Laura Howell
Placed our order at 5:00 on Saturday.
Large fry—-cold and half full
Hamburger—-cold
Sour cream/chives baked potatoes, cold, no sour cream
Horrible. Must’ve been left over from lunch. Wish I could get my money back. Horrible. The man at the window was hostile.
Definitely WONT go back.
… moreDiana M
We pulled into the Wendy’s in Niceville barely awake after a long stretch of travel, and what could’ve been just a quick stop for food turned into one of the most pleasant fast-food experiences we’ve had in a while.
Kat greeted us with such genuine warmth and energy that it immediately woke us up. She happened to be Puerto Rican, and when she heard we had just come from Mexico, we instantly bonded over the shared culture and conversation. It’s not every day you meet someone who is both incredibly professional and genuinely personable at the same time. Kat truly represented this Wendy’s with pride and heart.
We kept it simple and ordered a Biggie Bag, but everything was spot on. The chicken sandwich was fresh and delicious, the nuggets were perfectly hot, the fries were crispy and fresh, and the Diet Coke hit exactly the way it should after a long drive.
It’s easy for a quick stop to feel forgettable, but Kat made this visit memorable. If management is reading this — she’s doing an outstanding job representing your store. Thank you for the great service and the much-needed boost of kindness and good food!
… moreNicky Poteet
Sat in the drive thru line 25 minutes for an online order. Was told at the drive thru, after paying, that they didn’t have all 5 chocolate chip cookies I ordered and can they give me sugar cookies instead. Already paid, what could I do? I ordered 3 extra cheese sauces on the side that they charge $1.00 each for and got about a teaspoon of it. When I looked at the chicken wrap when I got home, I literally couldn’t believe how little of anything is actually inside the ginormous tortilla they use. Their Baconator fries only come w a teaspoon of cheese sauce, fyi.
Frosty was melted. Will provide pics, see for yourself. Don’t waste your money here.
… moreCHAOSNCHECK T
Use to be our go to fast food place but no longer. Over the last 40-days, we’ve stopped by four times and each time have been told they have no ice tea, sweet or unsweetened. How the heck does a fast food restaurant not have ice tea? My beautiful wife who when we were dating, worked in a fast food restaurant said for ice tea the team just has to make it and if they aren’t, then it suggests they are lazy and don’t want to clean the dispensers are too lazy to actually make the tea or the management is failing.
… moreSteve Duke
My first and last time to eat here. There ws no sense of urgency by young staff. There were no packets of salt aand pepper on the counter. The soda machine could not dispense the drink selected. The food was ho-hum. Lesson learned.
… moreQUEEN Neisha
The restaurant could use come cleaning, service could’ve been better. Chicken tenders were cold and dry not even warm like they’ve been sitting for hours. Fries were almost warm and super greasy. Worst experience I’ve had with food from Wendy’s ever.
… moreOne_human_race_one_love
Waited 20 minutes for an online order! Watched the manager who was making sandwiches, popping things in his mouth and eating with gloves on while I’m waiting! Told the girl I wanted a refund for the sandwich. Grabbed the rest of my food that was already in the bag and I left, never saw that refund! Called the next day only to be told by an Asian woman that she wasn’t working so nothing she could do! Health department needs to make a stop by this place. Maybe train their employees a little
… moreAllison LittleHawk
Why did I have to wait at the counter for literally 20 mins? While someone was mopping the lobby and saw me walk in. And two others looked at me from the back. Custer service here is focused JUST on drive thru.
… moreTapTap
Attempted to go through the drive-thru on a bicycle I was told that they couldn’t serve me because I was on a bicycle. Now, however I feel like I was on a motorcycle it would be no problem
… moreDominick Bezek
$15 for a combo and is always stale. The price is already ridiculous and then you have to give an extra slap in the face by giving me stale burgers and fries.
… more