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Welcome to your Hagerstown Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 1680 Wesel Blvd, Hagerstown, MD 21740
Phone: (301) 393-3755
Website: https://www.chick-fil-a.com/locations/md/hagerstown?utm_source=google&utm_medium=gmb
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Hagerstown – Chick-fil-A
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Chick-fil-A Hagerstown | Hagerstown MD – Facebook
. $. . Closed now · Pickup, Delivery. . 1680 Wesel Blvd, Hagerstown, MD, United States, 21740. Links. . chick-fil-a.com/locations/md/hagerstown?utm_so…
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Reviews
Taffy
Chick-fil-A Breakfast Review: A Disappointing Experience
I recently stopped by Chick-fil-A for breakfast, expecting the usual friendly service and well-prepared food they’re known for. Unfortunately, this visit didn’t live up to their usual standards.
I ordered a sausage and cheese biscuit with extra bacon something I’ve had before and normally enjoy. But this time, the way my meal was thrown together was really disappointing. The biscuit looked rushed and unevenly assembled, and to make matters worse, my hash browns were completely missing from the order.
What surprised me even more was the service. Chick-fil-A is usually known for its polite and cheerful staff, but the attitude at this location felt off. The person taking my order seemed impatient, and when I asked about my missing item, the response wasn’t as friendly or helpful as I’ve come to expect.
Everyone has an off day, but part of what keeps me going back to Chick-fil-A is their consistency and attention to detail. This visit, however, felt like a complete miss on both food quality and customer service. I’m hoping it was just an isolated experience and not a sign of declining standards.
Oh and they threw my bacon like this in a container instead of placing it on my sandwich as requested.
… moreI recently stopped by Chick-fil-A for breakfast, expecting the usual friendly service and well-prepared food they’re known for. Unfortunately, this visit didn’t live up to their usual standards.
I ordered a sausage and cheese biscuit with extra bacon something I’ve had before and normally enjoy. But this time, the way my meal was thrown together was really disappointing. The biscuit looked rushed and unevenly assembled, and to make matters worse, my hash browns were completely missing from the order.
What surprised me even more was the service. Chick-fil-A is usually known for its polite and cheerful staff, but the attitude at this location felt off. The person taking my order seemed impatient, and when I asked about my missing item, the response wasn’t as friendly or helpful as I’ve come to expect.
Everyone has an off day, but part of what keeps me going back to Chick-fil-A is their consistency and attention to detail. This visit, however, felt like a complete miss on both food quality and customer service. I’m hoping it was just an isolated experience and not a sign of declining standards.
Oh and they threw my bacon like this in a container instead of placing it on my sandwich as requested.
Good News Hagerstown
Good News Hagerstown Inc. is incredibly grateful for the generosity of Chick-fil-A and their commitment to supporting our community. Their willingness to help address food insecurity and support local nonprofits makes a real difference for families and children in need.
Partnerships like this show what happens when businesses truly care about their community. Chick-fil-A continues to demonstrate kindness, generosity, and leadership in helping make Hagerstown a better place for everyone.
— Good News Hagerstown Inc.
… morePartnerships like this show what happens when businesses truly care about their community. Chick-fil-A continues to demonstrate kindness, generosity, and leadership in helping make Hagerstown a better place for everyone.
— Good News Hagerstown Inc.
Phoenix Ashcroft
Won’t Be Back
If zero stars were an option, I’d use it.
This review is specific to the Chick-fil-A on Wesel Boulevard in Hagerstown, MD. We spent about $40 and were handed cold food. When I asked the manager David on duty (who claimed to be the director) and said that “ it was cold outside” as if that should matter, if it could be remade, they did but like a minute later and it was still not to satisfactory so technically he dismissed the request and insisted the food “comes out hot,” which wasn’t the issue. I was willing to wait — I just wanted fresh food.
We chose not to take the food. When I requested a refund, I was told Chick-fil-A does not give refunds, which contradicts the company’s stated policies. No refund was provided, and the interaction remained dismissive.
