Edison S
I had a complaint about a pizza I had ordered. I went into the store and spoke to the store manager. I asked her for the owners phone number because I had a complaint about how the pizzas are always cooked (undercooked is what I mean) and she told me, “I don’t havr the owners number.” I asked her if she was actually the store manager and that she honestly doesn’t have any contact information about the owner. She said, “That’s correct.” So, I guess that means the store owner is an anonymous person that hired her??? What a terrible position for the store manager. I suppose if there’s an issue that the owner needs to know about, especially concerning customer service, telepathy is the best method of communication. I even spoke to the “corporate” people that accepted complaints and this person wouldn’t acknowledge any issues with what had happened. Since they refuse to accept any accountability, a friend recommended Breadeaux. Glad I made the switch.
… moreRyley Marie
Stopped by Pizza Hut in Boonville around 2:30 on a Saturday afternoon for my son’s birthday celebration, but the staff told our group they were closed. Very disappointing — we were looking forward to Pizza Hut for his birthday, and it’s frustrating to be turned away during normal business hours.
… moreCatrina
The delivery driver was very polite and professional! She provided great custmer service…. Unfortunately, one of the pizzas in the hotbox fell out, lol…. She took action immediately, called and had it reodered… She apologized alot…. she was very nice to speak to….. She redelivered it… Thank you! Dinner was great! Have a goodnight! God Bless You!
… moreChristopher Jones
Young staff but he tried. It was good pizza. Fresh and hot
… moreGregory “silkyslim” Davis
Very good pizza with great specials every week
Service: …
… moreashton Jarrett
This review is a little harder to leave than most because I worked for Pizza Hut for many years when I was a kid. I’m very fond of this company. Unfortunately as soon as we walked in the door they turned us away and said that they were understaffed to be able to help us. This happened not too long ago. Our second attempt was not much better. As soon as we walked in the door they said that they’re fountain machines are not working. They went on to tell us that morning shift forgot to stock the 20 oz bottles. All they had, is what they had and nothing else. Secondly we ordered a large stuffed crust pizza and then shortly after they told us they were out of stuffed crust dough.. I’m pretty sure it’s a hand-tossed pizza with string cheese in the crust. Apparently not anymore. And lastly they brought us out our pizza several minutes before our appetizer. She said it is just because it’s how the cook runs the kitchen. Like what? I honestly strongly suggest going to a different spot for pizza. It is not worth the hassle going here. It is very sad to see how bad this company has fell.
… moreMark Burnett
I order Pizza Hut at least twice a week I got to my destination about noon (not local) I called to see if I could get my order placed for a delivery they told me unfortunately they didn’t have a driver coming in until 4 PM. I understand that aspect at 3:45 I called to place my order again.
They informed me again that they were going to have a driver there until 4:30 and that it was going to probably be 5:30 before they got my pizza to me due to the fact that he already had one delivery ahead of mine already, I asked can they do two at once and was informed no, they only take one order at a time. This to me seems like a complete waste of your delivery drivers time and fuel and if I was working on tips I would want to be as profitable as possible
Please do a better job in the future I’ll just get my pizza somewhere else
… morePammie-Sue Barton
I made a delivery order and had the tracker going and it stayed on “making order” for an hour so I decided to call and was told my order had been canceled when I said “and no one thought to give me a call to let me know?” The girl on the phone answered that she didn’t know because she wasn’t there and it was probably canceled because they didn’t have a delivery driver, putting the attitude aside because I worked fast food for years and I get it, she probably didn’t like the tone in my voice but the least anyone could do was give me a call and let me know that my order had been canceled due to not having a driver or I don’t know maybe given me a call to see if I still wanted to have them make the order and just come pick it up? A call isn’t that hard to make busy or not at least let me know my order was canceled and why, I’m not usually one to leave a bad review in fact like I said I worked fast food for years I get it but I would have at least tried to make a call to let the customer know it’s called common courtesy….
… moreRobin Carney
Called to explain my pizza was wrong. The “assistant manager” was very rude. He didn’t even act like I’m a valued customer. From the time he got on the phone about the situation, he had an attitude. I had to explain to him how I would’ve spoke to a customer. He refused to give me the number for area coach, store manager etc. I could tell he’s tired of his job and was overwhelmed but I’m just a customer. It wasn’t my fault my order was wrong. A couple weeks earlier, the same guy fixed my order even though it was either a system glitch or my mistake. He willingly and politely fixed it but this time, he was just rude and inconsiderate. I told him that when I speak to the store manager, I would like for him to listen to himself on the recording and how he was being rude and disrespectful. He told me he stopped the recording by pressing certain buttons on the phone. So they have a way to hide their discrepancies from the company and obviously management taught him that to cover their tracks of wrongful treatment of customers. I spend between 60 and 120 a month here but I am highly disappointed in the immature and rude way they treated me. I hope this gets fixed. I called corporate and will be waiting for pizzahut store manager to fix my issue.
… moreErin O’Connor
Today I went in to have a nice dinner with my family. Come to find out they aren’t dine in! She was very rude and said it’s just me and the manager here so we can’t have dine in. So stupid! The place was filthy anyway. A few months back I went in at 12 and the guy was like oh, were not open. Boonville Pizza Hut will NOT be getting any of my money…. Pizza Hut, you’ve failed miserably!
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