a terrible experience. First off the guy on the mic asked us what we wanted then we told him just a second then the girl working literally 5 seconds later was like “What Yall want” and started talking loud so we just ordered off the top of our brains then all my tacos were extremely sloppy. Waste of money honestly. Won’t catch me going back to this location. How do you get that much sour cream on the side of the taco?? I get if it’s an accident but the fact they didn’t change it out or what not really shows the level of caring they have.
… moreTracey Ratliff
Went there on Christmas Eve and they shut the menu off on us before we even got a chance to order at 7 o’clock and the girl told us that they actually close at nine but they’re trying to get out of there. They threw our food together in the most disgusting and careless way. My husband‘s five layer burrito had a taco inside of the burrito for the beef part I guess… Nothing made a lot of sense and they were extremely rude. The only one who was even nice there was the girl, but the guys were yelling “We’re not turning the menu back on. We’re closed” two hours before they were supposed to close! Very disappointing.
… moreTravis Myers
In the drive thru I asked if they could modify an item to resemble the discontinued 7 layer burrito. The employee said “no”.
I didn’t want to argue, so I said “I bet there’s a way, but I’ll get a-” and the employee interrupted with “WOOOW those are fighting words!” After an awkward silence the employee said “I’m just kidding.”
I sat there stunned for about 15 seconds deciding if I still wanted to order at all. The whole experience felt really hostile and I wasn’t sure I wanted them handling my food.
Moral of the story: The customer is not always right, but they are always the customer.
… moreLindsay
My food arrived AN HOUR after it was PICKED UP from the delivery driver & I only live 5 mins from the restaurant… Food was cold, absolutely disgusting, & inedible by the time it arrived.. I am STILL waiting on a reply about a refund/resolution from the restaurant. Don’t EVER use the delivery option through the Taco Bell App! No customer service whatsoever. I called the store and they said to contact Door Dash even though my delivery was set up THROUGH THE TACO BELL APP! Once they realized this they told me to “fill out the form online.” Still haven’t heard from management or anyone since I filled out the form about any kind of resolution. Couldn’t adjust the tip for the driver either since it was all done through the Taco Bell App and not directly through Door Dash..
… moreKregg Matthews
Best fast food experience I’ve had since before 2020. The staff, specifically Arlissa, cared about their jobs, the lobby, and the guests. Food was fast and “fresh”, and the place was clean and organized. No notes – 10/10.
… moreOrion Mathison
The evening shift almost always messes up my food. Morning shift does hot, fresh and fast but during the evening it’s either cold, skimpy or I’m missing something from my order. Today it was insanely skimpy on the portioning and my quesadillas were basically burnt. I’ve stopped ordering on this shift particularly bc it never fails to surprise me that my food is horrible.
… moreAvery K
I doordashed from this beloved establishment tonight and I just want to say, whoever made my steak quesadilla (no creamy jalapeño, add tomato and potato), you deserve a raise and a parade in your honor. I am forever grateful and will remember this night for the rest of forever.
… more