

Main Event Entertainment – Columbia the most FUN you can have under one roof. Main Event is THE dining and entertainment destination that offers more ways to have family FUN than you can pack into one visit! No matter what your age, there’s something for everyone at Main Event! Attractions include state-of-the-art bowling, multi-level laser tag, an arcade games gallery featuring more than 100 of the latest interactive video games and more! Savor our chef-inspired casual dining experience – with delicious shareables like wings, loaded nachos or oven-baked artisan pizza in a full-service American-fare grill – or enjoy handcrafted cocktails, craft beers, expansive variety of wines in a high-energy bar surrounded by big screen TVs. With our …
Address and Contact Information
Address: 10300 Little Patuxent Pkwy Suite 2520, Columbia, MD 21044
Phone: (410) 995-9009
Website: https://www.mainevent.com/locations/maryland/columbia
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Order and Reservations
Reservations: mainevent.comopentable.com
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Columbia, Maryland | Birthday Parties – Bowling – Arcade Games
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Reviews
I immediately notified the bartender, who appeared shocked and went to get a manager. When the operations manager came over and I explained what I was seeing, his first response was, “That’s not real.” The mouse was very real and visible.
The situation occurred in a food and beverage service area and was extremely unsanitary. There was no immediate apology or concern expressed for my well-being. I documented the incident with photos and kept my receipt.
This experience was concerning, and I hope the location addresses sanitation and how situations like this are handled in the future.
I recently attended a birthday party that truly exceeded my expectations. From the moment I walked in, the atmosphere was electric, filled with laughter and excitement. The decorations were beautifully done, creating a vibrant and festive environment that set the tone for the entire evening. The food was delicious, and the playlist kept everyone’s spirits high, making it a night to remember.
However, the standout of the evening was undoubtedly the bartender, BRI. She worked tirelessly behind the bar, serving drinks with a smile and maintaining a positive attitude despite being clearly understaffed. It was impressive to see her multitasking, mixing cocktails while handling the demands of a bustling crowd.
Bri’s dedication was nothing short of commendable; she navigated the chaos with grace and humor, ensuring everyone had a great experience. Even with the challenges she faced, she made sure that no one waited too long for their drinks and kept the energy high.
While she deserves five stars for her work ethic and skill, it was clear that she could use some help to truly shine. Having adequate support would allow Bri to provide even better service and enhance everyone’s experience.
Overall, I highly recommend this venue for an unforgettable celebration! Just a reminder to management: invest in your staff; they’re the heart of the party!
My name is Ann, and I just want to take a moment to recognize our incredible server, Miguel. He truly went above and beyond to make our experience unforgettable. From the moment we sat down, he was friendly, attentive, and full of great energy.
What really touched me was how he made my child’s birthday extra special — he surprised him with a custom Happy Birthday plate complete with ice cream, candles, and even his favorite flavor! It wasn’t just thoughtful — it was genuine, and you could tell he really cared about making the day memorable.
You don’t meet servers like Miguel often. He made us laugh, kept everything running smoothly, and went out of his way to make sure we had the best time possible. We left smiling from ear to ear, and it’s all thanks to him.
If you ever get the chance to visit, ask for Miguel — you won’t regret it! He’s an absolute gem and truly represents what amazing service looks like.
We had a bowling party booked for 3:30 PM, which included two bowling lanes for two hours, as well as a scheduled laser tag session at 4:15 PM. We arrived early at 2:50 PM and checked in at the customer service desk. I was informed that we would not be able to begin until our scheduled time, which was completely fine — I simply wanted to notify staff that our party had arrived. We were directed to wait in the bar area, as there was no other seating available for our group.
At 3:30 PM, I spoke with Ryan in the bowling area to find out where our lanes were located. At that time, I was told that the party scheduled before us had not yet cleared out of our assigned section. That party did not leave until approximately 3:42 PM, after which we then had to wait for the lanes to be cleaned. We were not able to access our lanes until around 3:52 PM — over 20 minutes after our scheduled start time, despite having fully prepaid.
