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Your local Mauldin Subway® Restaurant at 394 W. Butler Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Reviews
Ilayda Kikis
We have visited this Subway location occasionally in the past, mainly because of the friendly and helpful service from one particular employee, a woman originally from Chicago. Her customer service was the main reason we kept coming back.
Over time, however, the overall experience has changed. Recently, the owner has been present more often, seemingly stepping in due to staff shortages. Unfortunately, from our personal experience, this explains many of the negative reviews we had previously read and can now relate to.
During our last visit, we noticed very small portions of vegetables such as cucumbers and jalapeños, and the overall value for the price felt lacking. This is our personal perception, but it added to the feeling that cost-cutting may be prioritized over customer satisfaction.
What made us most uncomfortable was the atmosphere created by the owner. We felt intensely stared at for an extended period of time, which made us feel unwelcome and uneasy as customers. We usually like to sit and eat inside, but due to this discomfort, we decided to leave.
Additionally, we observed behavior that raised hygiene concerns from our point of view, which we found disturbing.
After we left the restaurant, the owner followed us outside and confronted my husband in an aggressive and unprofessional manner. When we explained that we felt uncomfortable, we were told that we should not return to the restaurant. We have no intention of doing .
Due to the seriousness of this experience, we have informed Subway corporate about this incident and are awaiting a response.
Overall, this visit demonstrated a lack of professionalism, empathy, and respect toward customers. It is deeply disappointing, especially considering that we had been regular guests and genuinely appreciated the efforts of the friendly staff.
Based on our personal experience, we can only agree with many of the existing reviews regarding poor management and customer treatment. This was one of the most disrespectful dining experiences we have had in a long time
… moreOver time, however, the overall experience has changed. Recently, the owner has been present more often, seemingly stepping in due to staff shortages. Unfortunately, from our personal experience, this explains many of the negative reviews we had previously read and can now relate to.
During our last visit, we noticed very small portions of vegetables such as cucumbers and jalapeños, and the overall value for the price felt lacking. This is our personal perception, but it added to the feeling that cost-cutting may be prioritized over customer satisfaction.
What made us most uncomfortable was the atmosphere created by the owner. We felt intensely stared at for an extended period of time, which made us feel unwelcome and uneasy as customers. We usually like to sit and eat inside, but due to this discomfort, we decided to leave.
Additionally, we observed behavior that raised hygiene concerns from our point of view, which we found disturbing.
After we left the restaurant, the owner followed us outside and confronted my husband in an aggressive and unprofessional manner. When we explained that we felt uncomfortable, we were told that we should not return to the restaurant. We have no intention of doing .
Due to the seriousness of this experience, we have informed Subway corporate about this incident and are awaiting a response.
Overall, this visit demonstrated a lack of professionalism, empathy, and respect toward customers. It is deeply disappointing, especially considering that we had been regular guests and genuinely appreciated the efforts of the friendly staff.
Based on our personal experience, we can only agree with many of the existing reviews regarding poor management and customer treatment. This was one of the most disrespectful dining experiences we have had in a long time
Coathanger
Avoid this subway entirely. I ordered online and got a free sub with my rewards points. When I got in the store; I noticed the man had made my sub wrong. Not only did he refuse to remake the sub correctly; but he told me that because my sub was free he wouldn’t remake it, and then told us to get out of the store. So I never got my food, and I didn’t get refunded since I paid online. Absolutely terrible experience, avoid at any cost, just go to a different subway or store entirely; there’s a Jimmy John’s right nearby go there instead
… moreKen
Visited Saturday 3-25-25
The first red flag – Despite numerous ads on Subway’s website for discounted subs and signs to encourage one to download the Subway phone app for special deals, when the staff was asked about it, they claimed not to know anything about how to access these, so called, specials. I didn’t have a problem paying full price before I heard about the specials but I felt slighted when I learned they existed but, obviously, not available to everyone.
Proceeding with the order, the second red flag was the response I got when I asked for the bun and cheese to be toasted before the (cold) tuna was put on the bun. I was told the bun was already hot and she proceeded to simply add the tuna. Huh? Maybe the toaster was on the same breaker as the hand dryers.
The final straw was the “No Public Restrooms” signs, which really caught us off guard. We (3 of us) had failed to notice the small one on the door before we entered, and ordered. However, when we went to wash, the full page ones on the bathroom doors were hard to miss. Where do they expect people to wash their hands? We did enter the restrooms to wash our hands, sorry for the “multiple violations” Subway. There was water and Dawn dish soap, but the management had really gone the extra mile. Both the men’s and ladies hand dryers were turned off in the breaker panel.
The food was OK, but sadly we won’t be visiting this location again. It’s easy enough to make my own tuna sub for far less $$, more tomatoes, a better atmosphere, and access to a restroom.
