
Straightforward counter-serve dishing out charbroiled burgers with creative topping combinations.
Address and Contact Information
Address: 580 E State St, American Fork, UT 84003
Phone: (801) 492-1762
Website: http://www.jcws.com/
Menu Photos
Order and Reservations
Order: Order online
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JCW BURGERS
JCW’s The Burger Boys Delivery Menu | 580 E State St American Fork
JCW’s The Burger Boys 580 East State Street – Order Online
Reviews
But today was horrible. I went through the drive through, and through the window you can see how long each car has been waiting on one of their screens.
We got our food at about 2 minutes! Pretty speedy, just waiting on the shakes.
After 14 minutes, we have to wave down an employee. He asks what our name is, and seems to have no idea we had been waiting.
He seems to think we had already gotten our shakes. We had not.
He finds them sitting, and gives them to us.
We drive home only to find out that my “Oreo” shake, is a vanilla shake with an Oreo on top. No Oreo inside. None at all.
Our Oreo cheesecake shake? No cheesecake, plenty of Oreo!
Thanks JCWs.
The small shakes on their menu say “$6.99”. I ordered a small strawberry shake with malt (not specified if it’s an upcharge for malt or not on the menu), and the total was $9.20 ($8.48 for the small shake. $0.72 sales tax). So the pricing on the menu is either wrong or not transparent.
Not only was the pricing an issue, something I could get over, but the actual icecream was disappointing. As I ate it, I noticed I couldn’t taste any of the malt, so I thought they forgot to put it in and still charged me for it. But when I got to the bottom, there was about an inch of malt not mixed into the icecream at all.
The issues didn’t stop there. I waited behind 1 car in the drive thru for this icecream, and it took about 10 minutes once I ordered to receive my item. Again, this isn’t a 1-off, the wait is usually way too long regardless of if it’s busy or not. Also I can barely understand the employees half the time because English isn’t their first language. It really seems like it’s been a mess of an operation there for a while. Really the only positive thing about the place is the food is good when made correctly.
We ordered four shakes and multiple ones were made wrong.
• The cookie dough shake had zero cookie dough in it and tasted like a plain vanilla shake.
• We asked for hot fudge on one shake and confirmed they had it. Instead they blended it into the shake, so it turned into cold blended fudge instead of a topping.
• The raspberry shake somehow had cocoa nibs or chocolate pieces in it even though we did not order any chocolate.
We paid about $32 for the four shakes and none of them turned out right. Pretty frustrating for a simple order.
Hoping the location improves quality control because we usually like JCW’s, but this visit was disappointing.