Adding to this issue, at approximately 4:42 PM, our bowling session was stopped entirely, even though we had paid for two full hours of bowling. This forced us to once again go to the desk and complain in order to have the additional hour we paid for reinstated. At no point should we have had to repeatedly advocate for services that were already paid for and contractually scheduled.
During the time we were bowling, I attempted multiple times to get the attention of staff in the bowling area so we could place food and beverage orders. Unfortunately, my concerns were repeatedly ignored, and no one assisted us. I ultimately went back to the front desk and asked to speak with a manager. I spoke with Marquis, who apologized for the experience and assured me that either a server would be with us within five minutes or that he would personally take our order. He also stated that he would accommodate our bill due to the inconvenience; however, that accommodation never occurred.
That said, we were eventually assisted by Miguel, who truly turned the situation around. His professionalism, attentiveness, and customer service made a noticeable difference, and had it not been for him, we would have canceled our booking and requested a refund on the spot. Miguel was the only bright spot in an otherwise very disappointing experience.
Unfortunately, the issues continued with our laser tag reservation. Our scheduled time was 4:15 PM, yet we were required to wait because another birthday party was still using the arena. This delay had nothing to do with our group and again reflected poor time management and scheduling.
Overall, this experience demonstrated a consistent lack of organization, communication, and customer service. With the exception of Miguel, the staff appeared disengaged and unresponsive. At this time, I do not plan to return to this location unless significant improvements are made.
I am requesting that this experience be reviewed and that appropriate compensation be considered, as we did not receive the services we paid for within the agreed-upon timeframes.
Thank you for your time and attention. I look forward to your response.
I wanted to take a moment to share the phenomenal experience my family and I had this past Sunday while celebrating my eight-year-old daughter’s birthday at your location. We were a walk-in party, which I know can sometimes make things more stressful for the staff, but from the moment we arrived, your team—especially our server, Miguel—made the entire day unforgettable.
Even though Miguel appeared to be handling an overwhelming workload and was the only server available at the time, he never once let the stress show. His professionalism, patience, and energy were truly impressive. He greeted us with genuine warmth, treated my daughter like the star of the day, and made sure every detail of our experience flowed smoothly.
What stood out the most was how above and beyond he went to make my daughter feel special. At one point, he even created a birthday “cake” out of ice cream just for her—something he didn’t have to do, but chose to do simply to make her smile. That small act of kindness turned into one of her favorite moments of the entire day. It’s rare to see someone care that much about their guests, especially while juggling multiple responsibilities.
Throughout our visit, Miguel constantly checked on us, made sure we had everything we needed, answered every question with patience, and kept an upbeat attitude despite the pressure around him. His efforts made our daughter’s birthday not just enjoyable, but truly memorable. Your establishment is lucky to have someone with his work ethic, kindness, and natural ability to create a positive atmosphere even during busy moments.
I deeply believe that employees like Miguel deserve recognition. He demonstrated outstanding customer service, genuine hospitality, and a level of dedication that reflects incredibly well on Main Event as an organization. I hope management will take a moment to acknowledge him, because his actions absolutely elevated our experience and ensured that we will continue to return in the future.
Thank you again for an amazing celebration and please make sure Miguel knows how much we appreciate everything he did for our family. However, I also need to address a disappointing issue we experienced with the bar staff on duty, specifically the bartenders. When my husband went to order drinks for the adults in our group, the bartenders were noticeably rude, dismissive, and unprofessional. He waited over 30–40 minutes without anyone attempting to truly assist him. Even after he placed his order, no one communicated with him or tried to update him on the delay.
The lack of customer service was so frustrating that he ultimately canceled his order—despite being ready to spend over $100 on drinks. The negative attitude and lack of urgency from the bar team left a bad impression that sharply contrasted with the amazing service we received from Miguel.
This is something that needs to be addressed immediately. Bartenders play a major role in the guest experience, and behavior like this can drive customers away. It was disappointing and unnecessary, and I hope steps are taken to improve the professionalism and hospitality at the bar.
Overall, our celebration was saved and made special because of Miguel’s exceptional commitment to giving guests the best experience possible. He truly stood out, and we hope he receives the recognition he deserves.
Thank you for taking the time to read this, and I hope both the praise and concerns are taken seriously.