

At Red Lobster, we don’t just serve your seafood favorites—we serve an experience that makes you happy. That can’t-stop-smiling, pass-the-Cheddar Bay Biscuits kind of happy. We call it Reel Happiness. It’s the joy that comes when the lobster hits the table, the shrimp hits just right, and the butter’s perfect for double-dipping. Whether you’re celebrating a milestone or just indulging on any given day, every visit feels like an occasion even if there isn’t one. So pull up a chair, grab a biscuit (or three). We’ve got seafood, smiles, and good vibes. Come experience Reel Happiness at your Snellville Red Lobster.
Hours
| Sunday | 11 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–11 PM |
| Saturday | 11 AM–11 PM |
Address and Contact Information
Address: 4001 US-78, Snellville, GA 30039
Phone: (770) 985-9336
Website: https://www.redlobster.com/seafood-restaurants/locations/ga/snellville/4001-highway-78-w
Menu Photos
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Red Lobster Snellville, GA
Red Lobster Locations in Snellville, GA.
Red Lobster – 4001 Highway 78 W, Snellville, GA, 30039 – MapQuest
Reviews
We were seated relatively quickly, which was appreciated. However, the remainder of the experience declined steadily and significantly.
After waiting approximately 15–20 minutes, our waitress, Seana H., came to take our drink order. When my sister asked basic questions about the drink menu, she was told, “I don’t work behind the bar so I’m not required to know what’s in the drinks.” This response immediately set an unprofessional tone.
I then attempted to order “The LOB Star” drink, primarily for the promotional red shaker. We were told the drink could not be made due to the absence of Hennessy. So I politely asked whether a substitute could be used so I could still receive the shaker. The waitress consulted a manager, and both returned with a flat refusal. We even offered to purchase the cup with any beverage, including water, but were still refused. No alternative or suggestion was offered. The interaction felt unnecessarily rigid and dismissive.
Despite this, we proceeded to order our meals. When the food arrived, it was lukewarm and incomplete. My sister did not receive the macaroni and cheese she ordered, which was specifically requested without bacon due to dietary restrictions. A kitchen staff member later informed us they were out of bacon mac and cheese, despite the fact that she had not ordered it with bacon in the first place.
My husband ordered asparagus as an upcharge side along with a lobster baked potato. He was instead served a plain potato with no toppings, which was not what was ordered. When the asparagus finally arrived, the first piece he cut into still had the inedible woody stalk attached.
We asked to speak with the same manager again and showed her the asparagus. Her response was to ask, “Is that the only one that is inedible?” we was surprised that he was being asked to prove an obvious issue rather than having it addressed. At that point, the experience had become exhausting rather than enjoyable.
We immediately requested the check, paid, and left.
We have been a longtime fan of Red Lobster, especially the biscuits, but this experience has seriously changed my perception of the brand. Between the lack of product knowledge, inflexible management responses, missing and incorrect food items, and dismissive service, the visit fell far below the standard I have come to expect.
I am sharing this feedback in hopes that it is taken seriously and used to improve training, service standards, and guest experience. I would appreciate acknowledgment of this complaint and information on how this matter will be addressed.
Our server Zaria, was fantastic. She gave us some excellent recommendations and had such a genuine, positive energy that made the whole experience better. It’s rare to find such a perfect balance of great eats and top-notch service. We’ll definitely be back!
See you next time!