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Chipotle Pottstown PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 200 Shoemaker Rd, Pottstown, PA 19464
Phone: (484) 363-5660
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Pottstown, PA
Chipotle Mexican Grill. 200 Shoemaker Rd Pottstown, PA 19464. Near Route 100 & Shoemaker Road. place icon. Get Directions · (484) 363-5660 · Order Online.
Chipotle Mexican Grill Locations in Pottstown | Burritos, Fast Casual …
1 Chipotle Locations in Pottstown. Chipotle Pottstown PA. Open – Closes at 10:00 PM. 200 Shoemaker Rd. All Chipotle Locations/; Pennsylvania/; Pottstown.
Chipotle Mexican Grill in Pottstown, PA
Chipotle Delivery. 200 Shoemaker Rd Pottstown, PA 19464. place icon. Get … Chipotle Mexican Grill. 15 Maplewood Dr. Open NowUntil 10:00 PM. Chipotle …
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Reviews
Jack Stanick
Got takeout from here. Food was quality and portions were nice, fair pricing as well. Only complaint was the wait in the Chipotlane (pick up lane outside). Other than that, good dishes but nothing too too special.
… moreJob Hill
Definitely like this location a little more than the Royersford & Plymouth Meeting locations. All three stores are clean and organized. This location just offers a little more when it comes to portions. At first when this place opened they had their hiccups (ex. there was a chunk of meat in my sofritas once), but they’ve really cleaned it up since. This place definitely has turnover issues. I only see one employee occasionally that’s been there since they opened which was less than 2 years ago. Still the employees are quick to attend if they’re not busy. If you don’t like the portions just ask for more. Oh and never use the Chipotlane at ANY of the locations. All locations skimp mobile orders. Don’t order DoorDash, UberEats, Grubhub, or Postmates. Not just this one. Go in like I always do & you won’t be disappointed.
… moreRamesh D Foodie
We made a stop at this place to grab some quick dinner, it is located just of the main area and has plenty of parking lot. We ordered a veggie burrito bowl for the family. The team was able to cater to the order fast and fewer lines when we visited. However, they ran out of guacamole. The interior is maintained well. Then sole.of the sauces and cutlery was missing. Otherwise, food was good. They do have outdoor seating.
… moreAlyssa Tajanlangit
We have been frequently visiting this location since it opened, and I am generally a loyal fan of Chipotle. Unfortunately, this particular location has become increasingly frustrating.
To start, the level of customer service at the counter needs significant improvement. I understand that customer service can be challenging and that not everyone is naturally suited for it. I try to be patient and understanding. However, when the same issues occur repeatedly, it becomes clear that there is a larger problem. Eye-rolling in response to reasonable, personalized requests, visible annoyance when serving customers, and mumbling instead of communicating clearly in a loud, busy environment are all unacceptable. Basic manners and professionalism should be expected. If those standards are difficult for certain employees to meet, it may be worth reconsidering who is placed on the service line. I have over a decade of customer service experience, and attitude truly makes or breaks the experience.
Additionally, there is no excuse for a location to be out of all primary proteins on a Sunday evening at 6:00 PM. With a line extending to the door and after waiting roughly 20 minutes, we were told there was no barbacoa, carne asada, chicken, or steak available .. and that it would be another 20 minutes before any meat would be ready. This resulted in an entire line of understandably frustrated customers leaving. This is a failure in both preparation and communication.
This lack of communication appears to be a recurring issue. Whenever there is a limited-time menu item, we are never able to try it because the location has “run out.” Having worked in the restaurant industry myself, this is a preventable problem. When supplies are running low, staff should communicate proactively rather than waiting until everything is gone. I personally observed this lack of coordination during our visit.
Lastly, I witnessed behavior that was deeply concerning from a food safety standpoint. The individual working the grill appeared impaired and repeatedly touched his dirty pants, shirt, and hair (without a hair net) while wearing gloves, then proceeded to handle food without changing them. This was both alarming and unsanitary. We had planned to wait for our food, but after my husband pointed this out, we decided to leave.
Overall, I am very disappointed in the operations and management of this location. It would be beneficial to have a manager more actively present to evaluate workflow, reinforce food safety standards, and coach employees on providing a better customer experience. After reading other reviews, it’s clear that my experience is not isolated.
While not every visit has been negative and not every employee displays these behaviors, the issues occur far too often. I genuinely hope this feedback is taken seriously and used to improve the experience for future customers.
