
Address and Contact Information
Address: 1613 SE Bybee Blvd, Portland, OR 97202
Phone: (503) 954-3275
Website: https://www.thefocacceria.co/
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Related Web Results
The Focacceria | Loaded Focaccia Pizza by Montelupo
The Focacceria by Montelupo (@thefocacceriapdx) – Instagram
Montelupo Italian Market
Reviews
Also, good deal for the garlic balls. Can’t wait to bring my mom back here XD
Small inside, was a little crowded when we went for lunch but were able to get a seat inside anyways
I came into Montelupo recently with my wife to place a takeaway order. The woman with dark brunette hair at the register (who processed the transaction below) was extraordinarily rude & impatient with us. Candidly, I’ve never been treated so poorly by someone taking my money before.
We were at the register for a mere 90 seconds, and it was nowhere near as busy as it has been in prior times that we’ve patroned the establishment. We also shared with this woman that we’d only order 4 dishes to go – and by the time we were ordering the final dish, she literally asked us to step out of line & come back later to order once we’d figured things out. I’ve never had a cashier ask that before. We proceeded to put in our final order and complete the transaction. I made a conscious decision not to include a tip due to the way she was treating us, and when she saw that I hadn’t included the tip she gave me a dirty look, turned around and said nothing to us. Not even a “thank you” or “your order will be ready in X minutes”. I had to check myself with my wife to see if I was misinterpreting the circumstances, and she responded “no, that was horrible service.”
When I came back 20 minutes later, this same woman was at the counter and refused to acknowledge me. I was standing 5 feet away, and there was not a single other customer in the market area. She just stood there looking elsewhere & avoiding eye contact. I finally saw the bartender come over and ask me if the order was mine – he picked up my order that had been sitting there and handed it to me.
I’ve never had an experience like this at Montelupo nor the Focacceria before. To be honest, I’ve never had an experience like that anywhere. It’s hard for me as a paying customer to feel welcome in an establishment where the mentality of the cashier is adversarial toward patrons. It’s very clear to me that the customer service at Montelupo has a long way to go to catch up to the quality of the food being served there. When I shared this feedback directly with Montelupo’s management team, they never even responded. Clearly, they don’t care about their patrons.
I sadly won’t be returning to Montelupo again as a customer – I value the money I work hard to earn, and want to spend it at businesses that value me as a customer.