Contemporary establishment featuring a mix of Chinese & Japanese staples, plus cocktails.
Hours
| Tuesday | 11:30 AM–9:15 PM |
| Wednesday | 11:30 AM–9:15 PM |
| Thursday | 11:30 AM–9:15 PM |
| Friday | 11:30 AM–10:15 PM |
| Saturday | 11:30 AM–10:15 PM |
| Sunday | 11:30 AM–9:15 PM |
| Monday | 11:30 AM–9:15 PM |
Address and Contact Information
Address: 11 Washington St, Wellesley, MA 02481
Phone: (781) 237-5888
Website: https://www.jinwellesley.com/
Order and Reservations
Reservations: jinwellesley.com
Order: Order online
Photo Gallery
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Reviews
If a business has many negative reviews for rudeness, lack of cleanliness, tasteless food, etc., believe the reviews. I am in shock from a terrible experience I had at Jin’s in Wellesley tonight. The manager/owner was incredibly rude to me, not once, but TWICE. Sadly, if you read the other reviews, I am far from alone. I am used to businesses making small mistakes from time to time. Mistakes happen. It’s how a business deals with mistakes that makes the difference. Tonight I picked up food at Jin’s and was given someone else’s order. Immediately upon arriving home, I realized the mistake and called the restaurant. Given that the restaurant is close to our home, and that I wanted to get our order as quickly as possible, I agreed to bring it back to exchange orders. When I got there, I received a very lukewarm apology and was told I could keep both orders. I politely declined, but the manager persisted- asking “Don’t you like Crab Rangoon?” I again declined, saying that I don’t eat what the other person ordered. She pressed again, refusing to believe I didn’t want Crab Rangoon, so I explained that I can’t eat fried food because it doesn’t agree with me. She looked at my order and demanded to know why it included a shrimp tempura roll. I explained that it was for my husband and she rudely scoffed at me. Offering something that she was going to throw out as an ‘apology’ and then giving me a hard time about not wanting it was incredibly inappropriate. I wish the story ended there.
When I got home for the second time, I took our food out of the bag and noticed that I had been given the wrong soup. When I called back and spoke to the manager again, she argued and adamantly refused to believe it was the wrong soup. I was shocked and told her how disappointed I was about how she handled the mistakes and treated me. She then had the gall to blame me for taking the wrong bag of food, when she was the one to hand it to me after I gave her my name and phone number. She didn’t apologize for the inconvenience or thank me for driving back to exchange orders. She refused to refund the soup- only saying she’d give a free soup next time I came in. I told her how upset and shocked I was to be treated this way, arguing with me about everything- including my diet! I asked her what ever happened to customer service and ‘the customer always being right.’ She replied rudely that “the customer is not always right, service is“. Well this customer is going to take their business to one of the many other local restaurants that appreciate their customers and treat them well. We will never go here again. Not only is the service abominable, but the food is inconsistent and not worth the high prices! Next time we will believe the bad reviews.
The lychee martini was delicious, the hot and sour soup was different but amazing, and the kung poa chicken delicious. Best quick Chinese we’ve had in a while
Overall had a great experience here. I very much recommend their food!
There’s plenty of parking, and the restaurant is handicapped accessible.