
Address and Contact Information
Address: 560 N Frederick Ave, Gaithersburg, MD 20877
Phone: (240) 805-5150
Website: http://dmvempanada.us/
Menu Photos
Order and Reservations
Order: Order online
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Product
Reviews
However, the service and how mistakes are handled could definitely improve.
On my last visit, I ordered two beef salteñas. When I got home (about a 30-minute drive), I realized I had received one beef and one chicken instead. I still ate it and didn’t make a big deal about it, even though it wasn’t what I ordered or paid for.
Today I came back and politely mentioned it when ordering. I explained that the last time I ordered two beef salteñas but received one chicken instead. The employee simply said “sorry,” and that was it. I honestly expected at least some kind of gesture or effort to make it right.
When I asked what happens in those situations, she told me that if it happens, I should bring the empanada back and they would replace it. But realistically, when you drive home and realize it later, bringing it back isn’t always practical.
Mistakes happen everywhere — that’s normal. What really defines a business is how they respond when those mistakes happen.
The food is great, but the customer service experience could definitely improve.
-Shrimp old bay (8/10)
-chicken saltenas (10/10) my favorites
-cheeseburger (8/10)
-masaco empanada (9/10) my favorites
I’ll be back this weekend for more because I’m officially obsessed.
5 stars for 5 reasons
1. Ordered 3 empanadas ( $14 ) and the best one was between chicken or beef! Flavorful and crispy! Fresh ingredients and just the right amount of everything! The steak and cheese wasn’t the best but was ok! SUPER FRESH AND HOT!
2. The price is a pretty good and relatively affordable!
3. Quantity is plentiful and 2 empanadas made me full.
4. Customer service provided were nice folks. Fast service
5. Nice variety of sweet and savory! They also serve full on entrees such as Loma saltado and more!
Also, I don’t usually like sauce, however the spicy sauce was really good!
This is a hidden gem!
There was a lady working when I went in there. Super sweet and helpful.
I am going back today after work!
Take out order
Rate 10/10