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Jersey Mike’s, a fast-casual sub sandwich franchise with more than 2,500 locations open and under development nationwide, has a long history of community involvement and support. Started at the Jersey Shore in 1956, Jersey Mike’s serves authentic East Coast-style subs on fresh baked bread – the same recipe it started with over 60 years ago. The company’s mission is to bring its customers the highest quality, freshest made sub in the industry and give back to the communities in which it operates.
New Jersey–based counter-serve sandwich chain serving jumbo subs filled with cold cuts & toppings.
Address and Contact Information
Address: 4989 Factory Shops Blvd Unit A-230, Castle Rock, CO 80108
Phone: (303) 663-6657
Order and Reservations
Order: Order online
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Reviews
John Parish
Richard and his ENTIRE team here are absolutely wonderful and have earned my business. I eat here almost every day because of how good the food and service is, and how hard they work to ensure everyone gets their food in a timely manner. Contrary to other reviews I’ve seen, my order has never been messed up here. I have experienced an issue at other locations, but not this one. I will continue coming to this location specifically.
To the team here: Thank you for everything you do
… moreTo the team here: Thank you for everything you do
Stefany S
Update below! It’s a 50/50 if your sandwich will be correct, even if you order in-store. I can generally tell when I walk in and see the crew working if it’ll be right or not. We keep trying but likely won’t anymore because it’s frustrating, and it’s not easy to check a to-go order before you leave the store.
Our subs last night turned out the same as our order 3 times ago. Ordered the buffalo chicken cheese steak and received it with absolutely no Frank’s hot sauce on it. I’m not really sure how you keep forgetting the ingredient that’s in the name, but it sucks. My sandwich was slathered with bleu cheese, as if that would make up for their mistake. It was really awful compared to the normal JM sub to be honest.
Please train the teenagers (and all employees) to listen to the order, read the order, and make the subs properly.
We likely won’t be back since we just never know what we’ll get.
UPDATE: We gave them another shot this evening and had another strike out. One sandwich was ordered with no tomato or blue cheese dressing. The guy that took the order completed and wrapped the sandwich. As he walked over he made sure to point out he labeled the sandwich with no tomato or blue cheese dressing, but when we got home, both sandwiches were identical. The customizations were not done. I’m at a loss. It’s hopeless. 100% NOT returning.
… moreOur subs last night turned out the same as our order 3 times ago. Ordered the buffalo chicken cheese steak and received it with absolutely no Frank’s hot sauce on it. I’m not really sure how you keep forgetting the ingredient that’s in the name, but it sucks. My sandwich was slathered with bleu cheese, as if that would make up for their mistake. It was really awful compared to the normal JM sub to be honest.
Please train the teenagers (and all employees) to listen to the order, read the order, and make the subs properly.
We likely won’t be back since we just never know what we’ll get.
UPDATE: We gave them another shot this evening and had another strike out. One sandwich was ordered with no tomato or blue cheese dressing. The guy that took the order completed and wrapped the sandwich. As he walked over he made sure to point out he labeled the sandwich with no tomato or blue cheese dressing, but when we got home, both sandwiches were identical. The customizations were not done. I’m at a loss. It’s hopeless. 100% NOT returning.
Vanessa D
I went in tonight around 8:30 p.m. 9/16 and the customer service I received was extremely disappointing. Upon entering, we were greeted by a young lady who rolled her eyes, sighed, and said “ugh, of course more people come in.” It was very clear she was frustrated that customers were coming in even though it was still 30 minutes before closing time.
When I placed my order for a cold sandwich and then requested a chicken Philly, I was told they could not make it because the grill had been cleaned and closed for the night. As a business restaurant owner myself, I know cleaning should not be done before close, and I mentioned this. Her response was dismissive, and she told me she didn’t care if I spoke to the manager. When I asked for her name, she refused to provide it.
