Address and Contact Information
Address: 111-b N Meyer St, Sealy, TX 77474
Phone: (979) 885-7000
Website: https://bertalottospizza.com/
Order and Reservations
Reservations: bertalottospizza.com
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Reviews
Great and friendly staff, treated us in a fast and attentive manner.
Pizzas are stuffed with ingredients, showing their care towards the customer.
Thank you
Bonita
I am writing to formally express my disappointment regarding an interaction I had with one of your employees during my most recent order.
I ordered an Italian sausage pizza, which arrived with peppers on it. I am allergic to peppers, so this was a serious concern for me. When my husband called the shop on my behalf to address the issue, an employee—described as a caucasian bald male possibly under the name Robert as the receipt is stated—began yelling loudly through my husband’s phone. He repeatedly stated that the error was my fault and did not allow either of us the opportunity to calmly explain the situation.
Throughout the call, the employee spoke over us, raised his voice, and demonstrated an unwillingness to listen or offer any form of assistance or resolution. His tone and behavior were unnecessarily aggressive and unprofessional, especially given that we were attempting to explain a food allergy concern.
This experience was extremely upsetting and disappointing. We have been loyal customers and have never had an inappropriate or negative encounter during any of our previous visits, which is why this incident was particularly surprising.
I hope this matter can be addressed, as customer service—especially when related to food allergies—should be handled with care, professionalism, and respect. I wanted to bring this to your attention so that it may be reviewed and prevented from happening again in the future.
The reviews are well deserved OUTSTANDING pizza.
Quit reading reviews and get your order in, they get busy!
Seriously the best pizza I have had since I went to downtown Chicago a few years ago and had Giordano’s. Totally different types of pizza but it seriously is on that other level.
It is expensive for a single large Ultimate. But you get a good value, it is LOADED and doesn’t get mushy like other inferior places. Seriously 1 piece is as much food as 2 from other places.
Also he says if you order through them for pick up instead of DoorDash, GrubHub ect.. that it will be cheaper since they have to pay the service fee’s for those services and raise the prices on those apps.
Amazing Pizza – they load it UP with toppings and are super friendly too!
The taste is awesome, just what you need from a classic great pizza without anything else. Definitely worth it and I would highly recommend this and come back here again. I can see why it’s the best in town