It’s probably not a bad place to work, not much to do with so few visiting, we saw 2 others. They also don’t seem to mind employees playing on their phone when there’s nothing to do.
… moreThe first red flag – Despite numerous ads on Subway’s website for discounted subs and signs to encourage one to download the Subway phone app for special deals, when the staff was asked about it, they claimed not to know anything about how to access these, so called, specials. I didn’t have a problem paying full price before I heard about the specials but I felt slighted when I learned they existed but, obviously, not available to everyone.
Proceeding with the order, the second red flag was the response I got when I asked for the bun and cheese to be toasted before the (cold) tuna was put on the bun. I was told the bun was already hot and she proceeded to simply add the tuna. Huh? Maybe the toaster was on the same breaker as the hand dryers.
The final straw was the “No Public Restrooms” signs, which really caught us off guard. We (3 of us) had failed to notice the small one on the door before we entered, and ordered. However, when we went to wash, the full page ones on the bathroom doors were hard to miss. Where do they expect people to wash their hands? We did enter the restrooms to wash our hands, sorry for the “multiple violations” Subway. There was water and Dawn dish soap, but the management had really gone the extra mile. Both the men’s and ladies hand dryers were turned off in the breaker panel.
The food was OK, but sadly we won’t be visiting this location again. It’s easy enough to make my own tuna sub for far less $$, more tomatoes, a better atmosphere, and access to a restroom.
It’s probably not a bad place to work, not much to do with so few visiting, we saw 2 others. They also don’t seem to mind employees playing on their phone when there’s nothing to do.
Joker
A family member recommended this location! Really friendly team I enjoyed eating here the family and employees are all very kind and hospitable the food was great and done very well the place is clean and the meats and veggies look fresh I will for sure be returning to this place Thank You very much to everyone!
… moreCourtney Cohen
We went to this location at 6:15 pm. Two employees working and one customer being served. Really slow and not very friendly. Asked for extra jalapeños but was given very few. When we asked for 4 mayo packets (we wanted on side due to taking our 2 sandwiches home), the guy told the other employee “no, only 2” and thats all we were given.
… moreSassy Queen
Yall I loved it here it was so nice and clean food and veggies looked so fresh and the peopel working were so nice and respectful I will definitely be coming back !!!!! Thank Yall
… moreAme C
Like others have mentioned, this location is neither coupon-friendly nor customer-friendly. When I showed a coupon, the owner looked m irritated and pointed angrily at a sign listing the sandwich options available with a coupon. After placing my order, I asked if I could have a cookie instead of chips, but he rudely told me I would have to pay for it separately. I felt so uncomfortable at the counter that I just paid for the cookie. I won’t be returning, and I’ll definitely be warning others to avoid this place. Also worth noting, there are signs everywhere stating that there are no public restrooms.
… moreJosh Mingus
Continuously have horrible experiences with customer service and order accuracy at this location, even after ownership/management change. Today we ordered a signature steak and cheese wrap, only to be given the southwest chipotle wrap. After returning to the drive through to ask for the correct food, we were lectured by the employee that next time we need to order it correctly, because the only steak wrap they have is the southwest. When we informed said employee that there is signature steak wrap on the website, he insisted that was the same thing as the chipotle steak wrap.
Not only do these employees clearly not know their own menu, they’re rude enough to insist the customer is at fault for their mistake. Oh, and they still got the “corrected” wrap wrong and forgot the cheese.
I had refused to give this location after countless bad interactions. After ownership and management changed hands we decided to give it another chance. We will not be making that mistake again.
… moreNot only do these employees clearly not know their own menu, they’re rude enough to insist the customer is at fault for their mistake. Oh, and they still got the “corrected” wrap wrong and forgot the cheese.
I had refused to give this location after countless bad interactions. After ownership and management changed hands we decided to give it another chance. We will not be making that mistake again.
Leah Taylor
The gentleman that is working there today. I called up there to ask a question. He would not let me speak and hung up on me. I call back and he still would not let me speak. He told me he has to wait for the order to come through before he can make it. He would not let me explain to him what I was trying to do. I had a question. And it took getting attitude if this is the way Subway lets their employees talk to customers. It’s a very sad thing I know any other service industry. Employees can’t pull that kind of stuff. But if you have a customer calling to ask a question, your employees need to shut up. And listen, instead of trying to talk over them and making the customer get an attitude. I am very dissatisfied with his customer service
… moreMeghan Davis
Paid $10 for this sloppy, watery mess (supposedly a chopped salad w/ tuna). No salad dressing because “they were out.” Could only choke down a few bites. Hope I don’t get salmonella. I also got a diet coke, but there was no ice (???). Worst lunch ever.
… more