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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Hartford. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Hours
| Sunday | 5 AM–7 PM |
| Monday | 5 AM–7 PM |
| Tuesday | 5 AM–7 PM |
| Wednesday | 5 AM–7 PM |
| Thursday | 5 AM–7 PM |
| Friday | 5 AM–7 PM |
| Saturday | 5 AM–7 PM |
Address and Contact Information
Address: 185 Asylum St, Hartford, CT 06103
Phone: (860) 527-1225
Website: https://www.starbucks.com/store-locator/store/16677/
Menu Photos
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Starbucks Coffee Company – West Hartford, CT – Nextdoor
(860) 236-7778 · starbucks.com · [email protected]. Open until 8:00 PM. Photo gallery. +18. Our story. Bishops Corner. Neighborhood Faves.
Menu: Starbucks Coffee Company
Drinks · Protein Beverages · Hot Coffee · Cold Coffee · Matcha · Hot Tea · Cold Tea · Refreshers · Frappuccino® Blended Beverage.
Last Updates
Reviews
Lexx Loe
This location has an ongoing issue with order accuracy and professionalism, and it needs to be addressed by management immediately.
This was not the first time my order was made incorrectly by the same barista. I ordered an Iced Chai Cream Pumpkin Latte with 4 pumps of caramel and extra caramel drizzle. Instead, I was given a Pumpkin Cold Brew, which is a completely different beverage.
When I returned the drink and calmly explained the mistake, there was no apology, no acknowledgment of the error—just an “oh.” The drink was then remade with visible attitude, which is already unacceptable from a customer-service standpoint. To make matters worse, the drink was STILL remade incorrectly the second time.
At that point, this is no longer a simple mistake—it’s a pattern of carelessness, poor listening, and unprofessional behavior. Customers are paying premium prices and should not have to repeatedly correct the same order or feel uncomfortable doing so.
Starbucks prides itself on consistency and customer experience, but this location is falling far below those standards. Management needs to retrain staff on drink accuracy, active listening, and basic customer service, because this level of service is unacceptable.
… moreThis was not the first time my order was made incorrectly by the same barista. I ordered an Iced Chai Cream Pumpkin Latte with 4 pumps of caramel and extra caramel drizzle. Instead, I was given a Pumpkin Cold Brew, which is a completely different beverage.
When I returned the drink and calmly explained the mistake, there was no apology, no acknowledgment of the error—just an “oh.” The drink was then remade with visible attitude, which is already unacceptable from a customer-service standpoint. To make matters worse, the drink was STILL remade incorrectly the second time.
At that point, this is no longer a simple mistake—it’s a pattern of carelessness, poor listening, and unprofessional behavior. Customers are paying premium prices and should not have to repeatedly correct the same order or feel uncomfortable doing so.
Starbucks prides itself on consistency and customer experience, but this location is falling far below those standards. Management needs to retrain staff on drink accuracy, active listening, and basic customer service, because this level of service is unacceptable.
Mike Manning
Frequently visit this location and today we were met with an unfortunate circumstance that will result in us not returning.
I went in to buy 2 coffees. When I walked in there was a three person line, no big deal. I waited my turn, and when it was my turn to step up, the employee looked to the next customers like I wasn’t even there. Again no big deal.
I noticed the barista working very hard so I decided to tip! When I did that, the employee didn’t thank me for the business or the tip. A little frustrating but wasn’t going to make it a big deal.
I then waited 14 minutes for two drinks and when he handed me the wrong size I politely said sir I ordered larges and they said back, “you get what you pay for”. I would never ask for anything free because I’ve worked in customer service for over 12 years.
Just a bad experience overall and even though I live 2 minutes from downtown, I will not be returning or paying $15 for 2 medium coffees again.
… moreI went in to buy 2 coffees. When I walked in there was a three person line, no big deal. I waited my turn, and when it was my turn to step up, the employee looked to the next customers like I wasn’t even there. Again no big deal.
I noticed the barista working very hard so I decided to tip! When I did that, the employee didn’t thank me for the business or the tip. A little frustrating but wasn’t going to make it a big deal.
I then waited 14 minutes for two drinks and when he handed me the wrong size I politely said sir I ordered larges and they said back, “you get what you pay for”. I would never ask for anything free because I’ve worked in customer service for over 12 years.
Just a bad experience overall and even though I live 2 minutes from downtown, I will not be returning or paying $15 for 2 medium coffees again.
Freidrichm
One of the younger male employees needs to be retrained in customer service. I went there twice and both times he made me feel extremely uncomfortable by making weird facial expressions and exaggerated eye contact. I thought it was a failed attempt at flirting but still inappropriate. Then the second time he did the same and then when I was getting seated as well as leaving he was staring at me and whispering to his co-worker. Just awkward, weird interactions and makes me extremely uncomfortable to be here!
… moreDan Myers
Do not come here during rush hour from approximately 8:30am-9:30am M-F. I stood in line for 25 minutes to order my drink, and another 25 minutes waiting for it to be made. 50 minutes for an iced coffee is ridiculous. This location cannot handle rush hours. My experience before or after 8:30am-9:30am has been better.
… moreWilliam Nugent
Friendly staff and always good drip coffee. Actually, this location has the new coffee machine. As good as the original drip.
… moreJames Tuff
Angel was very welcoming, attentive and personable. That’s a person who deserves to be praised for a job well done at customer service. I had 0 wait time, the moment my order was taken, I was directed to wait near the machine so I could have it fresh out. I really appreciate you Angel for how you went above and beyond to make sure my visit to your Starbucks was pleasant.
… moreCarol Ann J
Professional and friendly staff and a clean and quiet space to study in! I came here today to work on my dissertation (grad school struggles) and this was the perfect study atmosphere! Not too busy, soft music, and a good amount of seating with accessible electrical outlets!
… moreAndy Allsopp
Not so easy to spot behind tinted glass for an out of towner, this Starbucks is pretty narrow and the staff struggle to keep up with the flow of customers when it’s busy. After the morning rush, it empties out and is a pleasant and calm place to sit and recharge. Access is via street and 185 Cityplace.
… moreMonique Kennedy
I had a good experience there. The staff could have been a little more friendly. The staff on shift were not welcoming, no smiles and when I asked the cost of something the woman at the counter made a face as if I were dumb. The atmosphere was nice and we sat for a little. The Mocha had a little too much mocha and that’s never happened before! Usually the baristas make it perfect!
… moreCarlos Guerrera
I’m in town for business. I came here for breakfast and was not disappointed. Friendly staff; they greeted me with a smile. My coffee was fresh and hot. Establishment was clean. Good music and vibe all around. I will definitely come back and can recommend this place to anyone.
… more