… moreTo start, the level of customer service at the counter needs significant improvement. I understand that customer service can be challenging and that not everyone is naturally suited for it. I try to be patient and understanding. However, when the same issues occur repeatedly, it becomes clear that there is a larger problem. Eye-rolling in response to reasonable, personalized requests, visible annoyance when serving customers, and mumbling instead of communicating clearly in a loud, busy environment are all unacceptable. Basic manners and professionalism should be expected. If those standards are difficult for certain employees to meet, it may be worth reconsidering who is placed on the service line. I have over a decade of customer service experience, and attitude truly makes or breaks the experience.
Additionally, there is no excuse for a location to be out of all primary proteins on a Sunday evening at 6:00 PM. With a line extending to the door and after waiting roughly 20 minutes, we were told there was no barbacoa, carne asada, chicken, or steak available .. and that it would be another 20 minutes before any meat would be ready. This resulted in an entire line of understandably frustrated customers leaving. This is a failure in both preparation and communication.
This lack of communication appears to be a recurring issue. Whenever there is a limited-time menu item, we are never able to try it because the location has “run out.” Having worked in the restaurant industry myself, this is a preventable problem. When supplies are running low, staff should communicate proactively rather than waiting until everything is gone. I personally observed this lack of coordination during our visit.
Lastly, I witnessed behavior that was deeply concerning from a food safety standpoint. The individual working the grill appeared impaired and repeatedly touched his dirty pants, shirt, and hair (without a hair net) while wearing gloves, then proceeded to handle food without changing them. This was both alarming and unsanitary. We had planned to wait for our food, but after my husband pointed this out, we decided to leave.
Overall, I am very disappointed in the operations and management of this location. It would be beneficial to have a manager more actively present to evaluate workflow, reinforce food safety standards, and coach employees on providing a better customer experience. After reading other reviews, it’s clear that my experience is not isolated.
While not every visit has been negative and not every employee displays these behaviors, the issues occur far too often. I genuinely hope this feedback is taken seriously and used to improve the experience for future customers.
Mickey Wiestling
I should have trusted the reviews. After having so many issues and complaints with this location I decided to give them another chance after taking a year off. Big mistake. I’ve learned to order light rice. We got two bowls of rice with a little meat, huge chunks in the guacamole and hard tomatoes. Another waste of $30. Next time I want Mexican food I’ll get better and more food at an authentic Mexican restaurant right down the street or from Taco Bell. Don’t waste your money at this location.
… morejennifer pugliese
Best Chipotle I have been to in a while. Their portion sizes are very good. The staff is also very pleasant. The manager was helping out his employees. You can tell the employees respected him as well.
… moreJessica Murtaugh
Love Chipotle! This one is awesome! So clean and the portions are what they should be! Every time I’ve gone always was happy! I only get a few things on my bowl so I appreciate when I can get a little extra corn lol. Also Megan was awesome!! She was so funny and a great employee.
… moreJames Malm
The workers were very slow and overly loud. I was waiting 30 minutes for an order that I placed to find out they didn’t even start it. It also smelled pretty bad in there. It’s safe to say I won’t be coming again.
… moreRhy
This is a brand new location, of course they’re going to be busy. I’ve been here several times since opening and the service and food has been perfect every time. Very fresh and flavourful.
I also noticed it’s very clean. All the ingredients stay in their sections and you don’t end up with bits of things you didn’t want.
We ordered catering from this location and there was a mix up in the delivery, so they didn’t have enough ingredients in the building for the order. The manager Matt literally drove to another location after a snowstorm to get the ingredients and communicated with me throughout everything. It was literally the best customer service you could ask for.
This is a good location with great food and employees. 95% of these bad reviews are for issues they can’t control or the growing pains of opening a new location, don’t listen to them.
… moreI also noticed it’s very clean. All the ingredients stay in their sections and you don’t end up with bits of things you didn’t want.
We ordered catering from this location and there was a mix up in the delivery, so they didn’t have enough ingredients in the building for the order. The manager Matt literally drove to another location after a snowstorm to get the ingredients and communicated with me throughout everything. It was literally the best customer service you could ask for.
This is a good location with great food and employees. 95% of these bad reviews are for issues they can’t control or the growing pains of opening a new location, don’t listen to them.
Paul Churach
Keeping my below comment for reference of 4 stars now changing to 2
Attaching a picture.
I tried their brisket and got about a total of 5 small pieces about the same size of the head of my fork. Absolutely AWFUL portions.
Whoever was the manager on 10/5 at noon should be reevaluated for letting this off the line.
Overall a good chipotle. Sometimes the portions can be hit or miss but that seems common with chipotles now a days
… moreAttaching a picture.
I tried their brisket and got about a total of 5 small pieces about the same size of the head of my fork. Absolutely AWFUL portions.
Whoever was the manager on 10/5 at noon should be reevaluated for letting this off the line.
Overall a good chipotle. Sometimes the portions can be hit or miss but that seems common with chipotles now a days