Cat7516
I don’t know the place very well, only been there twice, but my experience is satisfactory, well definitely go again when I have a chance. I got their soft dipped ice cream, and I liked it. Young kids that worked there are always very polite. It’s that classic little business almost in the middle of nowhere, where time seems to have been frozen. Peaceful, simple, and enjoyable.
… moreTHOMAS Edkin
It was extremely hot inside with the air conditioner on. The food was not pleasing at all. I would have just got the sandwich if I knew a basket included a very small cup of coleslaw and maybe 8 French fries for an extra $4.50. This place has gone down hill. I used to enjoy stopping at this little restaurant/ice cream shop. Didn’t stick around for the ice cream. We were too disappointed with the food.
… moreSandra Vazquez
The absolute worst place to go for anything to eat. Unless u like dried mac n cheese and disgusting wilted chicken Ceasars salad. Only buy water and drinks. I guess because its the only place in middle-of-the- highway. Wendy’s has better food and service!!! 45 mins for a chicken Ceasars salad is ridiculous…i had to throw it away but managed to take pix of dried mac n cheese ..
… moreSam S
I have to applaud the dedication on display here. Since the new management took over, we’ve been here around 10 times, and they have achieved an impressive 90% error rate on my orders. That level of consistency in inconsistency takes real talent.
Their speciality seems to be defying the very nature of the twist ice cream. They have the machine. It swirls. Yet, requesting a twist cone is apparently a request too complex, too challenging for this ice cream shop 8 or 9 times out of 10.
They’ve also mastered the art of the dramatic hand-off. Picture this: ice cream, already mid-collapse, overflowing like a dairy volcano, presented to you as if this is perfectly normal.
Let’s talk about the sundaes. Ordering raspberry and getting blueberry is one thing. Notifying the employee to make another and getting another blueberry? Sad. I felt bad asking for raspberry a third time
Another time I witnessed an interesting debate: “Does a banana split… contain banana?” The uncertainty. The older woman suggested to consult the customer on this. It’s a banana split genius.
Visit if you appreciate service where the menu is merely a suggestio. 10/10 for confusion, 1/10 for getting my order right.
… moreMary Stackhouse
We’ve given this place about 5 chances since it’s gotten new ownership and I will confidently say we will NOT be back. From now on we will be driving the extra 5 minutes to Benton tasty freeze because they know what they’re doing there. Idk how many times we’ve ordered a sundae with twist ice cream and they do it wrong every. Single. Time. It’s not hard to understand. This time they gave us the sundaes with vanilla when we asked for twist and then they gave us another ice cream that was only twist. On top of that I had 2 pretzels and nothing else on my sundae. I’m paying how much for a sundae when all I’m eating is plain vanilla ice cream. these people do not know what they’re doing.
… moreKatie Allegar
Have only been here twice since the new owners and disappointed both times. Got a wizard and both times the cup was only 3/4 of the way full.. for over $5 at least fill the cup. Probably won’t be going back.
I hadn’t even taken one bite out yet in the picture posted.
… moreBritni Bomboy
Friendly, local ice cream shop that serves great ice cream and tons of food items.
… moreLee Henninger – 9598
Very good meal,variety of food. Quick service and the most friendly staff there is. Definitely a great place.
… moreCaitie Samuelson
It saddens me to have to write this review. We moved to the area about 4 years ago and Kold Kup was our go to for delicious frozen treats. I’m not sure if management has changed hands or what but wow has the service taken a dump to say the least. Often we will go in and there will be several workers standing around while one struggles to fill our order. We’ve seen families of four come in and the first one is done with their ice cream before the last one gets theirs. Again, while staff stands around and never jumps in to help. I’d like to say it’s due to the youth of the staff but I watch the owner walk past the long line as well never jumping in to assist. Very unhappy with the service. We really don’t like to write a bad review…we loved this place! Hoping they read this and perhaps make some changes. We really don’t want to have to take our business elsewhere.
… moreTara Kline
Very good ice cream and diner food. If you’re looking for quick, easy and always good, it’s a great stop. They have an outdoor window where you can order from and utilize their covered outdoor seating area. You can also go in to order and eat in the dining room. With its ease of access from 487 and great hours of operation, it makes it a stop that can’t be beat. The staff is always wonderful and attentive as well.
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