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✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Hours
| Thursday | 12–9 PM |
| Friday | 12–9 PM |
| Saturday | 12–9 PM |
| Sunday | 12–7 PM |
| Monday | 12–9 PM |
| Tuesday | 12–9 PM |
| Wednesday | 12–9 PM |
Address and Contact Information
Address: 113 James St N, Hamilton, ON L8R 2K6, Canada
Phone: +1 905-528-6888
Website: http://www.phobt.ca/
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Order and Reservations
Order: Order online
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Valid until January 31, 2026 Visit us at: 113 James St. North, Hamilton, ON L8R 2K6 Call to order or order online: www.phobt.ca Make your holidays extra …
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Reviews
Selena Kim
This was the worst restaurant experience I have ever had.
As soon as we walked in, we were handed a menu, a piece of paper, and a pen and were told to sit wherever we wanted. No one guided us to a table or offered any assistance.
We ordered three pho, menu #303, one chicken skewer, and two spring rolls. First, we found two strands of hair in the chicken skewer. When we informed the staff, they simply took the plate away without even saying sorry.
We also asked for small side plates, but they never brought them. When the plates finally came and I asked why no one had apologized earlier, the response was simply, “We are busy, please understand.”
In addition, the 303 menu item never arrived. After waiting for a long time, we complained, and they told us to keep waiting because it would come soon. It ended up arriving about 30 minutes after the other dishes.
When a restaurant owner runs a place without understanding what proper customer service is, customers end up having experiences like this. I would definitely not recommend this restaurant.
… moreAs soon as we walked in, we were handed a menu, a piece of paper, and a pen and were told to sit wherever we wanted. No one guided us to a table or offered any assistance.
We ordered three pho, menu #303, one chicken skewer, and two spring rolls. First, we found two strands of hair in the chicken skewer. When we informed the staff, they simply took the plate away without even saying sorry.
We also asked for small side plates, but they never brought them. When the plates finally came and I asked why no one had apologized earlier, the response was simply, “We are busy, please understand.”
In addition, the 303 menu item never arrived. After waiting for a long time, we complained, and they told us to keep waiting because it would come soon. It ended up arriving about 30 minutes after the other dishes.
When a restaurant owner runs a place without understanding what proper customer service is, customers end up having experiences like this. I would definitely not recommend this restaurant.
Micheal Edwards
Not that bad. Would not return visit. Ordered shrimp fried rice w/egg & spring rolls. I was actually surprised it only took 10 minutes to have my food at the table. (SFR) Some of the rice & peas were hard (undercooked) & the shrimp rolls were warm and lacking any real flavor. The waiter was more interested in looking at her phone and dismissed me.
… moreyuxin cao
I came to the restaurant for dinner. There were a lot of people. The food was delicious. The soup and shrimp fried rice were great. I have been eating at this restaurant for almost 30 years. It is always delicious.
… moreAmanda “Manda” Lynn
Outstanding! The food was so so good. Server was attentive but not over bearing.
The pad thai was spicy, which is my only complaint at all. Will definitely return. So many dishes to try
… moreThe pad thai was spicy, which is my only complaint at all. Will definitely return. So many dishes to try
Elizabeth Martinez
I have never felt so personally disrespected, undervalued and profiled in a dining establishment. To begin, I have been coming to this restaurant since I was a child and have brought a number of family and friends, and have never experienced this quality of service. I came tonight with my partner to celebrate her graduation and left feeling despondent and discriminated against. I ordered my regular, beef crispy noodles and chicken wings, meals I have enjoyed countless times before. Prior to tonight, the noodles were always well cooked and the beef was tender and flavourful. I was disappointed to see that my noodles were burnt and somehow undercooked at the same time. The beef was chewy, flavourless and grey. I really tried to overlook the inconsistencies of my meal, I even dressed the noodles and tried to stomach a couple bites, only to conclude that the food was inedible. I went on with my meal feeling torn as to how I should proceed. Towards the end of my meal, I spoke up and told my waitress that I was unable to eat, much less enjoy my meal, expecting to be met with courteous customer service and understanding. Instead, she asked if I wanted a to go container. I reiterated that my meal was inedible and I could not in good conscience pay for it. I told her many times that I would pay for the rest of the meal and tip her, but I could not justify paying for the crispy beef noodles as they did not meet the quality of food I have had here many times before. She offered a ten percent discount which I found incredibly dismissive and invalidating. I showed her the food, reinforcing the fact that this was not food that you could serve to customers and she proceeded to offer a fifty percent discount off the noodles. She then took me to the owner, who was unable to communicate with me and therefore did not rectify the situation, taking us back where we started. I told her I totally understood where she was coming from, working in customer service myself, and that I empathized with her but I had to advocate for myself and my partner. Eventually she handed me a receipt that did not include the cost of the noodles, I paid, tipped and left. I used to be able to confidently recommend this restaurant to friends, family and even strangers no matter their social standings but after tonight, I have lost this confidence. If subpar food and negligent service are your standards, you’ll feel right at home here.
… moreNeal D.