I began recording the interaction because of how unprofessional it was, and even then, she still refused to identify herself. The other employee in the store was much more professional, explained the manager would be in at 12 the next day, and handled things more appropriately. However, my husband went in less than 10 minutes later and was able to get a grilled sandwich made, which shows the first employee was simply unwilling to help. To make matters worse, she was discussing the incident with her coworkers in front of him instead of handling it privately.
This experience was unacceptable. I hope management addresses this situation with the staff involved, because customers should not be made to feel like an inconvenience—especially when arriving well before closing time.
… moreWhen I placed my order for a cold sandwich and then requested a chicken Philly, I was told they could not make it because the grill had been cleaned and closed for the night. As a business restaurant owner myself, I know cleaning should not be done before close, and I mentioned this. Her response was dismissive, and she told me she didn’t care if I spoke to the manager. When I asked for her name, she refused to provide it.
I began recording the interaction because of how unprofessional it was, and even then, she still refused to identify herself. The other employee in the store was much more professional, explained the manager would be in at 12 the next day, and handled things more appropriately. However, my husband went in less than 10 minutes later and was able to get a grilled sandwich made, which shows the first employee was simply unwilling to help. To make matters worse, she was discussing the incident with her coworkers in front of him instead of handling it privately.
This experience was unacceptable. I hope management addresses this situation with the staff involved, because customers should not be made to feel like an inconvenience—especially when arriving well before closing time.
Ryan Nicole
Ordered a large office order a day early to ensure they had plenty of time to prepare the order. Came to pick up and they somehow lost the order. Had to wait almost an hour past when I was supposed to pick up. Had to remind them to add our chips that we paid for. The staff was very apologetic but when I got back to the office, 2 of the orders were wrong including one who has gluten/dairy allergies and hers got made into a sandwich instead of a bowl. Tried calling the location but only a busy signal.
… moreJosiah Sorensen
The food is always good but man the service here is always so slow. Even with the line not that long, I have consistently spend 20-30 minutes in line from the moment I step in, until the moment I walk out with my food. It isn’t just once, probably the last 3-4 times I’ve came. I came in today and it took my 35 minutes to get my food. The employees working were very rude, loudly complaining about their job and even saying they wanted to walk out of the restaurant. The staff was not attentive and was rude during ordering. Very unprofessional and makes me not want to return to this location
… moreMark Van Der Heyen
Very efficient group of workers. They all worked well together. It was very busy and they got your sandwich quickly. Great job everyone.
… moreHumphrey Vives
In comparison to other sub sandwich stores, this one is not at all that bad. The facility was well maintained and clean, the staff was super courteous, and the store is centrally located in Castle Rock across from the Outlets.
… moreDave Hawes
Twice I’ve ordered from this location and twice they have gotten the food order and takes them 45 minutes to get my food out. And also I’ve requested no jalapeños due to allergy issues and every time they add it and double it on the order for jalapeños. Do not order from them, you’re better off going somewhere else.
… moreJordan Wilkes
Be prepared to wait!!! This place is always busy because it’s near the outlet mall. Knowing this, I placed an online order at 1:35pm and was given an eta of 2:05pm (30min seemed very reasonable). Upon arrival, my sandwich still hadn’t been made. Even when the line died down, the employees were not working on the online order. I ended up not getting my order until 2:30pm, an hour after I placed it and after waiting at the store for 30min!!!! During my wait, I asked the woman working at the register about my order twice and she told me it was being worked on but never communicated my need with the people making the sandwiches. When I finally got my order, I was told that next time I should ask the staff about my order. The staff has no sense or urgency and needs to be more organized. Wont be returning as I cannot fathom how it takes an hour to make two cold sandwiches. Picture attached from my wait at the empty store.
… moreAnnmarie Nielsen
Rude! I stopped in on Monday the 22nd to pick up my online order
I was very polite and gave the girl my name she handed me my bag never once looking at me and when I said thank you she just walked away. Obviously she was not trained in customer service.
… moreI was very polite and gave the girl my name she handed me my bag never once looking at me and when I said thank you she just walked away. Obviously she was not trained in customer service.