

Chipotle Oak Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Oak Park, IL
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Reviews
A major issue is the pickup order area. It is not far from the employees, but it cannot be seen by them, which makes certain people more comfortable stealing. Around 5:20 PM, I witnessed someone walk in, grab the only order that was on the shelf, and quickly slip out through the back door. It happened so fast that the employees didn’t even notice.
If the pickup shelf were placed directly in front of the employees instead of off to the side, theft would be reduced significantly.
If I were the manager, I would immediately:
• Hire security, at least during busier hours
• Add stronger restrictions for bathroom use
• Move the pickup shelf to a fully visible location
This is a very beautiful location, and it’s unfortunate to see these issues happening here. I truly hope my review helps improve the place.
While the food during my visit in September was acceptable, the atmosphere was not, and I assumed it was due to the location being close to closing time. However, my most recent visit proved that this is the culture of this establishment – one of poor service, unclean environment, and a lackadaisical attitude.
I regretted my decision to come here as soon as I placed my order. Other customers who were waiting in line before me had missing items in their bags, and some of the food items were not being replaced. The staff was not cohesive and did not take pride in their food or service, which was evident throughout my visit.
It is unacceptable to charge such high prices for food and then disregard the quality of the food, service, and atmosphere. As a customer, I felt disrespected and undervalued.
To make matters worse, my order was incorrect – I ordered a chicken taco which was missing chips and guacamole. I will not be returning to this location unless there is a significant improvement in the quality of food and service.
The way the food is served reminds me of my mom. I need to spend more time with her. I had a beef bowl with rice, beans, sour cream, avocado, little hot sauce and a soft drink. Conveniently this place is across the street from Walgreens where I pick up my Rx.
This is the first time for me trying mexican restuarant and the experience towards food is really really tasty and good
They had tacos and many drinks option tooo to buy it
Coming to the sitting space it can accommodate more than 60 people and the table are not that neat here may be the service can be improved
in the back processing all the online orders didn’t say a single thing just handed me my bag, which was covered in guacamole, and when I got to my car, I picked up my daughter‘s burrito and couldn’t believe that it was the size that this woman deemed acceptabl. I went back into the store and asked the gentleman on the customer facing line if he would remake it and he did so flawlessly. Literally such an insane experience.