Address and Contact Information
Address: 1944 Queens Ave, Brandon, MB R7B 0T1, Canada
Phone: +1 204-571-9904
Website: https://www.rollandpinasian.ca/
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Roll’n Pin Asian Restaurant | Sushi, Japanese – Brandon, Canada
Roll’n Pin Asian Restaurant
Roll’n Pin Asian Restaurant, 1944 Queens Ave, Brandon, Manitoba …
Reviews
From the beginning, service was disorganized and inattentive. Many basic items we ordered or requested never arrived at our table, including napkins, wasabi, and ginger. Our food took close to two hours to arrive, and even then, parts of our order were missing. A spill at our table was also left unattended, forcing us to move to avoid getting our clothing and chairs soaked.
In addition, specific food requests were ignored. We clearly asked for our sushi not to be drenched in sauce, yet it was served exactly that way. This showed a lack of care and attention to both customer requests and food quality.
When the food finally arrived, we had immediate concerns about its handling. Shortly after eating, both my wife and I became severely ill and were sick throughout the night. My husband is a first responder and, based on his training and experience, he recognized the symptoms as being consistent with food poisoning.
We raised concerns during our visit, but staff showed no urgency, apology, or attempt to resolve the situation.
We paid and left, but after being sick all night, it became clear that this was not just poor service it was a serious food safety failure.
This experience requires direct action from management, including a refund and a thorough review of food handling and service standards. If no proper response is taken, we will be taking further action to ensure this matter is addressed appropriately.
The sushi tasted good but the portions of fish in the maki were very small.
Overall it was okay. 3/5
Shortly after eating, we both became ill with what appears to be food poisoning. The reaction was almost immediate, and we were sick throughout the night. This raises serious concerns about food handling and safety.
While still at the restaurant, we shared concerns about the food and service, but our feedback was dismissed without any apology or attempt to resolve the situation.
The service issues were ongoing throughout the evening. Water was spilled on our table and not cleaned up in a timely manner, forcing us to change tables to avoid getting wet. We repeatedly requested basic items such as napkins, wasabi, and ginger and never received them. Our food took nearly two hours to arrive, and other customers in the restaurant were also clearly frustrated and voiced similar complaints.
We paid for our meal and left, deciding not to return. After being sick all night, I felt it was important to share this experience so that others are aware and so this does not happen to other customers.
This was not only poor service, but a serious food safety concern. I hope management addresses both their food handling practices and staffing/service issues to prevent this from happening again.
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