This place is one of the best and longest standing Viet-Thai restaurants in the city, and one of the best for authetic flavour (not necessarily authentic dishes). The food is really good and the portions are reasonable for the price, especially considering its central location in the much more pricey downtown area of the city. Service is pleasant and the decor is really pleasant also. Overall you should expect to pay about $60 for two including drinks, for this you can try multiple dishes and get a really good cross section of whats on offer. I recommend this place especially if you haven’t tried it, its a local landmark and the food is never dissappointing.
… moreThomas Fletcher
We eat here a lot and used to at the former location. Typically the service is prompt and the servers are very nice. Dine in or take out are wonderful. Sometimes the restaurant can be very busy so expect to wait a little bit. Food is typically great and we have had predominantly positive experiences here. Good portions too. As a family with some dietary restrictions they have always been helpful and accommodating.
… moreMatt Ziesmann
I enjoy Ben Thanh, but my experience at this location was a little underwhelming compared to my experiences at the Burlington location.
I’ve visited various Ben Thanh establishments many times over the years. It’s one of my favorite places to get pho. I recommend getting beef brisket pho over the lean beef, as the meat is much more tender. The deep fried Vietnamese spring rolls are incredible. This location I found the beef portions in the pho was a somewhat small compared to others. On this occasion I had the sate broth added to my pho, which was nice.
Service at this location was slow during our visit. It was a Sunday evening and the restaurant has some patrons, but it was not super busy. There seemed to be only 2 servers, so they might have been overwhelmed. Food was a bit slow to come, and one of us had to wait 10+ minutes after everyone else had been served, to be servered their for the first of two dishes. Their second dish came when the rest of us were nearly finished. After receiving our meals, the servers did to return to our table – we had to go to the front desk to get and pay our bills.
Overall, our experience was okay. I’m willing to give this location another shot – I think I might have visited on a bad night.
… moreI’ve visited various Ben Thanh establishments many times over the years. It’s one of my favorite places to get pho. I recommend getting beef brisket pho over the lean beef, as the meat is much more tender. The deep fried Vietnamese spring rolls are incredible. This location I found the beef portions in the pho was a somewhat small compared to others. On this occasion I had the sate broth added to my pho, which was nice.
Service at this location was slow during our visit. It was a Sunday evening and the restaurant has some patrons, but it was not super busy. There seemed to be only 2 servers, so they might have been overwhelmed. Food was a bit slow to come, and one of us had to wait 10+ minutes after everyone else had been served, to be servered their for the first of two dishes. Their second dish came when the rest of us were nearly finished. After receiving our meals, the servers did to return to our table – we had to go to the front desk to get and pay our bills.
Overall, our experience was okay. I’m willing to give this location another shot – I think I might have visited on a bad night.
Willy
Today Sep 2nd 2025 at about 4:30pm I brought my mom (91 yrs old lady) came here again and there wasn’t any customer at the restaurant. We waited for about 7-8 minutes since nobody was at the restaurant counter too. Nobody came to our attention, as such I press the bell which they had on the counter and waited again. A Lady then came out, probably from the kitchen with some ready packed food for the only delivery person who was also wanting (with us) to pick up. It is understandable that she sound busy. But she then asked me, very loud with an attitude, “are you wanting to sit or what you want”. As such very politely I said you sound extremely busy, we come here all the time, it’s all good, we can come back some other time, its not an issue, we can also wait, what ever is convenient for you.
Believe me, as I was almost sitting down she then rudely approached and said “don’t talk so much, you want to sit or not”. Well, I said I’ll come back some other time, when you are not busy at all, maybe. And I grabbed mom, who has already sat down and we left.
Since we had a choice, and she was so busy we thought we shouldn’t give her the business. Maybe she has too much business and NEVER mind about us, just two people businesses.
Thought I should share this above, just to keep everyone who is reviewing know such attitude and behavior. We left and went to another restaurant, to relax and enjoy an early dinner.
Trust me, this will be my last time hete. I DON’T think I will EVER come here AGAIN!!
Wish everyone the best!! and hopefully enjoy
Obviously the below was some few years ago reviews, which I think should leave it just the way it is..
The food in terms of taste and flavour wise is reasonably good. But dim sum is way over priced. Seating is quite comfortable and reasonable service.
… moreBelieve me, as I was almost sitting down she then rudely approached and said “don’t talk so much, you want to sit or not”. Well, I said I’ll come back some other time, when you are not busy at all, maybe. And I grabbed mom, who has already sat down and we left.
Since we had a choice, and she was so busy we thought we shouldn’t give her the business. Maybe she has too much business and NEVER mind about us, just two people businesses.
Thought I should share this above, just to keep everyone who is reviewing know such attitude and behavior. We left and went to another restaurant, to relax and enjoy an early dinner.
Trust me, this will be my last time hete. I DON’T think I will EVER come here AGAIN!!
Wish everyone the best!! and hopefully enjoy
Obviously the below was some few years ago reviews, which I think should leave it just the way it is..
The food in terms of taste and flavour wise is reasonably good. But dim sum is way over priced. Seating is quite comfortable and reasonable service.
Kerry
I have been dining at this restaurant for almost 20 years. The taste is as delicious as ever. The soup noodles are authentic. The appetizers are perfect. The service is also very good. I recommend everyone to try it.
… more