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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Welcome to your Charlotte Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 3821 Corning Pl, Charlotte, NC 28216
Phone: (704) 395-2004
Website: https://www.chick-fil-a.com/locations/nc/mountain-island?utm_source=google&utm_medium=gmb
Order and Reservations
Order: Order online
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Reviews
Gabriella Loa
We just came home from picking up our mobile order through the drive thru & our sandwich did not come with its chicken patty. ♀️ Had to call the store a few times until someone finally picked up. Katie was wonderful & helped send over a reward to accommodate a whole new meal for free; thank you so much Katie for your help. Hopefully this will not happen again as this is the 2nd time, but at a different Chick Fil-A location…I will be double checking from now on.
… moreMr Rated
The food is always good, just like every other branch I’ve been to. The restaurant was clean, the staff was friendly, One feature I really loved was the hands-free trash cans. You don’t need to touch anything, which makes it so much cleaner and more convenient, especially when you’re with kids.
… moreJaneria Funderburk
I ordered a large mac. This size is not even half the portion they offer at the Wendover location. I called and asked why. The manager said it’s different owners. You get a big red family size! Enough to feed 5 people!
… moreEna Imarah
I don’t usually leave reviews unless an experience is exceptionally good or bad, and unfortunately today’s visit falls into the latter. I placed a mobile drive-thru order and was instructed to pull over to the side, where I was told someone would bring my food out shortly. After waiting 15–20 minutes, during which breakfast service ended.I finally went inside to ask about my order, I was simply told that breakfast was closed and that my order would be refunded. There was no proactive communication, apology, or effort to resolve the situation.
This was very frustrating, especially since I followed the instructions given, got there before breakfast endtime and ended up with no meal after a long wait. I will now have to monitor my account to ensure the refund is actually processed. Overall, a disappointing experience and not the level of service I expect.
… moreThis was very frustrating, especially since I followed the instructions given, got there before breakfast endtime and ended up with no meal after a long wait. I will now have to monitor my account to ensure the refund is actually processed. Overall, a disappointing experience and not the level of service I expect.
ShaTice Lewis-McKinney
I thought the point of a mobile order was speed, clearly not here. They always end up forgetting something from my order as well and always out of drink trays. don’t place the lids ok all the way, and the attitudes as if we are an inconvenience to them. Sorry for coming
… moreGarnett Brown
As always chick fil a shows the way at every location you go to. Every restaurant establishment should take lessons. The food is great , service is top notch. Our server was Alassandra. Hayden was great also. She was on it doing a great job, with a smile and great attitude. Kudos to the chick fil a staff
… moreKevin Todd
I’ve been to this chick Fil a a million times and the service is always outstanding. Rarely leave google reviews. Today my car gave out, so I’m currently sitting inside while waiting for a tow. Sitting inside has given me an even greater appreciation for the service. They had no idea about my car of course but unlike most other fast food, the service is outstanding, and helped to make me forget about the bad luck. Thanks to everyone who works here
… moreTheOfficial Diamond
I am extremely disappointed to say that this was, without question, the worst Chick-fil-A experience I have ever had. As someone who previously worked for Chick-fil-A for about three years, I understand the standard of excellence the brand is built on, which is why this experience was especially disheartening.
From the beginning, the visit was disorganized and frustrating. We waited in the drive-thru for approximately fifteen minutes before our order was even taken. When it finally was, I attempted to use a gift card that had never been used and was recently gifted to me. I was told there was no balance on the card, followed by the explanation that the employee’s iPad had crashed and was stuck loading. I politely asked what alternatives were available, as the technical issue was not on my end. After several headset conversations, I was then informed that gift cards could only be used inside the store, information that was not communicated until after a lengthy wait in the drive-thru.
Eventually, we were told to pull forward and that someone would assist us at the window. A team member named Makai came out, took the gift card, and returned stating there was a remaining balance of a little over a dollar. No receipt was provided, no explanation of the total, and the gift card itself was initially not returned. Shortly after, we were asked to pull ahead and wait for our food. During this time, another employee brought us someone else’s meal entirely, which raised concerns that our order was not being properly tracked.