For context, I am a state food inspector in a neighboring state. This was not a borderline food safety issue. I did contact the health department afterward, something I do not do lightly, but the handling of the situation left me with no confidence in this location.
This is not the first problem we’ve had here, and I thought hey maybe the first one was an off day but this last one it will be the last. Other Chick-fil-A locations have consistently done better. We will not be returning to this one. I hope that the owner sees this review because technically they stole 40.00 hope it was worth it
… moreIf zero stars were an option, I’d use it.
This review is specific to the Chick-fil-A on Wesel Boulevard in Hagerstown, MD. We spent about $40 and were handed cold food. When I asked the manager David on duty (who claimed to be the director) and said that “ it was cold outside” as if that should matter, if it could be remade, they did but like a minute later and it was still not to satisfactory so technically he dismissed the request and insisted the food “comes out hot,” which wasn’t the issue. I was willing to wait — I just wanted fresh food.
We chose not to take the food. When I requested a refund, I was told Chick-fil-A does not give refunds, which contradicts the company’s stated policies. No refund was provided, and the interaction remained dismissive.
For context, I am a state food inspector in a neighboring state. This was not a borderline food safety issue. I did contact the health department afterward, something I do not do lightly, but the handling of the situation left me with no confidence in this location.
This is not the first problem we’ve had here, and I thought hey maybe the first one was an off day but this last one it will be the last. Other Chick-fil-A locations have consistently done better. We will not be returning to this one. I hope that the owner sees this review because technically they stole 40.00 hope it was worth it
Michelle myers
Serious issues with drive thru area. When going into to order and get out. Car can cut you off. Sitting up little cones is a joke.
… moreCarl Tory
I called in an order for a pan of Mac and cheese for my mother’s birthday party who is in a nursing home. Went to this location to get the order (that there we 20 minutes late giving me). Get to my mom’s party to start serving food and see that I have burnt food that I paid over $100 for. I don’t have time to deal with this in the actual moment because I’m hosting a party and have 2 parents that are in nursing homes. Once I get home I call the location to let them know about my experience, just to be told well what would you like us to do about it. Finally they let me know that if I can make it to their location within 1.5 hours that is the only way i would receive a refund. I live 25 miles from this location and have just hosted 30 plus people, can I just take care of this next week? No we only do same day refunds. Okay this is clearly not the right way to handle a customer that you have wronged. I called the corporate office and filled a Claim. Today which is 10 days since this happened I have yet to receive a refund. This is a company that makes millions and refuses to refund a customer who was given burnt overpriced food! I didn’t want to do this but it seems I was left with no choice! If I could give this location 0 stars I would! Shame on you for putting customers through this!!
… moreMary Dolan
I saw KINDNESS today in your employees. A young lady came in out of the frigid temps and needed warmth and KINDNESS. I offered to pay for her meal but they had already taken CARE of her quietly. Our visit was on 1/21/26 at 11am. RESPECT and KINDNESS
… moreTaylor M
This location may be the best one in America. I’m obsessed. The food is always fresh and hot. Service is great. I LOVE YOU, HAGERSTOWN CHICK-FIL-A!
… moreAndrew Goldberg
It is baffling how slow this location is. All I order was a chicken sandwich meal and thyley have literally given 10 others their order, and im still waiting. All I got was im sorry were still cooking yours. Everyone literally orders the same stuff and you are giving them theirs? Very poor customer service overall
… morelivyLou C
My catering order somehow was messed up on the app. It was Christmas and very busy. They made my tray in less than 10 minutes. Staff were beyond friendly and helpful. I appreciate the awesome customer service!
… moreLance Thornton
LOVE THIS PLACE!!!!
Best restaurant chain on earth.
They need to teach the USPS how to build a process to be effectively efficient as they are..
It’s “My Pleasure” to rate them 5 stars
… moreBest restaurant chain on earth.
They need to teach the USPS how to build a process to be effectively efficient as they are..
It’s “My Pleasure” to rate them 5 stars