Steak ‘n Shake

  3.4 – 3,488 reviews   • Hamburger restaurant

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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.

Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Steak 'n Shake 30080

Hours

Sunday10 AM–2 AM
Monday10 AM–2 AM
Tuesday10 AM–2 AM
Wednesday10 AM–2 AM
Thursday10 AM–2 AM
Friday10 AM–4 AM
Saturday10 AM–4 AM

Address and Contact Information

Address: 2736 Cobb Pkwy SE, Smyrna, GA 30080

Phone: (770) 952-2744

Website: https://www.steaknshake.com/locations/ga-smyrna-cobb-parkway/

Menu Photos

Order and Reservations

Order: Order online

steaknshake.com

Photo Gallery

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Steak ‘n Shake, 2736 Cobb Pkwy SE, Smyrna, GA 30080, US

Get more information for Steak ‘n Shake in Smyrna, GA. See reviews, map, get the address, and find directions.

Reviews

Amanda Wilkins (Duffy)
We had a great dine-in experience. Friendly staff and yummy healthier fast food options. I love that you can order A2 milk for your kid’s meal. I understand it taking time to prepare the food because everything is fresh! It’s like a fast food diner experience. Will be back. <3
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Kayla Haynes
This was one of the most unprofessional experiences I have ever experienced. I sat at the drive-through speaker for 40 minutes while being told to hold on one second never got to order or receive my food sat there from 12:35 Am until 1:15am and never to place my order there was barely any one in the lobby and a lot of coworkers standing around I the drive through area mind you this restaurant closes at @4am
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Mehmet Cirpi
I love the taste, it’s perfect, but there’s one problem: the service for orders placed by car is very, very slow. Every time I wait at least 20 minutes, and right now, as I’m writing this, it’s been 30 minutes. Everything else is perfect, but my only complaint is that the service is too slow, which is why I often have to eat at other places. Please fix this.
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Kacey Colton
Absolutely horrible! Ordered a double steak burger meal with extra pickles, no cheese. Got home it’s one single patty, one pickle, mushy onions & a pea size of ketchup. Also, the beans in the chili are hard and the consistency is extremely runny. To add insult to injury, I’ve been calling and no one has answered! Who’s running this business????!!
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Ryan Creech
I came in late after a long night and go the best service i could have imagined. I wanted a milkshake that wasnt on the menu and struggled with the digital entry. An amazing staff member named Jackie came to the rescue. I was able to get what I wanted and more. Damn this place is amazing, once again. Can’t wait to come back.
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CallMeTurner !
Ordered through the app. When I went inside, my food wasn’t ready and took another 15 minutes. When I checked the bag, there were no fries. I told the employee and he said fries weren’t on the order. At that point I gave the bag back and left because it had already been almost 30 minutes for one plain burger.

I contacted support through the app and tried calling the restaurant no answer and support never got back to me. Later I called again and asked for a manager. He answered and said he was the manager. I explained everything and instead of fixing the issue, he started asking random questions that weren’t going anywhere. I finally asked if he just wanted my order number.

While I was giving it to him, I was two numbers from the end when he said “slow down.” I did, and somehow that was still a problem. At that point it felt like he was just looking for a reason not to help. He hung up on me.

When I called back, he answered and said, “You want to try again?” I told him I don’t work for him and he wasn’t going to talk to me like that. I explained that all of this could’ve been avoided with a refund and he was making it worse for no reason. He hung up again.

After that, a female employee answered. I asked for the manager’s name because I planned to contact store ownership. She refused to give it to me and said she “couldn’t hear me,” which wasn’t true. I then called for about 45 minutes. When they did answer, they either hung up immediately or pressed buttons to disconnect the call.

This was a new level of unprofessional. A manager hanging up, refusing to help, and then avoiding calls instead of handling a simple refund is unacceptable. I still want my money and will be getting back. You can’t steal from people.
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Steven Brothers
I used to live steak n Shake growing up many years ago. Now they are terrible. The food is still OK, but the kiosk ordering, dirty locations, and non existent customer service are unbearable. This location is particularly bad.
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Joker Jack
The drive through is a joke sat there for hours. Employees had time to laugh and play around while we’re waiting at the window for our order only to miss the fork with my order. Do better.
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Hernan Hernandez
It’s been a couple of years since I last came to a steak n shake due to a multiple bad experiences with another location that has since shut down (thank goodness). Came here to eat with some friends.
Food taste wise. it taste pretty good and about what I remembered from back in the day. Order was pretty quick.
Food menu wise. it has been cut back, and made more simplified. Gone are some of the more speciality burgers I’ve enjoyed in the past, and even with the milkshake options have been narrowed down. I wasn’t a fan of the milkshake i did receive.

Service wise, we have now lost the dine in experience as was nice back in the day. It makes this place just more boring, and just the feeling of a fast food joint, which makes it loose some of it’s luster from the past. Gone is the interaction with people, and now just a screen to order and wait for your number to be called.

The employee that did call our number was kind. I unfortunately forgot to get her name to give her proper credit.

Overall, the food was fine, but the experience is no longer there. My friends, and I will not be dining out to Steak ‘n Shakes anymore due to loosing that people experience.
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Leo Ifediba
The burgers and fries from Steak ‘n Shake are always on point, burger flavor and taste is spot on.

This location has a new process of dispensing soda from their drink fountain by scanning a QR code printed on a separate paper if you ordered a soda with your meal.
In my opinion, this is very inconvenient because you have to re-scan the QR code each time you refill your soda. Never had this experience before, if the QR code is not scanned on a device which is separate from the fountain the soda spouts dispense carbonated water.
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