We waited an excessive amount of time while multiple cars received their food and left. When we asked for an update, Makai appeared confused and asked for the name on our order, despite the fact that no name had ever been taken and we were previously told the order had not been stored in the system. At that point, he mentioned that the location had recently transitioned to a new system and that the team was still learning how to use it, which he offered as an explanation for the confusion. We then asked to speak with a manager.
The manager, Xavier M., came out and immediately handled the situation with professionalism and care. He clearly explained our order, acknowledged the confusion, and apologized for the extended wait. He offered a refund and ensured our food was completed. His demeanor reflected the Chick-fil-A values customers expect, and his effort to correct the situation was appreciated.
Unfortunately, the situation took another turn when Makai returned with the refund and gift card. The change was handed back carelessly, dropped both inside and outside of the vehicle, without any apology or attempt to correct it. When addressed, he responded with, “at least you got your food,” which was shockingly dismissive and inappropriate given the circumstances. He then told us to leave. The manager witnessed this interaction and was visibly embarrassed, apologizing again and stating that this behavior was not the Chick-fil-A way.
While I understand that system changes can cause temporary challenges, using that as an explanation does not excuse poor communication, lack of accountability, or disrespectful behavior toward customers. Chick-fil-A is known for excellence, hospitality, and professionalism, and what occurred during this visit fell far below that standard.
I want to be clear that the manager handled the situation as best as possible and demonstrated integrity. However, the overall experience was chaotic, confusing, and deeply disappointing. I sincerely hope this location takes corrective action to ensure no other guest is treated this way.
… moreFrom the beginning, the visit was disorganized and frustrating. We waited in the drive-thru for approximately fifteen minutes before our order was even taken. When it finally was, I attempted to use a gift card that had never been used and was recently gifted to me. I was told there was no balance on the card, followed by the explanation that the employee’s iPad had crashed and was stuck loading. I politely asked what alternatives were available, as the technical issue was not on my end. After several headset conversations, I was then informed that gift cards could only be used inside the store, information that was not communicated until after a lengthy wait in the drive-thru.
Eventually, we were told to pull forward and that someone would assist us at the window. A team member named Makai came out, took the gift card, and returned stating there was a remaining balance of a little over a dollar. No receipt was provided, no explanation of the total, and the gift card itself was initially not returned. Shortly after, we were asked to pull ahead and wait for our food. During this time, another employee brought us someone else’s meal entirely, which raised concerns that our order was not being properly tracked.
We waited an excessive amount of time while multiple cars received their food and left. When we asked for an update, Makai appeared confused and asked for the name on our order, despite the fact that no name had ever been taken and we were previously told the order had not been stored in the system. At that point, he mentioned that the location had recently transitioned to a new system and that the team was still learning how to use it, which he offered as an explanation for the confusion. We then asked to speak with a manager.
The manager, Xavier M., came out and immediately handled the situation with professionalism and care. He clearly explained our order, acknowledged the confusion, and apologized for the extended wait. He offered a refund and ensured our food was completed. His demeanor reflected the Chick-fil-A values customers expect, and his effort to correct the situation was appreciated.
Unfortunately, the situation took another turn when Makai returned with the refund and gift card. The change was handed back carelessly, dropped both inside and outside of the vehicle, without any apology or attempt to correct it. When addressed, he responded with, “at least you got your food,” which was shockingly dismissive and inappropriate given the circumstances. He then told us to leave. The manager witnessed this interaction and was visibly embarrassed, apologizing again and stating that this behavior was not the Chick-fil-A way.
While I understand that system changes can cause temporary challenges, using that as an explanation does not excuse poor communication, lack of accountability, or disrespectful behavior toward customers. Chick-fil-A is known for excellence, hospitality, and professionalism, and what occurred during this visit fell far below that standard.
I want to be clear that the manager handled the situation as best as possible and demonstrated integrity. However, the overall experience was chaotic, confusing, and deeply disappointing. I sincerely hope this location takes corrective action to ensure no other guest is treated this way.
Andrea S
Kaylee had 100% good customer service. I recommend employee of the year or something because her customer service was amazing. Food was fresh and hot and she did update me on my order every step of away.
… moreCody Stammers
How can your normal drive thru run 10x the speed of the mobile one? I spent over 30m in line after ordering via the app
… more